Posted by CJ/Alaska on 4/28/08 3:10am
Msg #245336

The times are NEVER right.. !!

This happens to me ALOT and Im wondering if this is common to other notaries..
I get a call - the borrower wants to sign the deal tonight @ 7pm, can you take the
deal? If we agree on price, faxbacks, etc, then I take the deal.. and I call the Borrower.
Introduce myself, that I'd been asked to assist them with their mortgage signing, and
was 7pm all right?? I get things like "My husband works nights.. He is NEVER home at
7pm.. Who told you I wanted to do it at 7pm?" Then Im left to scramble, apologize and
TRY to work something out.. I have another one like that Now, where I was told that the
borrower wanted to do it @ 830am, and when he called me back after my message, He
tells me, "I'm a school teacher, and I have to be at work at 830am!"

This is happening so often now that its becoming the Rule - not the exception.

How hard would it be for the SA to call the borrower to check the closing time Accuracy
BEFORE trying to schedule a Notary when all they are doing is creating more of a Mess
than anything when the time is Totally Wrong??

Reply by Lee/AR on 4/28/08 6:35am
Msg #245340

Right. 9 out of 10 are set for a very inconvenient time or day for Bs. I work WITH it as finding out the Bs available times most often allows me to take other signings that will work into my/their schedule. For example...last Friday--10:30 am, when you call, they really would prefer later, but only until 2:30. Next call really does need 10am as they have to catch a flight. The noon would really like anytime after 1pm.
Due to time conflicts & travel time, I would have had to turn down the 10 & probably the noon. Working WITH it, the 10:30 got moved to noon, the noon got moved to 3, the 10 happened at 10. I also frequently find that I am told, say.. 11am whereas they were told by 'whoever', that it would be 10...or noon.
Don't get frustrated.... use it to your advantage. I always e-mail hiring co. that "Appt. time has changed to (another time)". Nobody has ever had a problem with this. Matter of fact, the replies (if I, in fact, get one) are almost always one word: Good! Fine! Thanks! OK!

Reply by CJ/Alaska on 4/28/08 9:17am
Msg #245359

Soo, its 610am.. I dont have any response from the SA.. and their instructions tell me that IF I change the TIME of the job without permission from them, they can reduce my fee.
WELL - no worries - its out of my hands - I still dont even have the Docs!
Which is just great - They told me the borrower wanted to sign @ 830am..
BUT in reality - he has to be AT work @ 830am - and he needed the signing to happen about 645am or 7am.. No way its happening this morning -
See, if the SA had called the borrower as soon as they got the order, they would have known the conflict and this could have been planned for..

Reply by Linda_H/FL on 4/28/08 9:38am
Msg #245361

This is right up there with one I had last week

Borrowers were told the signing would only take 15 minutes...when they told me that I almost laughed out loud at the statement...100+ pages - 15 minutes....yeah..right..

Reply by JanetK_CA on 4/28/08 9:37pm
Msg #245451

Re: This is right up there with one I had last week

Yep, they rarely have a clue. As for the time schedules, I can just visualize the tc or ss asking the LO or processor (whoever orders the transaction) what time the borrowers want to sign. And because they forgot to ask the borrowers - or they think they will just be sitting around with baited breathe waiting to sign the docs so the LO can make that commission - they pull something out of... thin air. [Trying to be polite, here. ]