Posted by Jessc098 on 7/11/09 1:09am
Msg #295436

random vent: I hate/hate/hate/hate faxbacks

One company today promised me a short package. "Oh, our re-fi packages are about 70 to 100 pages" they sent docs late--so late in fact, that I was almost late for the appointment prior to their signing.

When docs arrived, they were TWO HUNDERED pages long. No joke, and all out of order.

Now there's 30 pages of faxbacks. THIRTY! Seriously contemplating faxing the entire package back to them to save me the time of picking out all the random pages they want. That wouldn't be nice though.

By the way... I accepted this signing at 4pm today for 8pm.

No more. I think in the future if I take last minute signings, I'll only do it if they already have docs.

<grumble>

Reply by davidK/CA on 7/11/09 1:17am
Msg #295438

I would call the SS and attempt to renegotiate the fee, but you can't hold the documents even if they refuse to pay you more.

Reply by Jessc098 on 7/11/09 1:22am
Msg #295440

I'd never hold docs. I think I'll just cout that one towards "stupid tax." I've been second-guessing a lot of these eleventh hour assignments anyhow and I think this confirmed it. I'm one of those people who naturally wants to help solve someone's problem--so if you need a signer in an hour, I'll usually bend over backwards to accomodate.

Fact of the matter is, if they couldn't get loan docs together more than an hour before signing, ther'es probabally a bigger issue....

Also I got a decent fee, so I won't fight over the faxbacks too much, this time. Usually the SS's who want ooodles of faxbacks are the ones who dont' want to pay anything in the first place.

Reply by Joan_OH on 7/11/09 9:02am
Msg #295461

This is the point!

"Also I got a decent fee, so I won't fight over the faxbacks too much, this time. Usually the SS's who want ooodles of faxbacks are the ones who dont' want to pay anything in the first place."

Every time I let someone negotiate me down on fee, I get 100's of pages and faxbacks. Then I kick myself in the rear end for letting them talk me down. A long time ago, I set my fee and am very happy to let them move on if they can't or won't pay it.

I never ask how many pages. To me "who is the lender or title company" is a better question. You get to know which title companies and lenders can't get their act together for you to get your docs and get there on time. "Docs are ready to send" is music to my ears and sometimes the determining factor in whether I will accept a last minutte closing or not.

As for faxbacks - nothing wrong with throwing the whole darn thing in the fax machine and letting them sift through it. I do it all the time. Actually, I have a 25 ppm scanner which enables me to scan and email anything in less than 5 minutes.

Joan-OH

Reply by Linda_H/FL on 7/11/09 9:17am
Msg #295464

I'd have had more of an issue with the double-the-size package than with the faxbacks (although referring to my prior post this is a travel issue for me)...but when you have to print a 200 page package twice, the 30-page faxback is almost insignificant.

Hope you got your fee adjusted for this monster..

Reply by OR on 7/11/09 11:48am
Msg #295500

Re: Jess

When I need to ask for a fee adjustment, I adjust my invoice that is all. I leave it up to "them to call" me. That way it is up to them to argue with my fee, not me arguing theirs pay. I stay in control of my fee's. I also tag a note along with my report stating why I made the adjustment send it along with the copy of my invoice and the record of the extra work/printing. I hope that helps

Reply by Liz/OR on 7/11/09 4:17pm
Msg #295535

Re: Jess

I don't agree with this. I think you should call and confirm a fee change before even printing if you feel it is unfair or as in this case, they misrepresented the job. If you look at contract law, performance is usually considered an acceptance of the (original) terms. (leaving no room for changing terms on your invoice later).

Reply by Susan Fischer on 7/11/09 8:42pm
Msg #295563

however, could one argue that the misrepresentation

was in breach, in which case the 'performance' was therefore assuming in good faith that the fee would be adjusted to reflect the misrepresentation - and accomodated for the benefit of the borrowers?

Reply by Linda_H/FL on 7/11/09 5:07pm
Msg #295548

Re: Jess

"I adjust my invoice that is all. I leave it up to "them to call" me. That way it is up to them to argue with my fee, not me arguing theirs pay. I stay in control of my fee's. "

Unless, of course, they get your invoice and just pay the original agreed fee - their very valid argument being we never agreed to pay you more.

I'd get the increased fee approved before proceeding. MHO

Reply by OR on 7/11/09 10:54pm
Msg #295575

Re: Jess..I had one call me a few weeks ago.,..

The last one was Bancserv and yes they did pay. I have never had one that did not pay me. I would never say to do something that did not work for me. Linda your quote "Unless, of course, they get your invoice and just pay the original agreed fee" sounds like an SS and the ones I work have been up front about faxing. I have however had Title Instructions requiring faxbacks and extra Title/lender docs add when the SS did not even know they were being included. That happens a lot. So I adjust my bill and put a note in my report to the hiring body and let them call me if they need more information.

Reply by Linda_H/FL on 7/11/09 11:16pm
Msg #295578

Re: Jess..I had one call me a few weeks ago.,..JoAnn

You said "When I need to ask for a fee adjustment, I adjust my invoice that is all. I leave it up to "them to call" me"

That's what I was responding to - I do not adjust my fee upward without prior discussion with the company and written confirmation from them that they will pay that fee - be it SS or TC...I don't care...because I have no intention of doing double work without compensation..

Reply by PAW on 7/12/09 7:06am
Msg #295582

Re: Jess..I had one call me a few weeks ago.,..JoAnn

I don't make unilateral adjustments either. Actually, my confirmation response email states, in part:

"This email confirms our agreement to the price quoted in your confirmation email as the fee agreed upon by both parties and is not subject to arbitrary reduction or increase by either party, without written (or email) notice and agreement by both parties."

I always make sure that the hiring agency and I are on the same page when it comes to the "agreed" fee. Very rarely are there any changes to the fee post-closing. (Extenuating circumstances always dictate adjustments as necessary.)

Reply by Becca_FL on 7/11/09 9:41pm
Msg #295569

Easy...charge more or don't do job n/m

Reply by ADD/NYCT on 7/16/09 9:56pm
Msg #296166

Re: Easy...charge more or don't do job

Or...you could ask them upfront if there are faxbacks and tell them you charge extra for that. That's my new move. My time is money and some folks try to slip in a 45 page faxback. I have it listed right in with my fees. I ask what type of loan it is, how many signers and are there any faxbacks. Never had a problem getting a little extra.