Posted by KimWmsVA on 6/3/09 7:55am
Msg #290963
Anyone needing a good laugh????
Ok so I get a call Friday evening around 7 or so. Can I do a closing at 11 am the next morning. Sure, they do inform me that the package is a little large (200 pages or so). No problem. I get the docs (within the hour!!!!), print out and decide that I will get up early to review the docs and get ready to go. I get up at 6am and guess what, all 200 pages were dated February 14th, with a RTC February 19th. Also, the first name is not what was given to me on the confirmation and definately a different gender that who I spoke to when confirming the appt the night before.
So I call the ss and they say, yep, they gave you the wrong docs. The bo cannot do anything later that day, so it is rescheduled for Monday. No prob. Monday comes and the ss calls, we have to reschedule again for Tuesday evening and the docs will be later, because of course they have to change the date AGAIN!~
I get them late Monday. Review the package before printing and they are dated right with the right bo. As I review after printing, I notice the Title Affs are wrong (only 6 pages- Thank Goodness!). I get the corrected affs the next morning. Get them printed and everything is set to go.
My appt is at 6:30, the bo calls at 6 (as I am ready to go out the door), Can I reschedule for tomorrow? I tell her that she would have to call the lender and the docs would have to be redrawn, so forth, so on... She calls at 6:30 and asks me to come right over so that we can get signed and finished. I go, she reads, almost line for line, word for word, all 106 pages of the package, (at least she didn't do the same for the underwriting package (86pg) or title affs) and I am there for almost 2 1/2 hours~
Oh, when I get there, her ac is not working and no windows are open, and Virginia has the hottest day that we have seen this year.!!!
You have to laugh, it goes on with my string of bad luck that I have had lately....
Just sharing.... 
| Reply by Jessc098 on 6/3/09 8:35am
Msg #290968
Oh Heavens!! Did the Title agency reimburse you for all the false starts? I treat those like cancellation fees and charge a nominal fee to cover my printing mostly.
What a collossal and frustrating drama!!
| Reply by Roger_OH on 6/3/09 10:10am
Msg #290976
Not to be mean, but...
I have to think you brought some of this on yourself. My time is money, and there's no way I'd let a borrower take up 2 1/2 hours with me so she could read everything. If all is OK with the money docs (that you should present first), the rest of the package should be relatively simple. You have to control the signing.
Simply tell her you have other appointments to get to, and that she has three (or four) days to review the package at her leisure (not yours), and call her LO if she has any questions. If she doesn't like the LO answers, then that's what the RTC is for.
| Reply by John/CT on 6/3/09 10:27am
Msg #290979
Have to agree with you, Roger ...
Every now and then I come across a "reader". After reminding them of the RTC, I say, "I hope you are a speed reader, because I am alloted more or less one hour to complete this engagement." If asked what would happen next if we don't finish by then, I reply, "I pick up both sets of documents and leave. In this case the appontment has be rescheduled, and the documents redrawn." This approach may seem rather hard-nosed, but you'd be surprised how quickly we're able to move on.
| Reply by Prosperity on 6/3/09 10:54am
Msg #290983
Re: Have to agree with you, Roger ...
It never fails....If the signing starts with a lot of drama or I have an appointment immediately following, I get a "reader" or a "talker". No I don't want to know about your ex-husband leaving you for another woman so you had to refinance to get the house from under his name and now you have to refinance again to clear up all of the credit cards that you allowed him to keep and he spent the money on the other woman. I just want you to sign so I can leave.
| Reply by BrendaTx on 6/3/09 11:04am
Msg #290985
Re: Have to agree with you, Roger ... Nicely said . . .
Prosperity!
| Reply by Gary Boehm on 6/3/09 11:05am
Msg #290986
I tend to agree too but...
I try to head off the problem at the pass. Before I head out I put the docs in three groups: the "Money Docs" (including the RTC) in the first group as you said, then any pages I have to fill out/stamp and ID docs where I have to copy from their driver's license etc. go in the second group, and then the third "everything else" group.
I describe the groups before signing: first the group with the Money Docs with the numbers, then the next group that goes a little slower, and then the last group goes fast because they are just "Sign and Go!" and they have the three days to review them. Or sometimes I say they are like George Carlin used to say "Just Stuff!" and they usually laugh about that if they are old enough to know him.
