Posted by Cheryl Elliott on 4/15/08 9:27am
Msg #243523

BEWARE Getitsigned Notary Service

Any one do any work for them. I got a call on last Thursday to do a signing, was I available for edocs, we agree to a fee of $125, by the way, borrower wants to read his documents, word for word...NOT! Sorry, I'm not available to wait around while the borrower sits and reads his documents. Next day I get the same call, we again agree to $125, but this time, I call the borrower and ask if he would be interested in my dropping the documents by for him to peruse, and he could call me when he was ready to sign. However, as I began opening all the attachments, there were two loans. I call GETITSIGNED notary service and they ask, what is your fee for two loans, I say $200 with edocs, I'm even throwing in the extra trip to deliver the doc's to the borrower earlier than he will actually sign, because he wasn't that far away and near the hospital where I had some live scans to do. I don't get a call back from the service, so I call them and ask what is the status of fee approval, they say they can't pay more than $150. NOT BY ME, I tell them. But then Crystal starts reaming me that the customer is mad because I won't go out and bring the documents. BUT, I said, I didn't tell him that, you must have and if you had accurately represented the scope of the job, you would have known from the onset what my fee is. How come you didn't know how many loans there were so that we would not have had this misunderstanding. Crystal ended up hanging up on me. I am out the $25 for printing what I had so far, but as I always say, EXPERIENCE IS WHAT YOU GET WHEN YOU DON'T GET PAID.

BTW, the loan officer didn't even know about this fiasco because he was out on the golf course doing more important business than making sure his client was being taken care of. WHAT IS HAPPENING TO THIS BIZ?

BEWARE of these immature, unprofessional and amateur signing services.

Reply by Carolyn Bodley on 4/15/08 9:55am
Msg #243529

Re: Sounds to me that you implied you would take the docs to

BO, especially if you didn't call BO back and advise that you wouldn't be delivering the docs ahead of time.

**I call the borrower and ask if he would be interested in my dropping the documents by for him to peruse, and he could call me when he was ready to sign.

and

But then Crystal starts reaming me that the customer is mad because I won't go out and bring the documents. BUT, I said, I didn't tell him that, you must have **

Reply by Sharon Taylor on 4/15/08 10:14am
Msg #243532

What I would have done

First, the SS does not always know there are two loans. Too often the title company just tells the SS to find a notary for a closing in such-and-such area, not mentioning there are two loans. The SS negotiates a fee with the title company and then hires a notary at a portion of that fee. Sometimes the SS receives the docs first and only then realizes there are two loans, OR often the docs come directly from the title company to the notary, and the SS has no idea there are 2 loans until you call and tell them. Even when the SS receives the docs and passes them on, they do not always realize that all those attachments are for two loans, not one. Then the SS SHOULD call the title company and renegotiate their agreed fee with the title company, and then pay you more since they would be paid more by the title company.
Second, a borrower may say he/she wants to read the docs word for word, but that is pretty literal. Very very very few borrowers would be willing to sit and read every single word on every single document, especially if the notary is there to point out the pertinent information on each document. I would bet that borrower would quit reading along about the 10th page, if he got that far. LOL I would not have assumed the borrower really was going to read every word but would have dropped the docs off and gone back at the appointed time, which was a great solution on your part to that issue.
Third, if the SS would not renegotiate with the title company for a higher fee so my fee could also be increased, I would have followed through with the closing since I had committed to it and then called the title company directly and POLITELY explain the circumstances and misunderstanding about the number of loans involved.
JMHO

Reply by KKinNoCal on 4/15/08 10:26am
Msg #243536

They are not my favorite company

I had to fight with them for months to get paid. Just because the LO lies to the BO about the interest rate and the BO eventually cancels the loan does not mean I should be stiffed. .Right after the signing she thanked me for getting the guy to sign-then tries to stiff me!?

Reply by Sharon Taylor on 4/15/08 12:39pm
Msg #243551

Ick, KKin, that is a scummy thing to do n/m

Reply by CopperheadVA on 4/15/08 10:32am
Msg #243539

I'm confused - how did you know ahead of time that the borrower would be reading all the docs word for word?

Reply by Linda_H/FL on 4/15/08 2:01pm
Msg #243556

The SS told her right at the outset.. n/m