Posted by Kevin/Ct on 8/19/08 1:28pm
Msg #260631

What is your opinion on

A signing service trying to make their problem yours when the do not get paid in full, and ask you if you will take the hit for them so that they can make their money....My Response...Absolutely Not. If they can not stand up to the client , and demand payment sufficient to pay all parties they have chosen the wrong business.

Reply by Leslie Przybyla on 8/19/08 1:44pm
Msg #260637

Exactly and that is precisely what I wrote back. They had no qualms about calling me and putting me in the position of "Oh Gosh I need your help...please fit it in..." So working my toush off for them, got me "Brain Damage" trying to collect......The amount is $450.00. I explained that I called the Utility company and gave them the same speel that they gave me, and the results were , pay up or we shut you down! . I pay my bills with no excuses. I cannot help it if they cannot follow through on their end. All my e-mails and faxes are cc: BBC to title, LO's all the way down the line. They are going to be very happy to see that they are getting blamed for DocuservUSA's non-payment issue. I am hot under the collar and I will get my money.
Whew! sorry.

Reply by Linda Spanski on 8/19/08 1:46pm
Msg #260639

I agree with you, Kevin

If I am hired hired to work with an escrow/title company I am willing to accept the risk that if the loan does not fund, I will not be paid.

If, on the other hand, I am hired by a signing service who keeps half (maybe more, maybe less) the fee they charge their client, then I expect to be paid in full for my effort to get the job done.

Reply by BrendaTx on 8/19/08 2:00pm
Msg #260641

*and ask you if you will take the hit for them so that they can make their money**

I have heard this before.

I ROF and LMAO.

Reply by Leslie Przybyla on 8/19/08 2:05pm
Msg #260643

Yes..........I think I will call them and let them know that I want ALL of Utah's signings and that I will not charge them a dime. I am so worried that you won't make it.............please let me be an ass and work for nothing for you...................LMAO

Reply by The Notary National Signers on 8/19/08 2:15pm
Msg #260650

We actually just started closing for a client that does this. They don't pay if it doesn't fund. They don't pay for the second part of a double. They don't pay a print and trip fee, unless it gets put back on the board, for a loan that doesn't sign. The company approved us for one part of one state. They are very high volume. I have told my notaries that I will pay no matter what. They are hired by me. There should be no risk to the NSA.

Reply by Linda Spanski on 8/19/08 3:09pm
Msg #260667

To NNS re your new client

It's your choice and your risk to work with a lowballer client. I'm happy to hear that you will not pass that risk on to the folks working for you. Years ago I worked with a SS who had this type client. A huge percentage of loans from this client were rejected at the signing table or rescinded later, but apparently the SS was desperate for clients, even shady ones. Still, the SS paid my full fee until I quit working with them because the signings were so long and painful.

Bottom line: the SS closed, leaving many notaries unpaid.

Reply by The Notary National Signers on 8/19/08 4:03pm
Msg #260676

Re: To NNS re your new client

The SS made some bad decisions. We have agreed to this and are tracking the rate of recision. The loans are from a very reputable bank. We will evaluate every month and make a decision if it is profitable or not. This is "our risk" and should have nothing to do with the notary. That being said, if we are giving you 10-20 per week and you ask, which someone did, for $50 trip fee to go back out, within 10 miles, to fix a mistake they say is the TC's fault. I don't really know or care whose fault it was. Common sense says just do it with a smile. They asked and we are giving. But, there will be a new NSA for that city getting 10-20 a week.

Reply by CaliNotary on 8/19/08 4:15pm
Msg #260678

Re: To NNS re your new client

"That being said, if we are giving you 10-20 per week and you ask, which someone did, for $50 trip fee to go back out, within 10 miles, to fix a mistake they say is the TC's fault. I don't really know or care whose fault it was. Common sense says just do it with a smile."

No, common sense says that the person who makes the mistake is the one who pays for it to be fixed. For you to penalize somebody who has obviously been doing a good job for you, simply because they expect to be fairly compensated for their work, makes you look like a major a$$hole.

It's easy for YOU to say they should just do it with a smile since it doesn't cost you anything but a phone call.

Reply by WDMD on 8/19/08 4:21pm
Msg #260680

Re: To NNS re your new client

Well said Cali. Looks like loyalty with NNS is a one way street.

Reply by BrendaTx on 8/19/08 4:44pm
Msg #260681

Yep...busted. NNS: Hoisted by his own petard.

