Posted by Ellen on 6/20/09 5:09pm
Msg #293010

FASS

Is anyone having a problem with not getting in touch with a borrower(out of town, no second #, etc)? This is the second time I have received an email from FASS that I do not pass the white glove status because I could not reach the client. I even called FASS to let them know I have not been able to reach the client, is there a alternate # and they still zing me. What is everyone else doing to conteract this? I am at a loss. They pay promtly but there fees are only 65 (90 with edocs). I get more from every other company. It's almost not worth the hassle with them.

Reply by ikando on 6/20/09 5:19pm
Msg #293011

I have a situation with the only borrower number being for his company's Michigan office. I'm in Oklahoma. Contacted the SS, but no response. Closing for 6:00 Monday.

Reply by Lee/AR on 6/20/09 5:34pm
Msg #293014

Exactly! "I get more from every other company. It's almost not worth the hassle with them."

Reply by Linda_H/FL on 6/20/09 5:58pm
Msg #293015

Re: FASS...yep - I think you answered your own

question, Ellen..

"They pay promtly but there fees are only 65 (90 with edocs). I get more from every other company. It's almost not worth the hassle with them"

No..it's not...at least IMO

Reply by YumaAgent on 6/20/09 7:09pm
Msg #293021

While confirming your assignment with FASS and the borrower is unable to be reached, indicate in the "Notes" section and clicking on "yes" in the Exception box: This notary left a msg with above # indicated and will continue to make contact with BO until reached.

Reply by B on 6/20/09 10:41pm
Msg #293040

I just experienced my first "quality issue" e-mail from FASS today. We will see what will happen now that I disputed the situation. I was unable to reach the borrower until 30 minutes after my 24 hour window expired. I also was told that the fee would be $65. I simply stated that I would not be able to accept the job for that amount and they ended up accepting my standard fee each time plus they have paid in a timely manner.

Reply by pan/nd on 6/21/09 12:47pm
Msg #293062

This is a ridiculous requirement.

I don't have a white glove status with them and don't care if I ever have one.

I've been written up twice so far and I could care less.

When they need me..they'll call...white glove status or not....and background check or not.

It's all akin to what comes out the rear end of a bull.

Reply by parkerc/ME on 6/21/09 5:37pm
Msg #293066

I've not yet done enough for FASS to even be considered for "white glove" status. Even if I ever do get there (I'm just so excited at the prospect . . . NOT!), guess it'll be . . not whether I'll ever get gigged on a performance issue, but when. Glad to hear the highly knowledgeable and experienced people here are also having issues with them . . . I'll try not to cry when it happens! lol