Posted by Cyd Hastings on 12/15/08 9:02am
Msg #271945
Not Paid
Has anyone done any recent signings with The Closing Group, Louisville, Ky 40207?
I performed a signing (e-docs) on 9//2/4/08 and still have not been paid. I have called numberous times and just keep getting the run around. They are back logged. I get the feeling that they are in trouble.
I called the title company and they informed me that they paid The Closing Group some time ago.
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Reply by CopperheadVA on 12/15/08 12:30pm
Msg #271967
Yes, I just received payment last week via priority express mail. I would be happy to share with you what seems to be an effective collection technique when collecting from any SS who is ignoring you: When I accepted the job, I took Kevin/CT's advise and had them tell me in writing when they would pay me (30 - 45 days). When that came and went I e-mailed them to inquire as to the status of my payment as it was past due. First e-mail was ignored. Second e-mail was replied to that they would send it on XX date. That came and went with no payment received.
So I took it to the next level and called the TC on the deal to confirm that the file # had closed, asked when The Closing Group had been paid, let TC know that here it was over 60 days later and I the notary had still not been paid by their subcontractor, and asked for their assistance in securing payment from The Closing Group. I asked TC if they were still using The Closing Group for their SS, and the gal said yes. She also said I was the first notary that had contacted her about non-payment.
I also called the broker and let him know the situation. His borrowers were charged $350 on the HUD for "Notary Fees" and he was concerned to hear that the notary had not been paid. He did call the TC on my behalf, and he also suggested that I ask the TC for a copy of the canceled check they sent to The Closing Group.
Two days later I had not heard anything from The Closing Group, so I e-mailed the TC. I recapped all the particulars (TC File #, Lender and Loan #, Broker Name, Closing Date, Funding Date, Date The Closing Group was paid. I began by thanking the TC for taking the time to speak with me on XX date and proceeded to recap our phone conversation. I then mentioned that I had spoken to the broker and he suggested that I request a copy of the canceled check paid to The Closing Group to assist me in my collection efforts, and would TC be so kind as to facilitate that for me?
I sent the e-mail and cc'd both Trevor and Beth at The Closing Group and I must say it had the desired effect. Trevor sent me an angry e-mail with 30 minutes and I had my payment the following week. Had the payment not arrived I would have ratchet it up a notch with another e-mail to the Trevor and a cc to the TC - I looked up the owner of the TC on-line at the KY Sec of State's website and I found an e-mail for him on the internet and was planning to copy him on it as well as the processor. Thankfully, I did not have to resort to that.
Contacting the TC and letting the SS know you have done so is a very effective collection technique. They get mad and tell you to never contact their client again, but who cares?
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