Just couldn't keep the SS rhetoric off the board and it finally caught up with him.

Reply by Charles_Ca on 8/19/08 7:03pm
Msg #260703

Loyalty is a foriegn concept to many SSs n/m

Reply by JanetK_CA on 8/19/08 9:36pm
Msg #260723

Amen!!! n/m

Reply by The Notary National Signers on 8/19/08 10:00pm
Msg #260727

Be honest Cali

You are 100 % wrong. I do it all the time. To keep a client happy, I go the extra mile. If the NSA has to go out to fix something, I pay. The customer is always right. If I am giving you 10-20 signings each week and you ask for $50 from me to fix maybe 10 docs, "YOU" are not loyal. I will pay without even a peep. But, in my opinion, that is wrong and a bad business decision. If you are getting 1 or 2 here and there, you should ask. But would you really jepordize a guaranteed $900-1800 a week for $50? Be real!!

Reply by JanetK_CA on 8/19/08 10:25pm
Msg #260730

Re: Be honest Cali

OK. After my rant below, I'll concede that you have perhaps a small point. IF I was getting lots of work from a ss, I probably would -- and have -- made a small concession in my fee to help them out of a jam. But I sure wouldn't expect to do it for free!!

Reply by CaliNotary on 8/20/08 2:09am
Msg #260744

Re: Be honest Cali

"IF I was getting lots of work from a ss, I probably would -- and have -- made a small concession in my fee to help them out of a jam"

What jam? A mistake was made, it needed to be fixed. It's an extremely common occurrence in this industry.

The only jam is this SS owner who is too chickenshit to tell the TC that they need to pay for their own mistakes, and too greedy to pay the person who is actually doing the work to fix the mistake. And that's a jam he chose to create.

Reply by The Notary National Signers on 8/20/08 6:11am
Msg #260750

Re: Be honest Cali

You have no clue. Now I see why you are always posting instead of working. The reason NNS is growing so fast and can get and more importantly keep these large companies is simple. CUSTOMER SERVICE. No I would not ask a TC that is giving me 200 closings a month, with a shot at 600, that they must pay $50 to fix one. I will always pay my notary to do it. YOU are missing the point. It is not the $$, I lose $$ on files all the time. If the NSA that is getting all this work said " Give me $25 to cover my expenses" I could understand. He/She knows it is coming out of my pocket. Are you that greedy. It is just like a slap in the face. And believe me, ALL TC's/SS's wwill look upon thiis the same way. If I am being loyal to you, you need to be loyal back.

Reply by Kevin/Ct on 8/20/08 7:01am
Msg #260753

Re: Be honest Cali

Well...this is a problem I will not have to worry about since you can not afford to hire me at the volume and dollar figures you are quoting.

Reply by WDMD on 8/20/08 7:05am
Msg #260754

Re: Be honest Cali

"If the NSA that is getting all this work said "Give me $25 to cover my expenses" I could understand. He/She knows it is coming out of my pocket. Are you that greedy. It is just like a slap in the face. And believe me, ALL TC's/SS's wwill look upon thiis the same way."


I have two TC's that pretty much tie up all my time with their closings. They pay a fair fee, taking into account the TPL requirements in Maryland. In other words they do not expect me to work for the same fees they pay in other states without the requirements of Maryland. Anyway, they pay me all the time to go out and fix theirs or others errors. They do not expect me to only cover my expenses or work for free, as they understand this is a business, and that I am not being "greedy" for expecting to be fairly compensated. Of course, if it is my error I do correct at no charge.

Reply by The Notary National Signers on 8/20/08 7:51am
Msg #260759

WDMD

The TC and the NSA were talking from the table. The TC had many mistakes on their end with the name. They asked the NSA to do it a certain way. He said "In my opinion, this should not have closed." The TC tells me it was not done the way they asked. I don't want to get into he said/she said. In my opinion, the NSA should fix it. It is in their interest also to keep the TC happy. At any time a TC can tell me don't use so and so for any of our closings anymore. They can also say we appreciate how so and so went above and beyond for us and would like to use them not only in that county but others. Customer service is the key. Don't misunderstand me. If you get only a few, by all means get all you can get. But not in this situation. If I went to the TC saying what the NSA said, he/she would definitely not be used.

