Posted by PaulK on 5/25/08 8:18pm
Msg #248756

FASS VENDOR RELATIONS

Does anyone have a contact number for FASS vendor relations? TIA

Reply by 101livescan on 5/25/08 9:04pm
Msg #248759

Did you just receive a "form letter" from them...I did too. Their number is at the very bottom of their email...I wonder if it was a computer glitch...after all, it's a holiday and who would be working? send me your email address and I'll forward what I got from them. [e-mail address].

Reply by NC_Notary on 5/25/08 9:16pm
Msg #248760

Did you also get an email about White Glove Status? I just emailed them back because they said they removed me and I am puzzled why. I have no quality issues in the past 90 days.

(I have been told in the past their system emails on a weekly basis if status changes.)

Reply by Lee/AR on 5/25/08 9:18pm
Msg #248761

White Glove is their euphemism for

works for nearly nothing.

Reply by NCLisa on 5/25/08 9:31pm
Msg #248762

You are only "White Glove" if you accept their low fees.

If you ask for a higher fee, they remove you.

Reply by BrendaTx on 5/25/08 10:03pm
Msg #248765

That's one membership I've never had.

I've done several for them in a pinch but only if they allowed me to work for the title officers and not for FASS. Those crazy calls from India drive me nuts.

Reply by 101livescan on 5/25/08 10:03pm
Msg #248766

I think it is a mistake. I had two closings this week for them, one bailed, but other one was great. Let me know what you hear...crazy darned computers and their automail....

Reply by Gizmo on 5/26/08 7:45am
Msg #248774

They lie. They took me off their white glove status for an issue that happened over 2 years ago with a new notary I had working for me at the time (not my issues). Supposedly the lender will not back down and reinstate notaries with old quality issues, no matter how old. That is what I was told by the manager, even though I do many closings with this lender for other title companies. That 90 day stuff is crap.

Reply by 101livescan on 5/26/08 9:08am
Msg #248776

In my case, I've had no issues that I'm aware of. I did attend a signing on Saturday and when I arrived the borrower had no idea why I was there because the documents Ditech sent to him for review prior to my appointment to sign were not even for the correct property...They made a loan on a property he had already refinanced. Ditech nor First American called me to tell me not to attend, the borrower spoke to Ditech the day before and canceled the appointment. ALWAYS THE LAST TO KNOW, RIGHT?