Posted by CJ/Alaska on 3/1/08 4:02pm
Msg #237777

He wouldnt Sign - Part 2

The gentleman refused to sign on Feb 25th.. it was a RTC deal - for some reason its 'Difficult' to get the wife & husband together at the same time.. I dont ask!
Anyways, I tried to call my signing agency at the table - got voicemail. Tried to call the Title company - using the "After Hours" number they gave me.. - Got voicemail..
The Borrower called his lender - got Voicemail..
When I got home, I composed an email to the signing company - to this day, I have not gotten ANY response or calls from ANYONE on this deal. Until today. The Borrower just called me and said he now wants the deal. AS IS. He wants to use those docs from Feb 25th.
Ive called the signing company and the Title Company - getting voicemails again..
My thoughts are the docs are too old to use - and no one that Pays me has contacted me to tell me we are a Go.. Any thoughts ???

Reply by Dennis_IN on 3/1/08 4:14pm
Msg #237779

Re: He wouldn't Sign - Part 2

Tell him to contact his loan officer. He can't close now using the old docs. Then the question is...Do you want to close this deal again? if so ask for him to request you.

Reply by Roger_OH on 3/1/08 4:19pm
Msg #237781

Re: He wouldn't Sign - Part 2

Once he cancelled the first time, he needs to contact his LO to see if the deal is still viable and to issue new docs, or at least a new RTC if not date-sensitive.

You should have been able to reach the TC sometime during the course of the week. Keep trying them and your SS until you reach a human to ensure you are paid for the previous trip
and to reschedule the next one.

Reply by CJ/Alaska on 3/1/08 4:26pm
Msg #237782

Re: He wouldn't Sign - Part 2

I have called and e-mailed and now called again.. Most of these Services ARE at work on Saturdays; I know because I have gotten plenty of calls on Saturdays..
I guess I'm not feeling particularly Warm n Fuzzy about helping any of these people because I shouldnt have to Hunt them down - I have no interest in the deal.. Other than to get paid for my work and time.. and if I have to call 5 times - thats work too!
I think the man is just now looking at the fact that he has to actually make his March house pmt and he doesnt want to do that, so he changed his mind and now wants the deal..

Reply by Lee/AR on 3/1/08 4:44pm
Msg #237784

Re: He wouldn't Sign - Part 2

Not your problem, fault or concern. You've already done what needed doing. Now just drop it.

Reply by CJ/Alaska on 3/1/08 5:10pm
Msg #237787

Re: He wouldn't Sign - Part 2

I was responding to Roger - Thanks.

Reply by Glenn Strickler on 3/1/08 5:11pm
Msg #237788

You have gone above and beyond what would be expected of you to do. Once the BO refused to sign on the 25th, you were done except for notifying the company that hired you. The ball is their court now. Hopefully you will get a travel fee to at least cover some of your expenses

Reply by ZeeCA on 3/1/08 8:05pm
Msg #237795

BO has to call and set it up... regardless if you have the docs... you cannot make that decision w/o UPL...... I would not even be involved at this point other than the phone call to update...

jmo...........

Reply by Linda Juenger on 3/1/08 9:16pm
Msg #237799

My thought is that you shouldn't even have the doc's

anymore. I would have shredded them long before now.

Reply by CaliNotary on 3/1/08 10:46pm
Msg #237800

You'd shred docs if the borrower refused to sign?

It's been 5 days, don't you think that's a little premature?

Reply by JanetK_CA on 3/2/08 3:48am
Msg #237808

Re: You'd shred docs if the borrower refused to sign?

I agree. I've had this happen many times, sometimes after a week or more has gone by, although most of the time the docs do end up in the shredder anyway.

I'd refer the borrower back through proper channels, but once I've invested time in a potential signing, phone calls, etc., why not be a little bit flexible and see if you can end up with a completed signing out of it? Stuff Happens. The more adaptable and flexible we can be, the more valuable we are to our clients.

Reply by CJ on 3/2/08 10:44am
Msg #237816

I agree with being flexible.

I thought it was strange that you don't ask why the husband and wife can't get together at the same time. Borrowers don't understand your job, and I find they often second-guess me, incorrectly, as in, "We will be home late, too late to sign, 7:00 pm". Sometimes they even won't be home until 10:00 at night, but when I was busy, that was perfect, so I could get everyone else done first.

