Posted by CJ/Alaska on 10/8/08 12:49pm
Msg #266631

Another Late entry..

I got the call on Monday and the fee was high enough that I didnt have to laugh - so I took it ... Signing at 11am Wednesday.. and the BO is like a block and a half away from my house. Nice! So why am I here 1 hr and 13 min before my closing?? Still no docs.
The SS tells you all these conditions, you Must do this n that, Or you might not get Paid.. Ive emailed him twice this morning about not having docs.. No replies.. They stress on the Order that they want everything to go On Time... Id love to help 'em out but I cant write the Docs myself!

Reply by davidK/CA on 10/8/08 1:02pm
Msg #266632

And they want to push e-docs on the NSA

because it will make things "simple and easy". If we can't get regular docs on time why do the TCs and Lenders thing converting PART of the paperwork to e-docs will make it any faster or easier for the NSA (and thus reduce our fees along the way)? Oh wait, that is the goal isn't it - reduce our fees, not their revenues?

It should be a rule, if the docs aren't REALLY, REALLY ready to be emailed right at that moment then there should be no communication of an offer to the NSA. At least then the NSA can make an appointment knowing that the agreed signing time can be realistic.

Reply by CJ/Alaska on 10/8/08 1:05pm
Msg #266633

Exactly! Where do they get these TIMES??

..had one a few months back which fell apart two different times because the SS would call me and schedule me for like, Thurs evening @ 6pm.. I call the borrower and the wife is like, Why on Earth do you think we want to do it Then? My husband has to be at work @ 6pm!"

Reply by Luana Lonergan on 10/8/08 1:09pm
Msg #266634

Re: And they want to push e-docs on the NSA

Late docs have always been a big bone of contention with the NSA's. I firmly believe that the notary should set up the app't with the bo after receiving the docs. A truly reliable notary would do this and on the specified date. Remember, it is the lender who is the reason for the late docs.
I did a re-fi on Monday night. Late docs and all the info on the docs incorrect. However, because the TC does the search, only they have the correct name and place where the property is located.
I make sure the correct address and name are on the hud and no longer bother correcting the other docs. Unless the property is in Charlottesville, Va. and the State and County on the notarization is Endocino County, California.

Reply by CJ/Alaska on 10/8/08 1:17pm
Msg #266636

Re: And they want to push e-docs on the NSA

I would prefer to wait to call the borrower until after I have Docs in hand BUT-
seems I keep getting the Instructions that threaten to 'cut my fee' if I dont call
the borrower right away and confirm (like, within an hour of getting the email..)
These SS's want their thumb on Everything, total control, until the Notary needs
help - then you cant seem to get a hold of them.. Most SS's - in my experience -
Are not very professional.

PLUS - if I dont call until I get the Docs, then its like within an hour of the supposed
closing, and then the borrower thinks its not happening and they make other plans
for that time..

Reply by davidK/CA on 10/8/08 1:27pm
Msg #266637

Timing of documents may always be a problem

which is why I just don't get e-signings as a solution to anything except a boost to TC and Lender revenues.

If ALL of the documents were on the computer and it was legal to hand the borrower a CD and no paper documents except the RTC and TIL then it would be an improvement, but to still have to print 80% of the total pages and send back hand-signed documents to the TC makes e-signings a bad joke.

JMHO

Reply by CJ/Alaska on 10/8/08 1:46pm
Msg #266642

Re: Timing of documents may always be a problem

You would think that with the big Mortgage Meltdown, No one is Lending! Then why is it so difficult to get documents on time? You would think these people are sitting at their desks, Just waiting for the next deal.. !

Reply by davidK/CA on 10/8/08 3:07pm
Msg #266661

TC employment numbers have to be down

I think part of the problem is that TCs have gone from hiring lower paid employees, which generally means lesser quality work, to now just laying off higher-paid experienced employees to save costs, which then means the new lower-paid employees have proportionally more work to do.

Thus documents take longer to produce, need more time to be reviewed by the few senior employees still around, and then the NSA has to wait and wait in spite of the promises to send the docs "right away". Naturally these problems do not mean the Borrowers pays any less in fees than they did when things at the TCs were more efficient.

Reply by notaryinmo on 10/8/08 1:54pm
Msg #266645

Re: And they want to push e-docs on the NSA

When I call the borrowers after the SS calls me, I ALWAYS let the borrowers know that as soon as I get the docs, I'll be on time for the appointment. If the docs are late, I call the tc to let them know that their client has already been called and the appointment has been confirmed. Seems to work for me.

Reply by CJ/Alaska on 10/8/08 1:56pm
Msg #266646

Re: And they want to push e-docs on the NSA

..and Dream House Mortgage requires (6) executed RTC on each borrower at the table..
What?? This is news to me ...

Reply by mobitary on 10/8/08 2:15pm
Msg #266650

Re: And they want to push e-docs on the NSA

I stopped doing E-docs 2 years ago, this is a convenience only to the SS, Title, Escrow companies, is just a waste of time and resources and frankly does not make business sense to me, the biz has slow down quite a bit, they can easily ship the docs directly to the Borrowers, which are the only ones I take, I think all SA s should stop offering this service, the problem is many Notaries out there do not know the cost of doing business.

Reply by CJ/Alaska on 10/8/08 2:28pm
Msg #266654

Re: And they want to push e-docs on the NSA

I think we know the cost of doing business - it just seems No One is willing to pay it.

Reply by mobitary on 10/8/08 8:27pm
Msg #266683

Re: And they want to push e-docs on the NSA

Why would you originate a product that people are not willing to pay for?

Reply by sue_pa on 10/9/08 7:47am
Msg #266708

Re: And they want to push e-docs on the NSA

Please tell us, honestly, how many closings you complete a month and how many active clients you have. I'm guessing basically zero on both accounts if you refuse to take e-docs.

Why do you think all "SAs" should stop offering e-doc service? Many of us price ourselves properly and we do make money. Sounds like you are the one who doesn't know how to charge for the "cost of doing business".

Reply by mobitary on 10/9/08 12:00pm
Msg #266770

Re: And they want to push e-docs on the NSA

Sue I have plenty of work, and I think outside the box, I am not an SS, I do not take any signing from from SS companies because I think that business model is obsolete. I kind of expected a reply like yours, you think the way SS companies want you to think, no E-docs no business, right?, and I tell you thats what they want you to think. You ask me why you should stop been an extension of the assigners office(SS, title, etc) is because I know how much money they are saving by not paying their staff, supplies and in some cases they are even downsizing their workforce because of the great bargain, most of the mobile notaries are providing to them, I know is hard to do and believe me when I did it my business took a dive, But I started marketing extensively instead of waiting for the darn docs to arrive to my email. Sorry to bore you with my reply but you asked for a reason. by the way I do this full time and I've doing it since 1997

Reply by sue_pa on 10/9/08 7:40am
Msg #266706

Re: And they want to push e-docs on the NSA

Sounds like you're talking e-signing and the original posting was talking regular e-docs.

E-signings were not created to save the 'signing agent' time at the table or in preparation. I have NEVER seen the terms 'simple and easy' used when describing e-signings. We were NEVER part of the equation. They are for the lender's benefit.

Reply by MW/VA on 10/8/08 5:28pm
Msg #266676

Unfortunately, this has always been a problem. It is a different story now, as it is difficult to get loans funded--they are being rescheduled 2-3 times, and docs aren't coming through til the 11th hour. It is a time for more patience. I still work for a lot of companies that have it all together and get me docs well ahead of time. I've grateful for those, but still know enough to go with the flow in this market.