Reply by WDMD on 8/20/08 8:07am
Msg #260760

Re: WDMD

Not quite sure what you mean by "If you get only a few, by all means get all you can get." Anyway to comment on your post it appears that both the TC and the NSA are saying it's the others fault. Why not just send someone else out to fix the problem? Or are you just trying to get something done for free?
You keep talking about how customer service is the key. Why not provide good customer service and pay someone to get it corrected? Should only a NSA have to eat costs? You have this great business, several hundred signings a month( so you claim), and you cannot afford to eat $50? But yet you want someone who may have 20 signings a month to eat the $50? Sad.

Reply by JanetK_CA on 8/21/08 2:59am
Msg #260933

Re: WDMD

If memory serves, the original premise is that there was no notary error involved. I believe the vast majority of us (at least the pros here) wouldn't hesitate to fix an error of their own at their own expense - and in a big fat hurry. But to do so because of someone else's error is a whole other enchilada!! You still don't get it.

Reply by WDMD on 8/21/08 6:07am
Msg #260943

Re: WDMD

"I believe the vast majority of us (at least the pros here) wouldn't hesitate to fix an error of their own at their own expense - and in a big fat hurry. But to do so because of someone else's error is a whole other enchilada!! You still don't get it."

You must not have read all my posts in this thread.

Reply by JanetK_CA on 8/21/08 12:40pm
Msg #261047

I completely agree with you...

The message was actually directed at the response you received from NNS. I should probably have changed the Subject line...

Reply by WDMD on 8/21/08 12:48pm
Msg #261052

Re: I completely agree with you...

Whoops. Sorry, I probably should have figured that out myself.

Reply by BrendaTx on 8/20/08 7:35am
Msg #260758

Re: Be honest Cali

*Are you that greedy.*

There it is again. Another "slap the notaries with greed" maneuver.

Reply by CaliNotary on 8/20/08 2:00am
Msg #260742

Re: Be honest Cali

"To keep a client happy, I go the extra mile"

No you don't. If you were going the extra mile it would be YOU who was eating the cost of getting the mistake fixed. You're not doing jack besides passing the burden of keeping the customer happy onto somebody else.

"you ask for $50 from me to fix maybe 10 docs, "YOU" are not loyal. I will pay without even a peep"

Obviously you won't, since you came on here and peeped that you weren't going to use this person anymore. Obviously you don't give a flying fig about the hundreds of other loans she's closed for you with flying colors, you're just focusing on $50 that you don't want to part with. That is a textbook example of YOU being disloyal to somebody who has done an excellent job for you.

"But would you really jepordize a guaranteed $900-1800 a week for $50? Be real"

If you were trying to blackmail me into doing free work for you, then yeah, you can kiss my a$$. Because if I gave in to this, it wouldn't be long before you'd want me to do something else for you for free, then something else for free, all in the name of "customer service".

Would you really jeopardize losing one of your best signing agents for $50? Be real. We all know how many terrible signing agents there are out there, and how much it costs for you to fix their mistakes. Why on earth would you be so stupid as to get rid of one whose work you already know to be good?

Reply by Kevin/Ct on 8/20/08 3:49am
Msg #260745

Re: Be honest Cali

No matter how you try to dress it up your position is no different than asking a signing agent to forego his/her fee so that you can look like a hero for your client. Why should the signing have to absorb the expenses for correcting someone else's mistake and not get paid for it.

Reply by Kevin/Ct on 8/20/08 4:22am
Msg #260747

Re: Be honest Cali

With the current slump in the industry and signing services going out of business every day...I find it hard to believe that you are able to offer 10 to 20 closings per week to a signing agent.

$900 to $1,800 per week for 10 to 20 closings computes to approximately $90.00 per closing. Considering the signing agent is probably going to incur expenses of $25 to $30 on each closing for gasoline, toner and paper... the prospect of losing these assignments does not sound like all that big a loss.

Reply by WDMD on 8/20/08 5:22am
Msg #260748

Re: Be honest Cali

"If I am giving you 10-20 signings each week and you ask for $50 from me to fix maybe 10 docs, "YOU" are not loyal. I will pay without even a peep. But, in my opinion, that is wrong and a bad business decision. If you are getting 1 or 2 here and there, you should ask. But would you really jepordize a guaranteed $900-1800 a week for $50? Be real!!"


There is no such thing as guaranteed work in this business. With the way the industry is right now, that 10-20 (IF thats true), can turn into 0 tommorrow. I hope all you folks who work for this guy are reading his responses carefully. If he would throw you under the bus for a measly $50, think what he would do if something major came up.

