Posted by Donna LaBelle on 12/26/08 1:04pm
Msg #272836

this is ridiculous

Got a call on Wed for a signing, got the confirmation and it said to fax back all docs ALL DOCS!!!!!!! AND TAKE 6 PICTURES Nobody mentioned that when they called. i have wasted 3 hours trying to fax back got some to go through but now all I get is a fast busy signal after it rings several times. What a wasteoppf time energy and paper.

Reply by LKT/CA on 12/26/08 1:20pm
Msg #272838

I'm wondering if this a "catch 22" sort of thing. Companies call an experienced notary and won't meet their fee, so they keep searching until they find a cheaper notary - the docs are missing initials, signatures, and proper notarizations. Now the entity makes a blanket rule that all docs get faxed back. Now everybody gets babysat and hand-held.

Reply by NVnotary on 12/26/08 1:34pm
Msg #272839

I have hired notaries that have over 5000 signings and still missed stuff. I think we are all human.

Reply by davidK/CA on 12/26/08 1:55pm
Msg #272842

Yes, everyone is capable of making a mistake, but that does not justify faxing back the entire loan package. IMHO, the critical documents (Note, DOT or Mortgage, the RTC and TIL) should be sufficient.

Reply by Calnotary on 12/26/08 2:28pm
Msg #272843

I don't have a problem faxing/scanning a 200 page loan package. The problem will arise if I don't get compensated enough! I do not do faxback for free, if they request additional job after the fact(after hiring), I have to get additional $$ too. I have done it a few times and I get paid for doing it.

Reply by Linda_H/FL on 12/26/08 3:52pm
Msg #272845

Sounds like LindaB's post from Christmas Eve...

same scenario - 150 page faxback (entire package) and 6 photos...

Reply by Donna LaBelle on 12/26/08 4:09pm
Msg #272846

Re: Sounds like LindaB's post from Christmas Eve...

yep same company but the big problem is that I have been trying to fax back all day and it won't go through.

Reply by OR on 12/26/08 4:22pm
Msg #272848

Re: I would

I will scan the docs and send them via email to the person who is going to review them if the line is busy. Then I call and let them know where they are. Thus no worries about that darn busy signal. So many of these companys are use efax's these days and efaxes always end up becoming emails anyway. It is the only way to get the job done.

Reply by CaliNotary on 12/26/08 4:29pm
Msg #272849

Re: I would

I would call the company and tell them that you've tried over and over to fax the docs and it isn't working, so you're just going to drop them in Fed Ex. If they don't provide you with a fax number that can handle their (ridiculous) requirement, don't kill yourself trying to get it to work.

And I hope you called them back and adjusted your fee accordingly when you discovered the faxbacks.

Reply by Teddog/CO on 12/27/08 10:07am
Msg #272871

Have to agree with you on this one CaliNotary. n/m

Reply by Michael/NC on 12/27/08 9:14am
Msg #272868

You are right ,it is Ridiculous. I tell the requesting company upfront that I will not fax back the entire package. If they insist, I tell them to find someone else. It is too frustrating to get 20 pages faxed and then lose the connection over and over again. My time doing nothing is better spent than meeting ridiculous fax back requests from questionable companies.

Reply by sue_pa on 12/27/08 9:52am
Msg #272869

Just curious ... do you have a broad client base? I am always amazed at the mind set on this board ... setting restrictions on the ones supplying the work ... and then (not specifically you Michael) complaining there is no work.

I think a lot of things I see are ridiculous but it's not my concern the way another piece of the puzzle conducts their business ... I get my portion completed, completed correctly per the client's specifications. I also have the proper equipment to complete the requested tasks and I also charge a fee high enough, EVERY TIME, that all requested tasks are compensated for and I do not need to go back and ask for additional money for every piece of the order (such as larger than normal packages, fax backs, splitting, etc).

As for the original poster, if you spent 3 hours attempting to fax back, you're crazy. If it's their machine then you let them know it can't be accomlished. If it's your machine ...

