Posted by Shirley Wright on 12/21/08 8:06am
Msg #272542

Genuine Title LLC

Well somehow ironically I received a phone this morning Kosty. He told me my invoice would be paid by the end of this month. I asked him why nobody from his company would return my calls or answer my emails. He said he found it odd that he never received my calls. I told him I have a log with all of my attempts to contact him and Genuine Title LLC. I'll keep you posted on when I receive payment. I really don't appreciate what I need to do to get paid for services rendered or even just the consideration of a return phone call or email. Something needs to be done about this. I am finding myself stooping to this level every other assignment that I take lately. Any suggestions??

Reply by Leon_CO on 12/21/08 8:21am
Msg #272544

Try this

This is to not just you, but to anyone who is having trouble with this company -- and any other company.

There is a way to get a response from them (even if "I didn't get your call.". And there is a way to get paid. I did.

But you can't be passive about it. Don't send an email saying, 'I haven't been paid.' Companies get many emails like that each day. And they probably ignore them, because they already KNOW you haven't been paid.

You have to be more specific and ask, 'When will I be paid?' (see below for more about what to put in this email)

This is what got me a response. Then I had something in writing, and something to hold them to. I also mentioned in the email how far past due the account was, and that it was at the point when I begin taking legal action. When more than a week passed, I began the proceedings to turn the account over to a collection agency. But I sent a warning email ('a shot over the bow') letting them know that the matters had come to that point. I received an apologetic response and was told that they are backlogged. I told them, it didn't matter. If I don't receive payment by 00/00/0000, I will begin proceedings to turn the account over to a collection agency. I had a check in the mail on that date. On that day I had my finger on the 'button' and was ready to begin the process if the check hadn't arrived.

I don't know if this will be effective in all cases. But it worked for me. All I can say is that, you can't be passive. And don't just send idle threats that don't really mean anything. Tell them what you are going to do, and be prepared to do it. Have all of your materials in order and your game plan in place so that, when 'D-Day' comes, you're ready to start the ball rolling. And once you start, don't back down. You are in a battle. And you will lose if you are weak.

Also, email is the least effective means for getting someone's attention, if all you do is say, 'I haven't been paid.' Send the email as 'urgent' and put something specific in the subject line to let them know that the roof is about to collapse on them. That's how I got a response.

Good luck.

Reply by CopperheadVA on 12/21/08 8:37am
Msg #272545

Re: Try this

That's great advice. Also do a search for message # 270872 which has additional effective collection techniques. I agree with Leon that most people are too passive about collecting on past due invoices and don't follow through with the things they need to do in order to collect. I've collected every single penny owed to me.

Reply by Shirley Wright on 12/21/08 8:48am
Msg #272546

Re: Try this

Thank you for your feedback and advise. I will try your technique with the next non payor. I cetainly did reinforce my 30 day pay invoice reqirements with interest accruing monthly on overdue balances. I even faxed the VP, company's attorney and Kosty the confirmation commitment letter along with my invoice and demanding payment due . I also mentioned that I would be posting their inconsideration regarding not answering my phone calls or emails in notary forums to alert other notaries of my bad experience with Genuine Title. Everyone is having money woes these days but if you know you can't pay notaries then don't have us utilizing our working capital, vehicles and supplies to put money in their pockets. Evidentally they are still in business because their phones are still working!!