Reply by MistarellaFL on 8/20/08 8:43am
Msg #260763

And this post exemplifies why some of us don't work with SS

And accept (mostly) direct work...communication is so important and is often lacking when a 3rd party is involved.'s
The next time it is queried why do we "bash" SS's?
Re-read this post over and over until you get it.
Most SS have absolutely no loyalty to you. Like this goofball, he is so upset at paying a resign fee, he is going to kick this (apparently loyal) NSA to the curb, all over a whopping $50 that was requested for a partial re-sign.
Does anyone see what is wrong with this picture?

Reply by Linda_H/FL on 8/20/08 8:54am
Msg #260765

I think the one point that is missed by SS's...or at least

the point that SEEMS to be missed (or intentionally overlooked) is that the SS is contracting another BUSINESS to complete the deals....and that BUSINESS needs to be recognized and treated as such...no true BUSINESS is going to go back out and correct anything free...it's a BUSINESS...and that BUSINESS imposes a fee for ANY service rendered, initial or corrective, unless that corrective service is a result of that BUSINESS'S own error.....and a smile doesn't cut it.

The SS isn't employing a notary - they're contracting a BUSINESS - I think that's the part he doesn't seem to get...JMHO

Reply by BrendaTx on 8/20/08 9:03am
Msg #260768

There you go, Linda...you and WDMD are thinking

logically again this morning.

The illogical spin of the signing service makes me dizzy.

Reply by The Notary National Signers on 8/20/08 9:14am
Msg #260774

Re: I think the one point that is missed by SS's...or at least

Linda, you are absolutely missing the point. Here is an example using a different business. Let's say you go to this one particular restaurant all the time. You like it because the food is good, but more importantly, the service is great. One time you order a steak medium well done but you thought you said medium rare. You tell the server/manager you want them to take it back and cook you another. If that server/manager tells you that is what you ordered and if you want another you must pay. Would you be going back to that same place every week. NO. If the s/m said no problem, it would be my pleasure to take care of you. You are a very loyal customer and we want to make sure you are happy.The customer is always right. It is always about customer service.

Reply by BrendaTx on 8/20/08 9:23am
Msg #260776

(1) NNS - Please see Msg #260554 - try to understand.

(2) More constant, excessive noise of the signing service propaganda machine.

(3) Linda's post is very sensible.

Reply by WDMD on 8/20/08 9:25am
Msg #260777

Re: I think the one point that is missed by SS's...or at least

"One time you order a steak medium well done but you thought you said medium rare. You tell the server/manager you want them to take it back and cook you another. If that server/manager tells you that is what you ordered and if you want another you must pay. Would you be going back to that same place every week. NO. If the s/m said no problem, it would be my pleasure to take care of you. You are a very loyal customer and we want to make sure you are happy.The customer is always right. It is always about customer service."

************************************************************************

Fair enough. Let's use your example. In this situation you are the manager. The server is your best waiter/waitress always puntual, always pleasant, etc. This one time there is your situation, where there appears to be a mis-communication. By your reasoning, you would have the waiter/waitress pay for the customers new meal out of their own pocket so you could look good in the customers eyes, and maybe even get compliments made about you to higher ups in the company.

Now, after making the waiter/waitress pay out of their own pocket to make the customer happy, instead of having the restaurant foot the bill, what do you think your number 1 server is going to do? Eat expenses everytime a situation arises so you look good? Not hardly. You'll be out looking for another server and probably won't get one half as good. Especially at your rates.

Reply by The Notary National Signers on 8/20/08 9:37am
Msg #260785

Re: I think the one point that is missed by SS's...or at least

I can guarantee you that if said server told the customer they would take care of it, not to worry, said server would be compensated on the back end. You are all missing this point. Now he/she would be a star in the customers eyes. Don't get me wrong. This should definitely not be done with everyone. As a provider, you need to figure out for yourself who you need to give the occassional special treatment to.

Reply by Kevin/Ct on 8/20/08 9:48am
Msg #260789

Re: I think the one point that is missed by SS's...or at least

That seems to be a rather cavaliere attitude with respect to the signing agent's time and money...you look good for your client...the client gets the special treatment of which you speak...what does the signing agent get besides the shaft.