When we actually GET to the third group, if they seem to be "readers" I say, ok, you've already GOT the loan, these are just pages to sign quick and we are done. You still have the three days to review the whole thing. Was everything else ok so far? Ok good then let's go... and I move the papers to them as quickly and politely as I can.
I use the expression "Sign and Go" as a diplomatic way of saying hurry through. Other than that, how can you tell someone NOT to read what they are about to sign? At least they've got the three days unlike other transactions...
| Reply by LynnNC on 6/3/09 11:20am
Msg #290989
Re: I tend to agree too but...
Don't the lenders get upset that the order of the docs is changed? What I do is take the Borrower's set and put the "money docs" first...I staple separately the Note, DOT, Rider, App, Amortization Schedule, etc. so that I can hand each to them. At the beginning of the closing I quickly point out the numbers on those docs, then give them a few minutes to look at them while I write down their ID information in my notary journal. I do pull the ID docs out of the lender package and fill that out while the borrowers look at their documents.
| Reply by Gary Boehm on 6/3/09 11:55am
Msg #290994
I tend to agree too but...
I have one Title company that specifies the order of the first five docs, and then says it doesn't matter after that. In fact, that's partly where I got the idea of grouping them this way. To answer your question directly, no I have never had anyone complain about the order of the docs when they get back to them.
Early on I learned to give the borrowers "their copy" of everything as soon as I sit down at the table. Besides avoiding a lot of problems and questions about "where's my copy?" and so on, it also allows me to remind them from time to time "You have your copy in there and have three days to go over it..." in order to move them along.
The one time I didn't get their copy to them fast enough - a purchase at a Real Estate Agent's office - my butt had just hardly hit the chair when the Agent snapped "Where's their copies? They don't get a copy of everything?" (you can imagine how the rest of that signing went!). Of course they also demanded to know why I didn't have checks for the Home Inspection, exterminator, insurance, etc. to which I politely explained that I was a signing agent, NOT an attorney. Then they demanded that I explain every document to the buyers and I had to remind them of the same. Boy was I glad to be able to say that!! LOL
| Reply by MikeC/NY on 6/3/09 8:48pm
Msg #291076
Re: I tend to agree too but...
I always pull out the important docs and put them at the top of the package so that we can get that out of the way quickly - #1 is the HUD, because if the numbers there aren't right, this thing is going nowhere.
Unless specifically requested to stack the docs in a certain order for return, I really don't care what order they go back in and have never had anyone complain about it.
I disagree with your practice of giving them copies as soon as you sit down, however. I will show them the packet and tell them they will have a copy of everything, but they don't get it until we're done. If the signing goes south, I don't want to have to wrestle with them to get back copies of stuff I'm going to shred...
I thought your description of what happened at the closing with the Real Estate Agent was amusing, because we don't do real estate that way in this part of NY. On a purchase, the Real Estate Agent (and I am one) is at the closing table to make sure there are no last minute problems and to pick up a commission check - everything else is handled by the attorneys. The notary is actually a trained title closer who represents the TC and whose primary job is to make sure there's clear title before the deal closes. The absolute LAST thing I would want to do at a closing as a Real Estate Agent is to try to intimidate anyone at the table - I'm just there for a paycheck...
| Reply by LKT/CA on 6/3/09 1:33pm
Msg #291000
In instances where the signing is rescheduled several times for the same borrower, I suggest to the borrower that they request a copy of their docs (via email or overnight) BEFORE a notary (any notary) arrives for the appointment. Inevitably, the borrowers become readers as they are leery that everything is legit.
I had this happen recently, got a call for a signing the next day, confirmed appointment. No docs the next day, so I call the TC....they are waiting to hear from the lender. Called the borrower and let her know as soon as docs arrive, I will call her. Time got later and later so borrower calls me for an update, I call TC and the signing is canceled as they cannot get a hold of the lender. Called borrower and she's not happy as "this has been going on since January". Get a call for a reschedule of this loan and then it's canceled again. I mention to borrower that she can request a copy of the docs for her review before the signing - to make sure the numbers are right and that all is okay.
| Reply by nolanotary on 6/3/09 1:45pm
Msg #291001
Never let them start reading...As soon as we sit down to sign, I show them their stack of copies and tell them that I will very briefly explain purpose of each document as I present them. When we are done, I will give them their copy to read in as much detail as they like... once I am gone. If they have any issues, they will need to contact LO and resolve, or they can rescind in 3 days.
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