Reply by Harke - Susan on 8/3/08 11:49am
Msg #258322
It's hard to say. It appears they are processing the docs in house, or maybe not. The company does not hire the notaries, but contract it out to another company to find the notaries. Each time they have a "stat" or must be signed today job, the person handling the docs does not seem to appreciate it at their end. This is the only company I've dealt with that does not get "must be done now" docs out in an hour or more. Most agencies get them out with 30 minutes (this includes the normal email delays between internet providers). Maybe the company needs boundaries or limitations on the notaries time so they learn to realize our role in the real estate process. I am not trying to be selfish or mean, but I believe our time is just as valuable as the loan officers or other participants in the real estate industry in this tough market. I also find it interesting that a Frontier Title recently closed 12 locations in CA, maybe a few experience loan processors are looking for work and can help this company be more efficient in getting out docs.
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