Reply by BrendaTx on 8/20/08 9:53am
Msg #260790

Re: I think the one point that is missed by SS's...or at least

*That seems to be a rather cavaliere attitude with respect to the signing agent's time and money...you look good for your client...the client gets the special treatment of which you speak...what does the signing agent get besides the shaft.*

Kevin -

Your post is so sensible.

How can anyone become anything but more biased against signing services when this is forced upon us?

Reply by Linda_H/FL on 8/20/08 9:31am
Msg #260780

Re: I think the one point that is missed by SS's...or at least

Using your own example, if I incorrectly order something then yes, I'll pay for a corrected order - I do not expect other people to pay for my own mistakes.....nor should I have to pay for other people's mistakes....and that's what you believe - at $90/signing the SA should go out and correct title company's mistakes "with a smile"...hogwash....you expect an awful lot of your SA's for $90. MHO

Reply by BrendaTx on 8/20/08 9:02am
Msg #260766

**Does anyone see what is wrong with this picture?**

Yes.

NNS doesn't understand that this isn't Signing Service Group Therapy.

It is a notary discussion and his type of constant signing service agenda/propaganda posting is wrong and unfair to readers.

Reply by The Notary National Signers on 8/20/08 9:28am
Msg #260779

Brenda, Is this not a discussion??

Who is it unfair to? You? You are a seasoned vet and I seriously doubt you don't emphasize your customer service. We must all keep our customers happy. Without them, none of us would be working. Have you really NEVER done anything above and beyond to keep one of your best customers' happy? Be real with the members on this board.

Reply by BrendaTx on 8/20/08 9:32am
Msg #260781

You've dived off into your signing service discussion again.

Kevin asks notaries a question and you're ALL over with more of your signing service views.

Try to be objective for once and realize that you aren't on a signing service forum.

This is a board for notary discussion. A lot of times we don't agree with your views...we are admittedly biased...but yet you go on.... and on ....and on .... as if you do not get the point that we understand your view, we acknowledge it, but we can't get on your bandwagon.

You are smarter than that. Hence, your repetitive posts are nothing more than pushing the same agenda down our throats that you have been.

Reply by BrendaTx on 8/20/08 9:35am
Msg #260784

"Be real with the members on this board."

Now, I know you are being a troll.

Reply by The Notary National Signers on 8/20/08 9:39am
Msg #260786

Re: "Be real with the members on this board."

Why, because I'm right!!

Reply by BrendaTx on 8/20/08 9:43am
Msg #260788

I won't argue this point with you. I'm very comfortable

in my skin regarding this.

I see you are trying to push buttons, though.

Now, I understand you better.

Reply by JanetK_CA on 8/21/08 3:33am
Msg #260935

Re: Brenda, Is this not a discussion??

<<Have you really NEVER done anything above and beyond to keep one of your best customers' happy?>>

The point we are trying to make is that YOU are the one who is doing nothing to try to keep one of your best customers happy, except for trying to extort the cost out of someone else's hide. Your business plan should have plenty of room in it for these kinds of contingencies, especially if you really have the "volume" you've been claiming.

You have NO direct expense involved in any signing - or second trip. We have hard out-of-pocket costs every time we walk out the door. I think the example of the notary being like the waitress is very appropriate. The manager is not going to make her pay for an error that was made in the kitchen! Of *course* he is going to appease the customer, but he is also not going to throw the waitress under the bus! If he is *really* good at his job, he understands that his success is completely dependent on having good people working for him, and he is going to work even harder at keeping his employee happy than he did his customer. That's just smart business.

This thread has gone way beyond a discussion, imho. Everyone here disagrees with you, but you persist in an opinion that is doing nothing but bringing you ill will here and making yourself look bad. You are not adding any value to this forum - you are becoming a nuisance. I think the label of "troll", as Brenda indicated, is looking more and more appropriate all the time. I guess there are lots of others, like me, who find it incredible that you are getting what we are trying to communicate. You're attitude is showing absolutely NO respect for the people you have working for you and I certainly wouldn't want to be one of them! (Hmmmm... maybe this whole situation is because the well qualified notaries out there wouldn't want to work for the type of fees you are paying?)

BTW, I've had exactly the opposite experience from other SSs in similar situations (in terms of their attitude and approach) and I continue to happily work for those people. They get the fact that their existence depends on the work that WE do.... [I realize that I probably shouldn't be writing posts like this when I'm half asleep and ready to turn out the lights -- but I'm hitting POST anyway! ]

Reply by Charles_Ca on 8/19/08 7:01pm
Msg #260702

Rescission is an important concept, comes from the verb to

rescind and should be properly spelled. Misspelling important concepts does little for one's credibility.

