Posted by Allan Dessner on 7/10/09 5:16pm
Msg #295359
Cancellation within 2 hours of closing
I just had a closing cancel 2 hours before the closing. Because I try to be professional as possible I always honor a commitment if I have a confirmation by email. I'll hold open the block for 5 hours. If I don't get confirmation then the next call for that block, which send a confirmation gets the time slot. However, in a cancellation, I'd like to bill the title company a fee equal to a trip fee of $50 for an aborted closing. Any ideas on this????
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Reply by Glenn Strickler on 7/10/09 5:34pm
Msg #295361
Did you have the docs before you scheduled
the appointment? Once and a while, the appointment does get canceled after you get the docs, but 95% of the time, you don't have them. You are killing yourself by setting back a 5 hour block.
I don't hold aside any time or schedule the appointment time until I get the docs just to avoid such problems.
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Reply by John Schenk on 7/10/09 11:19pm
Msg #295408
If they book ME for a DOUBLE BOOKED CLOSING, I am going to hound them to pay me at least 50% of my fee until I sue them, or write it off. The problem is that a good company doesn't double-book a closing, if they booked a good notary to close it. A double-booking occurs, IMO, when they've already had a closing, if not more, go bad and they want to make sure that the next scheduling DOES go as planned. I have that issue with a company right now. I'd had a medical procedure on Friday and didn't feel like doing a closing on Saturday, but I went ahead and scheduled it after they called me over and over and over again. However, Title booked someone else for the same time. I got there on time, and another notary had just sat down at the table to do the signing. Wasn't mad at him, but I'm pizzed at the company for scheduling me and not paying me. This one had already been closed before and the notary screwed up. This was round trip #2. I wasn't upset with the borrowers at all, nor the notary, and I shook his hand, thanked them, and went back home and went to bed, but they still owe me my 1/2 fee, as I printed it out, went to the closing on time, and it didn't close, or at least with me.
The SS is probably the one that booked the notary that screwed this up in the first place. The TC and Lender wanted this closed, and they booked another notary, at the same time the SS was booking me. As far as I'm concerned, the SS should pay me a 1/2 fee as they booked an incompetent notary to start out with, and the docs had to be totally redone for a second signing, and they evidently didn't notify the TC that they'd hired me to go close it, and the TC decided WTH, we'll book somebody, which they did.
That wasn't my fault, and I was never canceled, until I canceled myself when the other notary was there 2 minutes early. He had it, and that was fine, but they still owe me my 1/2 fee. I haven't posted a nasty remark on them yet, but I will if I don't get paid.
JJ
<<<I just had a closing cancel 2 hours before the closing...I'd like to bill the title company a fee equal to a trip fee of $50 for an aborted closing.>>>
A trip fee should be charged when you arrive at the appointment and the borrower is not there (a no-show) or does not sign (a no-sign). Be thankful you received a cancelation call. Some Notaries show up at the appointment only to find out the signing was canceled and no one bothered to inform them or the SS/TC scheduled two different Notaries for the same signing and the other notary is already there handling the signing.
If you bill the TC for the aborted closing, I doubt you will ever work for them again.
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