Yesterday I was sceduled for someone at 5:00, but when I called, their mom had passed away THAT day, and Saturday was going to be the funeral. So I told them I would call them the minute I got the docs, and come over first thing in the morning. My second signing, the docs were being delivered by "OnTrac", which I had never heard of. (I know now that is Cal Overnight). I said to the lady, "I have no idea when your docs will arrive, or even if they will arrive at all, so what are you doing today?" She was grocery shopping for a BBQ, and wanted to do that first. I told her, "Okay, you go to the store, take your time, and call me when you get back. I will call you when I get the docs, and then we can work it out." She called me when I was still at the first signing, my docs arrived, and so I was able to go to her next.

The point is, by finding out what people are doing and why they can't see me, I can be more flexible to accomodate them. Then I ask them to "put in a good word for me", and I get more calls.

Perhaps your guy can't get off work, but maybe you and his wife could meet him at work instead of at the house. I had a guy cancel because they had a family emergency and had to go to the hospital. I suggested I meet them at the hospital, and we signed in the waiting area. They were stuck there anyway. One time the email docs were late, and I suggested we sign later, and he said he had to MC at a banquet that night, so he could not make it AT ALL. I said, "What time will you be home?" He said 11:30 pm. I camped in front of his house and took a nap, and he signed when they got back.

Reply by Linda Juenger on 3/2/08 8:06pm
Msg #237837

Re: I agree with being flexible.

CJ. One time I arrived at borrowers home to find a note to me on the front door asking if I could come to the emergency room at the hospital to sign. I called his cell and I went there (only a couple miles). We signed in the waiting room. Got lots of strange looks like I was selling something. I didn't mind at all.

Reply by HudsonBayCA on 3/2/08 3:40pm
Msg #237831

Re: You'd shred docs if the borrower refused to sign? but

First, I let the company know the borrower refuses to sign, by e-mail, fax, or telephone. If I hear from the company telling me to shred them, I do. If not, I send them back with a note stating borrower refuses to sign. I do not hold onto dox that have not been signed for any length of time. 5 days???? Way too long.

Reply by CF on 3/2/08 7:10pm
Msg #237835

I have had BO call me after a "botched" deal.....

I refer them back to their LO. I have had some BO's call many times....and I just STOP taking their calls. You have done your part.....you have no authority to decide if they can still sign- let alone use the same docs. There could be a variety of reasons that the deal on the docs you have does not even exist anymore.....so I would refer to LO and stop wasting my time trying to set up another signing. Just my 2 cents.

Reply by Ndwa on 3/3/08 4:10am
Msg #237853

What kind of a TC

That don't have a live person answering their phone for a week.

Reply by CaliNotary on 3/3/08 11:01am
Msg #237881

Re: You'd shred docs if the borrower refused to sign? but

"I do not hold onto dox that have not been signed for any length of time. 5 days???? Way too long."

I don't see the problem with holding docs for 5 days. Or 10 days. Or a month. If we're trustworthy enough to get docs in the first place, we're trustworthy enough to hold onto them.

If I have a no sign I ask what I should do with the docs. If they tell me to hold onto them I have a little pile where I keep these things. And then I kind of forget about it, figuring they'll call me to reschedule if needed. Then every month or two I shred whatever is in the pile, but I always make sure it's at least a month old before I shred it.

Reply by Linda_H/FL on 3/3/08 11:09am
Msg #237882

My .02 FWIW

My personal practice - if TC/Lender doesn't want docs back I shred ASAP...maybe not immediately but as soon as I get to it...chances are the docs are going to need to be redrawn anyway and, if not, if told I can use the old ones, I can reprint as they're on my computer until I'm paid (if a no-sign I've already negotiated a print fee and trip fee anyway for that first package)..

Again, my personal practice...have only had a handful of no-signs so, so far, hasn't been a problem for anyone involved...JMHO

Reply by MistarellaFL on 3/3/08 12:16pm
Msg #237892

Re: My .02 FWIW

I always ASK how the TC wants me to handle docs before I do anything. Rarely they ask me to send them, sometimes they just want me to hold onto them until further notice.
Another situational rarity was that I held onto a particular set of signed docs for about 2 weeks.
Lo and behold, the brw could not get a better deal, as she anticipated, and wanted this deal, although the rate lock had expired. The lender decided they would honor these earlier signed docs.
ALWAYS ASK the hiring party how to handle the docs, signed or unsigned.