Posted by davidK/CA on 2/20/09 11:13am
Msg #278200

CountryWide refi - 320 pages to print.

Not a complicated refi, just stupid repeating documents with no point and no signature required.

Why is it necessary to have 23 pages of lenders' escrow instructions to title that the BO will never read or sign?

Why is it necessary to have 14 pages of title company instructions to themselves that the borrower will never read or sign?

Why have four sets of ID documents (one acknowledgement affidavit, two jurats and one NSA ID form) all with the same basic ID information?

Why have the homeowners' insurance requirements spelled out on three different forms, all basically saying the same thing - "You have to have insurance"? And then two more forms talking about flood insurance which is not required and cannot be purchased anyway for the property.

And of course, no HUD or wiring instructions included but we had lots of extra RTC forms!

Of course the BO were wondering why I hadn't called at 10 AM to set up the appointment. Mrs. BO was angry that I wasn't calling like the BO said I would even though I didn't get the assignment until 4:45 PM. Heck, some of the title docs weren't even generated until after Noon. As usual, communication skills are lacking in the LO.

A document set of 160 pages (time two) is just killing trees for no purpose. The good news was that I got the e-docs far enough in advance to print this monster and that I was able to renegotiate my fee with the SS after I saw how big the package actually was.

Ya got to love this work!

Reply by PA_Notary_II on 2/20/09 11:21am
Msg #278202

Of the hundreds of CW transactions I have handled I have never, ever printed the 1st 23 pages of instructions intended for the TC. I have never had a complaint from anyone for having not printed them either.

Reply by Richard Ingram on 2/20/09 11:57am
Msg #278214

I never print the first 23 pages and instructions for the Borrower. However, the Countrywide pages and fax backs are growing all the time. It is amazing to me that most companies can do the same thing with 80-90 pages.

Reply by davidK/CA on 2/20/09 12:27pm
Msg #278219

Splitting up printing?

As I see it it is easier to print the extra pages in both sets of documents than to have to "babysit" a printer.

My point was that these extra pages are probably truly unnecessary for either set, yet for some reason the poor NSA is sent this crap and is expected to waste his time and money printing it out. Logic fails me as to why some lenders and title companies can (in the same state and with similar types of transactions) have such widely varying number of pages to complete a loan. Standardization? They obviously have never considered it.

Thank GOD there were no faxbacks required by the SS even though CountryWide apparently wants them as a matter of course (so that we can kill more trees).

Reply by jackpar on 2/20/09 11:58am
Msg #278215

I only print the 1st 23 pages for the lender package, eliminate it for the borrower to cut out some of the waste. Some title companies have advised not to print the lender instructions but unless specifically advised, I always print them for the lender.

Reply by Linda Juenger on 2/20/09 1:52pm
Msg #278247

David, I do babysit my printer for the very reason to save

23 pages of MY paper that I bought with MY money. It doesn't seem like a lot at the time, but it sure adds up. I always use the backside of used old paper to print my confirmations out etc. I also cut up old paper and use it for scratch paper on my desk. I try and save a tree whenever I can. Every cent counts.

Reply by Shoshana Roller on 2/20/09 1:55pm
Msg #278250

Do you shred that "scratch paper" if it has sensitive info?

Seems to me that would be the proper way to dispose of it.

Reply by Linda Juenger on 2/20/09 2:08pm
Msg #278252

I shred all sensitive docs with name, ss# etc, etc

But, there are lots of other docs in the pkg that can be recycled. Like the last 3 pages of the w-9 or the middle pages of a mortgage (I shred the 1st page and signature pages). Believe me, I am very careful and do shred more than I keep.

Reply by MW/VA on 2/20/09 3:14pm
Msg #278262

I'm glad to hear you renegotiated your fee. IMO the large packages are about "nervous" lenders, who want to make sure their a@# is covered. I also stopped printing those 23 pages of instructions the borrowers package, even though I don't see many CW these days.

Reply by Deborah Lewellen on 2/20/09 5:14pm
Msg #278273

Time to charge double print fees

that's what I did last week Friday. Docs came over, and when I saw it was over 200pgs. I called the SS and said, sorry no can do unless I get an additional $25 for double print fee.
Printing 400 pgs. is ridiculous, doubles, triples and quadruplicate docs. so unless and until
these companies "get it" charge them for it, you may lose a job from time to time, but we need to stick together with this stuff. They will take advantage every single time till you say enough is enough.

Reply by JanetK_CA on 2/22/09 6:47pm
Msg #278446

Don't forget the increased signing time

You also have extra time at the table to get through all those extra pages with the borrowers -- while trying to come up with a plausible excuse for there being so many duplications of the same basic information. Most people are pretty understanding, but I hate it when I've got someone with arthritis in their hands or an older person who just gets tired after a while. I just feel really bad for them -- but they're the ones who wanted the loan, I suppose.

Reply by JinCA on 2/20/09 5:52pm
Msg #278276

Warning to those who do not print closing instructions

I just printed a C.W. and 3 pages of those instructions had a stamped signature line for the borrower. This was the first time I have ever encountered this. Be Careful!

Reply by davidK/CA on 2/20/09 6:27pm
Msg #278280

Re: Warning to those who do not print closing instructions

Exactly my point. Being forced to page thru the entire file just in case there is something unusual like your example takes time and energy vs. just saying print two copies of the documents and going to do something else like actually eating dinner before going out to a signing (I learned that lesson a long time ago - the BO have had their dinner and you are starving!).

I'd rather spend an extra $2 on paper, toner and electricity than be tied to a printer picking out specific pages not to print. Besides, when you are actually doing the signing you can be in the position to catch those unusual requirements that you might have missed looking at the document on the screen in reduced size.

Reply by CopperheadVA on 2/20/09 6:34pm
Msg #278282

Re: Warning to those who do not print closing instructions

I did a foreclosure purchase this evening that was Countrywide docs. The 25 pages of instructions did not have anywhere for the borrower to sign. Sometimes the closing instructions have an example of how things are supposed to be worded, and then there is a signature line that just says "borrower" in the example. I've seen this *sample* borrower signature line in many closing instructions (however it was not in the CW instructions in my package from today). To the best of my knowledge, the borrower does not sign if the signature line is an example.

With that being said, some doc packages from various lenders do have a signature line with the borrower's actual name printed and they do expect signature there.

Reply by JinCA on 2/20/09 6:51pm
Msg #278283

Re: Warning to those who do not print closing instructions

These signature lines were the ones that are made with a stamp, and says "Read and Approved" with two lines under it. They are not part of the original page, and these were e-docs.