Posted by MW/VA on 8/11/08 9:15pm
Msg #259739

Service Stink (Link)--need to vent

The BOA RM's that were being handled by ART/LFC were transferred to FNF/ServiceLink.
OMG--what a hassle. I was never signed up with them because they have the most outrageous lowball fees in the industry. Because I work regularly with the BOA LO, they request certain notaries. I had to go through a maze of stuff to get signed up in time for a signing this evening. They have me in a restricted listing "RM's only" & had the nerve to tell me I couldn't be in the database for other signings. When I got back there is a whole list of additional documents they want me to complete--so involved it blows my mind (or what's left of it). We were being listed on the HUD & now SL comes up with monthly billing. I do have the "word" that they will be dumped as soon as another co. can be found. It can't be too soon. I can't wait to tell them to remove me from their database!

Reply by claudine osborne on 8/11/08 9:23pm
Msg #259740

Marilyn, I do hope you feel better..sometimes we have to jump so many hoops!

Reply by LKT/CA on 8/11/08 9:49pm
Msg #259742

<<<When I got back there is a whole list of additional documents they want me to complete--so involved it blows my mind (or what's left of it).>>>

Why bother? Are you an employee or a business owner? I'd inform them of MY terms ......they can take it or leave it......which these days, as far as loan signings go, all are leaving it. I do a lot of regular notary work which is cash paid in hand.

Reply by MW/VA on 8/11/08 10:00pm
Msg #259744

That's exactly the issue. They know the deal--I only had to get into their database to accommodate BOA. I'm not going to lose this account. SL will, but I won't. My reply to them was that I was not an employee, and there were requirements I was not going to complete.
They are paying my fee--not theirs. I can't even begin to imagine that anyone works with them. It's almost like they are insulting notaries on purpose & maybe don't want us in the industry at all. There are way too many hoops (beyond what is within reason). As I said, I can't wait to tell them to jump in the lake (a really deep one).

Reply by sue_pa on 8/12/08 6:48am
Msg #259750

I went through the same thing earlier this spring. The borrower told C-wide to request me (I had closed several loans for this lady throughout the years through different title companies). SL told them I no longer did closings and hired someone approx. an hour away at whatever low ball fee he works for (he used to advertise 50 miles for $50). He called the borrower to confirm. She told him not to show up. She called C-wide and said to hire me or she'd call me herself and we'd work it out. SL finally called and was very unhappy w/my $150 fee but they had to pay it.

they used to be a decent company and many of us had good relationships with them. Then the fee lowering started. Then the jumping through hoops started. Anybody see a connection there? Of course, it doesn't matter because apparently they have plenty of closers willing to work for their low ball fees.

Reply by BrendaTx on 8/12/08 8:06am
Msg #259754

A good while back they (SL) called me and would not meet my fee. I turned it down. They called three times and used "bully" tactics to try and get me to take it for their puny fee. Said I was "just stupid" for not understanding the way to do business.

They aren't the only one who has done that to me. TCT has also done that when I wouldn't do a full package of faxing back for no additional money.

If anyone in our office acted out like that it would be immediate termination.

Reply by HARRY_PA on 8/12/08 8:35am
Msg #259757

Funny how our experiences differ. Although I have turned ServiceLink down many times because of low fees or just because I was not available, my experiences have always been positive. The schedulers have been polite, friendly and seem to understand where I am coming from. When I receive a call from them now they are usually prepared to meet my fee. Either they have worked their way down the list (most probably) or they want me for a specific signing. Although I do very little work for them I still have mostly good feelings about them.

Harry

Reply by sue_pa on 8/12/08 8:53am
Msg #259762

One time I was at a closing and wife didn't have any id. I called SL and the guy/IDIOT actually told me I didn't need id from her (this was prior to all the patriot act forms) if I could see photos of her around the house, if the kids were calling her mom, etc. I actually called and reported him to his supervisor later ... right after that situation they put notes in their system that "I'm mean".

Reply by Dennis D Broadbooks on 8/12/08 9:10am
Msg #259764

They Called You "Mean", Sue?

I believe both you & I have been called much worse!

Reply by Yowheelz on 8/12/08 9:49am
Msg #259767

I'm with Harry PA, while they told me they wouldn't use me

if I requested my rates, they have in fact, continued to use me. The schedulers have always been fine, my only run in was with acccounting over my "un-reasonable" fees. While you must bill at end of month the check always comes promptly. I have and will continue to work for them when they meet my fee.

Reply by MW/VA on 8/12/08 11:18am
Msg #259782

Re: I'm with Harry PA, while they told me they wouldn't use me

Maybe their procedures have changed. This is an unusual situation. The business was transferred to them in the ART/LFC closing. It was a matter of needing to get with them to do these BOA RM closings, which I had been doing for a particular LO. ServiceLink is downright insulting--their fees, their tactics, their requirements. I faxed them the usual copy of my commission, copy of background check, e & o insurance, identification, W-9. Then I get a package of 13 forms (billing procedures, signing agent conduct, statement of residence & employment, on & on). If they have my NNA certication & bgc, why would they need all that.
This is about power & control. I'm not going to play that game. All we are trying to do is make sure these BOA RM closings can go on as scheduled. BOA is in charge, not SL. I don't giving a flying hoot about working for any company that operates that way (it reminds me of the gestapo). Again, I don't know them & they don't know me, but we definitely did not get off on a good start. I'm sure they've posted their comment in my file. I conduct myself as a professional & don't take well to be treated like an idiot. I do think it has a lot to do with the area they're in (Aliquippa, PA). Maybe in that area $45 seems like a lot of money--who knows. I have been told that BOA will be getting rid of them asap.

Reply by Philip Johnson on 8/12/08 11:25am
Msg #259783

Gestapo? Come now. n/m

Reply by MW/VA on 8/12/08 12:23pm
Msg #259790

Re: Gestapo? Come now.

Yes, you have no idea what is going on. I have said too much already & am not going to say anymore.

Reply by Philip Johnson on 8/12/08 12:31pm
Msg #259792

My Grandfather was a "guest" of the Gestapo in

1944 and I cannot believe that you are suffering like that.

Reply by MW/VA on 8/12/08 12:38pm
Msg #259794

Re: My Grandfather was a "guest" of the Gestapo in

I sincerely do apologize for using that phrase so thoughtlessly. This situation certainly does not compare to that horror.

Reply by MistarellaFL on 8/12/08 1:07pm
Msg #259797

We could prolly say gestapo-istic tactics.

Servicestink STINKS!

Reply by Kathryn on 8/12/08 9:15pm
Msg #259859

$45.00 fees

I have gotten no work from them in months. I called today just because I was curious about fees. They said they weren't calling me because SIX other notaries around me were taking their $45.00 fees. And $20.00 for edocs.
Wow. They also said that was all they would be paying for the RM work they are now getting.
Of course I told them don't call me for any of it.
Cheap notaries.