Posted by Kathryn on 8/8/09 10:02am
Msg #299265

hp3330

Does anyone know how to reset a printer? I have a hp3330... In the middle of printing it has stopped and it reads on the printer: PRINTING DOCUMENT
On my desktop it says: ERROR IN PRINTING

I have turned everything off and on... even left everything off all night. It comes right back on saying : PRINTING DOCUMENT.
Also if I try to print from the glass it says: DEVICE Busy...
Any suggestions? Thanks.!

Reply by Larry/IL on 8/8/09 10:31am
Msg #299269

G-Morn Kathryn,
You might try this HP consumer forum. Perhaps you can find an existing thread or start one for your issue.

Reply by Larry/IL on 8/8/09 10:32am
Msg #299270

Re: hp3330 FORUM LINK

forum link.....

http://h30434.www3.hp.com/psg/board?board.id=Install

Reply by Julie/IL on 8/8/09 10:35am
Msg #299271

Did you go to the printer section under the start tab

and cancel all documents from printing? I'm not sure if that is what you are talking about, but it could be worth a try.

Reply by Kathryn on 8/8/09 10:37am
Msg #299272

Re: Did you go to the printer section under the start tab

I have this listed in the forum but thank You! And yes, I went to the tab and cancelled all docs. It still says : Printing Document!
I even tried installing a new driver.
Thanks.

Reply by snoopdogMs on 8/8/09 10:42am
Msg #299274

Call 800-474-6836 ( HP support#)

You may get help if your printer is still under warranty. I called for an issue and was helped even though not in warranty. The technician tried to sell me the extended warranty but I declined and he offered the free support that one time.

Reply by JanetK_CA on 8/8/09 12:02pm
Msg #299293

Did you restart your pc, too?

Best to try it with printer turned off, then restart, and plug in again. Good luck!

Reply by Kathryn on 8/8/09 1:36pm
Msg #299314

THANK YOU PAUL!!!

Wow! I had tried EVERYTHING and I called Paul... He called me back and told me to unplug my cord to my computer, which I had already done! BUT this time he told me to take OUT my cartridge , unplug the cord, shut the cartridge door. Then put the cartridge back in!!!!

IT WORKED... Thanks Paul.... I bow to you kind sir.

Reply by BrendaTx on 8/8/09 6:44pm
Msg #299339

When I "met" PAW I quit subscribing to a high dollar

tech forum. Saved me a few $$$. He's tireless and very generous with his advice.

Reply by JanetK_CA on 8/8/09 9:23pm
Msg #299350

A big "Second" to that!!

There are probably too many of us to count who he has directly helped over the years in some way. And the indirect help we get here on a regular basis is priceless. Thank you, thank you, thank you, Paul! I'm sure we couldn't express it enough!

Reply by PAW on 8/8/09 9:30pm
Msg #299353

Does that mean I should start charging consulting fees?

Don't worry, I'm not about to do that again. Too many headaches.

Reply by Shoshana Roller on 8/8/09 10:38pm
Msg #299358

Re: THANK YOU PAUL!!!

I too have been a recipient of Paul's generous help!