Reply by Maureen_nh on 12/27/08 5:00pm
Msg #272901

I think "we" caught onto the e-fax before some of the companies and then someone offered them the ability to receive huge pkgs and they said Whooee, let's get our moneys worth

Reply by Michael/NC on 12/27/08 5:29pm
Msg #272904

Sue wrote "Just curious ... do you have a broad client base? I am always amazed at the mind set on this board ... setting restrictions on the ones supplying the work ... and then (not specifically you Michael) complaining there is no work"

As I said, I tell them up front that if they want a ridiculous amount of fax backs, find someone else to do it. I am not setting restrictions on them--just abiding by what I consider a reasonable job request. When I accept a job, I do the complete job as specified. I have never called back for a higher fee. My client base is not broad in anyone's definition but the clients I do work for do not have ridiculous requests and do not hold your hand.

Reply by Susan Fischer on 12/27/08 12:56pm
Msg #272880

I had this vision: There, on a table against a wall,

along with various printers, mailing supplies, shredder over the bin, stacks of reamed letter and legal, scanners, tape, staplers, pens, someone's forgotten cup of coffee, stamps, two-hole punches, and all the rest of it, among all that is a fax macine or two.

Most faxes are about printer size. They hold a modicum of paper - most wouldn't hold 150 pages at a whack - but say they did. Say, just for the sake of argument, the receiving office's fax had a huge paper capacity. Unlimited.

The 'catcher' flaps on fax machines, as a rule, do not extend out far enough to hold a heavy volume of incoming sheets. Some pages, for reasons mysterious, whiz right out and off the catching flap. Some, plop out in place.

My vision was of the first person in the office the following day after a busy EOM. (S)he gets the coffee going in the break room, and sets out the 'check the faxes.' Let's say there were eight closings the afternoon prior. Eight notaries faxed back their entire packages last night.

If the packages averaged a conservative 125 pages, there would be 1000 pieces of paper received. Is there anyone, anybody at all out there, who honestly believes each package would be complete, in the order received, in a single stack, waiting to be separated into the eight loans, and delivered to their appropriate person's 'IN' box?

In my mind's eye, I pictured 1000 sheets all over the bloomin' floor.

Or, in the alternative, 1000 sheets all in a big garbage bin, ready for the shredder, because there was never any intention of doing anything with the fax backs - because it's a ploy to try to insure mistake-proof signings.

Just musing on a Saturday morning, waiting for the Oregonian to show up.

Reply by sue_pa on 12/27/08 1:58pm
Msg #272884

Re: I had this vision: There, on a table against a wall,

most of these companies don't have 'real' fax machines for receiving, as none of us should any longer. Everything comes in through the computer.

Reply by Susan Fischer on 12/27/08 3:17pm
Msg #272894

Hence a 'vision.' Like "...visions of sugar-plums danced..."

There aren't any of those either.

Reply by Pat/IL on 12/27/08 4:44pm
Msg #272899

Lotsa People Still Fax

My company still uses four fax machines, each with a one-ream capacity. And we are a smaller, regional title company that does not receive fax backs from notaries and does most communication via email. You'd be surprised at how much the fax machines are still used.

I can't remember if the original poster specified whether it was the first time the company had used the notary, or whether the loan was to be funded immediately after closing. If either was the case, maybe the requirement is only an occasional one.

Reply by Linda_H/FL on 12/27/08 5:01pm
Msg #272902

Pat, it appears to be company policy

"I can't remember if the original poster specified whether it was the first time the company had used the notary, or whether the loan was to be funded immediately after closing. If either was the case, maybe the requirement is only an occasional one."

Lindab posted the same thing Christmas Eve - it's the same company....it would appear to me it's that company's policy to get the whole package faxed back...

I'd wager no one was in the office for the long weekend and the fax memory was full - hopefully she heeded the posts and just dropped the package.