Posted by Rachel/ORWA on 1/18/08 3:53pm
Msg #231314

OT: Outlook help needed

Outlook is not allowing me to send/reply with a file.tif attached. I created the file with HP software (scanned documents in). It has allowed it before. I also sent a test email to myself (no attachment), and it went through. Any ideas? TIA!

Reply by MichiganAl on 1/18/08 4:28pm
Msg #231336

Is it not going through at all, or is it bouncing back as undeliverable? If it's not going, sometimes it's because the file size is too big. You might have to bring down the resolution. If it's bouncing back, it's not usually Outlook causing the problem. It's usually your e-mail service provider blocking it thinking it might be spam or a virus. I'd contact your e-mail service provider/domain hosting company.

Just my best guess.

Reply by Rachel/ORWA on 1/18/08 4:37pm
Msg #231338

It's not going at all. The file is 126 MB.

Reply by MichiganAl on 1/18/08 4:45pm
Msg #231340

Got an e-fax account or something similar? Fax it to yourself, then you can attach it as a .pdf file. Or convert it to a pdf here:

http://www.pdfonline.com/

Maybe it'll go thru as a pdf.

Reply by Rachel/ORWA on 1/18/08 5:32pm
Msg #231357

That's a great program to have; thanks! Unfortunately, it didn't resolve my issue. I've got two out-bound email sitting in the outbox, now (one without an attachment). It must be an Outlook issue, but I don't know how to fix it. Computers should come with IT personnel. Rrr.

Reply by MichiganAl on 1/18/08 5:36pm
Msg #231358

You've probably already tried this

But sometimes just closing Outlook and reopening it gets it to work. When it tries to send, on the bottom right of Outlook when it shows the status of the send, you can click on it for more info. It might give you a better idea of what's going on.

Reply by Rachel/ORWA on 1/18/08 5:56pm
Msg #231362

Re: You've probably already tried this

Yes, I even rebooted the computer.

I just went throught Microsoft's troubleshooting, and "pinged" my ISPs, all of which are in working order. I then sent some test emails. A couple went through, a couple didn't (different addresses). I am very perplexed.

Reply by Dennis Larson on 1/18/08 6:21pm
Msg #231371

Rachel, are your sure that the file is 126MB? If it is, that is huge!!! I mean really huge. Probably in the neighborhood of over 30 loan document sets that you'd get in pdf. Perhaps over 3000 pages. You might try zipping the file, although even at that, it'll likely be still to big to send. If it really is that big, your going to have to break it down into several smaller packages.
I don't think it's an Outlook problem. Most ISP's will time out or not accept it.

Dennis
btw..if your system can't zip it for you, search WinZip. They have a trial offer.

Reply by Rachel/ORWA on 1/18/08 6:37pm
Msg #231378

That's what it said; after I converted it to .pdf (thanks Al!), it was 7 MB. It was only about 14 pages I scanned in as "text" documents.

Oddly enough, they've all gone through, now, except one that has no attachment and is only 21 KB.

At times, when I hit "send/receive," it would say "preparing to send/receive" for 5 minutes or more. Perhaps this is because of what you mentioned: files too large?

Reply by Dennis D Broadbooks on 1/18/08 7:21pm
Msg #231382

128 MB is Huge...

...& would be the reason Outlook just sat there & stared at you. Depending on the speed of your upload connection that size of file could take a LONG time.

Reply by BrendaTx on 1/18/08 7:33pm
Msg #231385

Re: 128 MB is Huge...

Let's see, I scanned in 57 originals today. It was 2.1 MB. Like one of the Dennis' said, it would be about 3000 pages.

Of course, I have also used the HP scanning software and made HUGE files with a couple of pages.

Reply by Rachel/ORWA on 1/18/08 11:15pm
Msg #231405

Brenda, I was using HP scanning software; why does it make

the file so huge? I specified draft text quality. The software came with my scanner/printer; I don't know if other software would work with it. Do you know of a better way?

Reply by BrendaTx on 1/19/08 4:31am
Msg #231412

Re: Brenda, I was using HP scanning software; why does it make

Rachel, I have always had the same problem. I think what we've used there is more attune to the home user who is looking for picture quality.

The scanner I use at the office is set up to make it so that the files aren't as large. Push the button is all I have to do there.

I'm sure PAW or Andy would know better how to handle the HP Scanning software. Sorry.

Reply by Rachel/ORWA on 1/18/08 11:13pm
Msg #231404

Re: 128 MB is Huge...

I have high speed wireless, but it never went through. The one where I converted it to pdf did, although it was 7 MB. Hope it didn't shock the receiver!

Reply by Dennis D Broadbooks on 1/19/08 8:20am
Msg #231417

7 MB is Still a Large File...

...to send via e-mail. Some ISP's might have a problem handling that size & Outlook will still take some time to send it.

Reply by BrendaTx on 1/18/08 7:31pm
Msg #231384

Next time you need to send a large file try this

http://www.gigasize.com/

Send up to 300 MB free. Upload it via ftp, that way your email won't be on the fritz.

Reply by Dennis Larson on 1/18/08 8:00pm
Msg #231387

Re: Next time you need to send a large file try this

Yep Brenda, I recall several years ago I was trying to get Sprint to increase the size of my mailbox to more than 10MB, and they would not do it. Seems they had a contract with Earthlink, and even though Earthlink mailboxes were max'ed out at 100MB, there seemed to be no way around that contract to get more than 10MB.
Well anyhow, this Sprint rep told me that large files were never meant to be sent via email. They were supposed to be sent via ftp. Email attachments just evolved cause they were simple and easier for the sender. Well, here I was trying to receive several loan packages a day at 4 or 5MB's each. Doesn't take long to fill up a 10MB mailbox, to where the emails start bouncing.
Finally had to get my own domain to get an unlimited mailbox size. But she was right, large file transmissions should have evolved via ftp. I just couldn't picture myself as the Don Quixote of the NSA's trying to get the (loan) industry to change their thinking. LOL

Reply by Rachel/ORWA on 1/18/08 11:15pm
Msg #231406

Thanks! n/m

Reply by Frenchie/TN on 1/19/08 12:16pm
Msg #231434

Re: Thanks!

I am reading this a day late but may be I can still help.I am not a computer expert by any means but have you checked if there is a choice of resolution when scanning your files? 200 DPI is ample resolution for docs as far as I know and if your scanning device is set for pictures it's more likely a lot higher res and that makes a much bigger file.