Posted by Jan_In on 4/22/08 4:12pm
Msg #244558

Lenders First Choice

Ijust had a call while I was driving and heard them say Countrywide, but just thought it was the kind of loan. When they approved my fee of XXX I got the confirmation and they required the whole package be faxed back - a Countrywide requirement for that fee. I refused the signing. My day is too crowded to sit and fax back 100 pages!! Comments on them have been pretty good, but noone has mentioned this. Maybe this is because I haven't worked for them for a long time.

Reply by jba/fl on 4/22/08 4:15pm
Msg #244559

It has been mentioned past couple of days - I just couldn't believe it though! How _________ (you fill in the blank)

Reply by Elaine Sedlock on 4/22/08 4:20pm
Msg #244561

I never did that for them and hope they don't expect it for every signing! GEEEEZ!! Then again, it doesn't cost me extra to fax and doesn't take a lot of time, so if it weren't adding extra driving time I wouldn't really care that much. It can actually seem easier just to fax the whole thing than to sift through papers faxing certain ones and trying to keep them all in order (JMHO). The idea of any co. expecting that burns my @$$ though!

Reply by Kathy/ID on 4/22/08 4:33pm
Msg #244565

I just did a closing last month for LFC and did not have this requirement. Mine was not a countrywide though.

To me faxing the whole package is stupid and waste of my time. (unless they want to pay extra for me to sit by the fax machine).

Reply by CaliNotary on 4/22/08 9:03pm
Msg #244628

"Then again, it doesn't cost me extra to fax and doesn't take a lot of time"

Assuming everything goes through as it should maybe. The one time I was asked to fax back an entire package i broke it into groups of about 25-30 pages. The fax machine on the other end kept disconnecting in the middle of the transmittal, couldn't tell what had gone through and what hadn't, it was a mess, took like an hour and a half to complete. I charged $50 for the faxing back and that wasn't nearly enough for the hassle.

Reply by Laurie Rangel on 4/23/08 12:06pm
Msg #244701

I also find it much easier to fax the entire packet then to go through and fax just a few pages. I have a 200 page max fax machine it doesn't cost me any more to fax 200 pages then it does to fax 1 page. After a while when the cost and time becomes to much for them with all of us doing it then they will stop.

Reply by LynnNC on 4/22/08 4:32pm
Msg #244564

I handled one for them and they paid an extra $15 for me to fax the package. Faxing the entire package didn't take as much time as pulling out 10 or so pages, then, putting them back in order. The scheduler said that faxing the entire package was a "Countrywide" requirement, but, it is not for Countrywide loans that I handle for other title cos. This sounds like a LFC Countrywide unit requirement.

Reply by Bev/NC on 4/22/08 4:40pm
Msg #244570

Have a closing tonight with them and I too have to fax back entire package. She did adjust fee $15. It's free for me to fax too.

Reply by Kathy/ID on 4/22/08 4:41pm
Msg #244572

Bev - is your's a countrywide loan?

Reply by Bev/NC on 4/22/08 4:42pm
Msg #244573

Yes it was!

Reply by Bev/NC on 4/22/08 4:45pm
Msg #244574

Lynn/NC.....have question....

Could I call you or you me....I have a few questions regarding my closing tonight?

Reply by Mona/MD on 4/22/08 7:55pm
Msg #244602

If it is a requirement, then wouldn't it be a requirement for the title company to fulfill instead of us? Or am I just thinking logically?

Reply by ZeeCA on 4/22/08 6:06pm
Msg #244586

fax backs are a major PITA as we have ONE FedEx in my small town (pop wise not size) and 3:00 is pick up time so it is driving cross town past the FdEx and faxing and then driving back across town to drop so I HATE faxbacks.....

Reply by Calnotary on 4/22/08 7:12pm
Msg #244595

Exactly! ZeeCA, faxback I don't have a problem with it. Some say they are free, but I bet your phone company is not charging nothing for your phone service. But the real pain right now, is going back to your home or office and then fax back everything when you could have dropped the package on your way home. So for me in my case that takes another trip to the fed ex store and another 45 minutes of my time not counting gas right now.

So 15 dollars for fax back is not enough sorry.

Reply by lindetteh_PA on 4/22/08 7:23pm
Msg #244599

Once you fax the entire package how long does it take for them to give you the go ahead to drop the package. I can only imagine what LFC employees think of this new policy having to sift through the entire package and determine if anything is missing

Reply by JK/TX on 4/22/08 8:26pm
Msg #244611

Countrywide request that the title co fax back at least 50 pages prior to the funding date. And they always request more (add’l) on the date of funding than their “fax for funding list” names. This “fax for funding list” is not in the loan pkg., it is sent separate from the docs, usually by fax to the title co. I have never seen said list in any of my assignment. The list I receive is from the SS or title co.

Many title co offices preship the pkg to CW so they can bypass this faxing…CW can review the pkg instead of faxed pages.