Reply by JanetK_CA on 8/19/08 9:54pm
Msg #260725

Re: To NNS re your new client

<<I don't really know or care whose fault it was. Common sense says just do it with a smile.>>

I guess you and I see "common sense" a good bit differently on this one. To me, common sense would be to stand up for your notary - who did not do anything wrong - and eat the fee yourself. You have no direct out of pocket costs for that return trip, but the notary does. Plus, they also are then unavailable for other assignments that come up during that time slot. You, on the other hand, are free to "double book" as many appointments as you can arrange in any given time frame. You make an override on every bit of work a notary does for you. Part of that should be allocated for situations like this.

It is your choice to make an allowance for a client, but unless you are paying some hefty fees to your notaries (and I somehow doubt that is the case), you should NOT be asking for them to work for free. I have been in that situation many times and have nearly always been assured of payment by the agency that hired me. If not, that company no longer had me taking very good care of their clients' borrowers. If you really appreciate the work a good notary does for you, then you take care of them and they take care of you. Right Sylvia and Tony?

<<They asked and we are giving.>>

No, you aren't giving anything. You're asking the notary to give. This whole message exemplifies the difference in attitudes between the ss we appreciate and the ones who get added to the no-no lists. Your attitude is that the notaries working for you are lucky to have the priviledge, rather than being appreciative of the work they do on your behalf. And make no mistake -- it is the notaries that do the actual work!!

I strongly recommend you rethink your position on this!

Reply by Lee/AR on 8/19/08 8:38pm
Msg #260715

Be very careful NNS....

Have seen quite a few SS go down because of this type of arrangement. Also, a 2nd trip due to 'not the notary's error' is utterly absurd. Strongly suggest you tell notaries about that at the 'canudo' call....and see how that works for you. Frankly, you just made my no-no list.

Reply by WDMD on 8/19/08 2:13pm
Msg #260648

*and ask you if you will take the hit for them so that they can make their money**

I have heard this before.

I ROF and LMAO.
*****************************************************

Now, now Brenda. Don't you know because of SS's "hard" work the majority of us would not have anything to do at all? We should be grateful that they "support" us by "giving" us something to do. If there is a shortfall for some reason, we should be more then willing to take a hit. After all, they blessed us with the signing in the first place.

Reply by Kevin/Ct on 8/19/08 3:15pm
Msg #260670

I wouldn't mind but I gave them a reduced fee in return for the expectation of volume. Fortunately it has not been a long term arrangement. I usually never offer a volume discount because there is no way to control the volume. I thought I would experiment with this one. Not only have they not delivered on the volume, but they try to negotiate a lower fee every time they call to book a closing. I told them they have not delivered on the volume...no dice on any further discounts. The work was done...the work was accepted...the bill has to be paid. They asked me how I expected to build volume if I did not work with them. My response...Certainly not by asking us to take the hit so that they could make their money. Payment in full is due.

Reply by rengel/CA on 8/19/08 3:49pm
Msg #260673

>>>I wouldn't mind but I gave them a reduced fee in return for the expectation of volume. <<<

There in lies the problem. I have found that when services are discounted, they are not as valued by the receiver. So, when we (all of us, not YOU in particular) discount our services for promised volume, we are telling the SS that we are patsies and are willing to roll over and take what they hand out.

Just my .02

Reply by sue_pa on 8/19/08 3:57pm
Msg #260675

volume discounts come AFTER the fact

you are so right, it makes no sense givnig a discount for 'volume', especially when volume doesn't really exist any longer. I used to have clients who gave me 10, 20, 30 orders a month, every month. someone sending that much work your way deserves some special considerations.

When you buy pizza, donuts, the dry cleaner, car wash, etc., you get your discount when you have enough holes punched in your card - not as you go along.

Reply by Ilene C. Seidel on 8/19/08 2:11pm
Msg #260646

And how do you know they didn't put you in the hot seat? Will the Title Co call to question you on the events that took place? Probably not? Can't trust them cover your back.

Reply by sue_pa on 8/19/08 2:27pm
Msg #260656

I did a loan a few months ago through a signing service. I questioned them because I didn't have the signature page for the settlement sheet and the docs were dated for a different day than the appointment. I was told don't worry about the dates and to just have the borrower initial the page of the settlement sheet that I did have. They answered me so quickly I knew they didn't check with their client.

A week or so later I get a call for a resign. Can I do it at a discount since they aren't being paid for the first order (why, I've got no idea). I tell him I cannot give them a discount because I questioned the errors and was told there were no problems. I VERY politely asked him if he wanted me to forward my previous e-mails. He paid full fee with no questions on both orders.

Reply by Leslie Przybyla on 8/19/08 2:31pm
Msg #260658

Good job

Reply by JulieD/KS on 8/20/08 9:05am
Msg #260771

Sounds like Express....that's what they asked of me. Will I cut my fee so they didn't have to take such a big hit. I had 5+ hours invested in the job. I was NOT willing to cut my fee. They paid me...but have not called again. Go figure.

Reply by Kevin/Ct on 8/20/08 9:26am
Msg #260778

You are probably better off without them. If you give in once it just starts a practice to ask you for a cut every time a signing service is shorted by one of its clients. I really at am a loss to understand the thought process of a signing service penalizing a signing agent for not agreeing to accept less for a job well done. Their client created the problem, but for some reason they feel that the signing agent should solve it for them.

Reply by Linda_H/FL on 8/20/08 9:33am
Msg #260782

Hey Kevin...this is all your fault!!

See what you started???...LOL

Reply by Kevin/Ct on 8/20/08 9:34am
Msg #260783

Re: Hey Kevin...this is all your fault!!

I am enjoying though

Reply by BrendaTx on 8/20/08 9:41am
Msg #260787

*I am enjoying though*

Kevin - You bad boy....baiting ol' Bob/NNS like that.

It was like waving free heroin under a junkie's nose.

Reply by The Notary National Signers on 8/20/08 10:10am
Msg #260793

Kevin

The NSA definitely does not get the shaft. Like I said, you must make your own choices on who to give special treatment to. I've said it before and I will say it again. Find a notary that has worked for me that will say I am unfair or bad to work for. You can't. I make sure I keep both sides happy.

Reply by BrendaTx on 8/20/08 10:15am
Msg #260794

I said...I've said...I will...I am...I make...I keep

If that's not all about you and your SS, Idon't know what it.

Reply by Kevin/Ct on 8/20/08 10:18am
Msg #260795

Re: I said...I've said...I will...I am...I make...I keep

Well....if given my choice...I think I would have to decline your kind offer to work for free...especially if all you can afford to pay me for a closing (no matter what the volume) is $90.00

Reply by The Notary National Signers on 8/20/08 10:22am
Msg #260797

Kevin

That is your choice. However, no one even asked you to work for us. CT is one of my busiest states and we am very well stocked with notaries that we are loyal to because they are loyal back.

Reply by Kevin/Ct on 8/20/08 10:23am
Msg #260798

Re: Kevin

Sounds good , Bob....keep up the good work

Reply by WDMD on 8/20/08 10:25am
Msg #260799

Re: Kevin

"CT is one of my busiest states and we am very well stocked with notaries that we are loyal to because they are loyal back."

After reading your many posts in this and other threads anyone working with you had better be ready to be thrown out at any minute with your attitude of how disposable your notaries are.

Reply by Linda_H/FL on 8/20/08 10:29am
Msg #260800

Re: Kevin

" notaries that we are loyal to because they are loyal back"

Translation: They'll work for lower fees and will work for free upon request.

Reply by Kevin/Ct on 8/20/08 4:34pm
Msg #260863

Re: Kevin

Just read a great blog over on Source of Title. It seems that a well known title company tried to pressure one of the abstractors to reduce his fee for a title search to $25.00. When he started to talk about loyalty with them...he was told..."We can not afford to be loyal." Guess that pretty much sums up the attitutde of the industry in general.

Reply by BrendaTx on 8/20/08 10:37am
Msg #260804

Who else but Bob could find a way to be rude to Kevin?

Rude to me is one thing...

But Kevin? Really?

Who on this board has ever known of Kevin to be anything except a helpful attorney to us all...smart, helpful, go the extra mile and our good friend and neighbor?

If nothing else tells you about Bob...this speaks volumes.

Reply by The Notary National Signers on 8/20/08 11:50am
Msg #260829

Didn't mean to come off rude. Sorry Kevin. n/m