So, my thinking is that you are being requested to fax the entire pkg because title knows they will have to otherwise piece mill requested docs on the date of funding (fax the whole pkg and let them look at whatever they want to). You are doing the clerical work of the TC funder on top of a notary assignment and you should price accordingly.

I can only imagine what a nightmare that CW funding dept is by their own creation.

After reading the post lately regarding CW, I’ve got to rethink my fee for this lender’s pkg’s. I have not had fax backs in a while, at least not more that 20 pgs and certainly not an entire pkg. It doesn’t matter whether it’s a problem for me, it’s time and time is money and the title co is thinking the same way.

Reply by BrendaTx on 4/23/08 12:51pm
Msg #244706

Re: Lenders First Choice - jk/tx

**You are doing the clerical work of the TC funder on top of a notary assignment and you should price accordingly.**

This is what I have been saying for a long time.

If it were really about QC it's my guess that all you'd be required to fax in would be signature and notary pages on a few key documents.

I wouldn't mind doing that extra work except they act like it's no big deal and don't pay for the real service it is providing. Wasn't born yesterday, you know.

Reply by JanetK_CA on 4/24/08 4:53pm
Msg #244892

Re: Lenders First Choice - jk/tx

And you are so right!! Another thing that bugs me is when I see a $50 download fee on the HUD to title, when all they did was email me the link, username and password. And then, on top of that, if it's a signing service, when they also appear to be charging twice what they are willing to pay the notary. I know it's mea culpa for accepting (even though it sure wasn't any $75 or $85 edoc signing) and I try not to think about it, BUT....

BTW, this isn't necessarily directed at LFC.

Reply by LKT/CA on 4/22/08 8:36pm
Msg #244618

<<<<But the real pain right now, is going back to your home or office and then fax back everything when you could have dropped the package on your way home. So for me in my case that takes another trip to the fed ex store and another 45 minutes of my time not counting gas right now.
So 15 dollars for fax back is not enough sorry.>>>

I agree. I typically ship the docs from a shipper nearest the borrower when I have a signing across town. That cuts into other appointments that are midway or not near my home office.

Reply by sue_pa on 4/22/08 8:34pm
Msg #244616

...My day is too crowded to sit and fax back 100 pages!! ...

Again, if everyone would have the proper equipment these requests wouldn't be an issue. With the proper equipment, faxing back 100 pages should take less than 5 minutes on your end.

Without the proper equipment to do the job you lose your mind as I am doing right now. My printer needs a new fuser and he won't be here with it until Friday. I'm using a HP 1300 and am going CRAZY because it is sooooo slow.

Reply by LKT/CA on 4/22/08 9:04pm
Msg #244629

<<<Again, if everyone would have the proper equipment these requests wouldn't be an issue. With the proper equipment, faxing back 100 pages should take less than 5 minutes on your end.>>>

Equipment isn't the issue. It has to do with one's schedule for the day. If I have ONLY one signing, X miles from home, great. I can go home and fax. But if my 1st appointment is across town - east, then another appointment midway from 1st appointment - west, then 3rd appointment north of the other two, but I live SOUTH of them all....100 fax backs will not likely be an option. They will have to assign the job to someone else if my schedule is full when they call.

Like I told a SS yesterday who wanted an online completion report within 4 hours of the signing appointment, "Sorry, this signing is across town, and I have other appointments and won't be near my home office or a computer to do the completion report online, is there another option to report the status?" Their response, "Yes, just call us with the tracking number and we'll take care of it."

Reply by sue_pa on 4/22/08 10:26pm
Msg #244633

so why not fax at the end of your day or early the next a.m.? Who says it must be done immediately following the appointment? I seldom get any packages out the same day - I review them one more time, doctor up any notary 'stuff' that needs doctored, do my shipping label, copy for splitting packages, invoice for package, etc. I don't do any of that ahead of time so packages only go out same day if it's an early appointment and I've got a light day. For purchases, I know that ahead of time so I've got it built into my schedule to get them out.

Reply by Kathy/ID on 4/22/08 11:15pm
Msg #244636

CW and LFC - Faxbacks

I did a countrywide signing tonight for a different company and did not have to fax the whole package. So this may be a Countrywide thing or all signing companies would have to do it.

Reply by JK/TX on 4/22/08 11:53pm
Msg #244638

Re: CW and LFC - Faxbacks

yes, I'm thinking/hoping the faxback depend on the hiring co. I've handle numerous ones that did not require any faxback (but I have not had any assignments with CW as the lender lately)

Reply by Les_CO on 4/23/08 11:46am
Msg #244696

Re: CW and LFC - Faxbacks

My take is that LFC has had so MANY "QC" problems lately using $50 notaries they now want the whole package faxed. They are also now negotiating prices with known good notaries; it is possible to get $100 from them for edocs in some locales.