Reply by Becca_FL on 3/2/09 12:22pm
Msg #279218
No, they are not on my list. Probably because they are not
legit. The BBB gives them an F rating. Check it out.
http://easternmichigan.bbb.org/check-out/#middle-result
BBB processed a total of 9 complaints about this company in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 0 were closed in the last year.
These complaints concerned :
1 regarding Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
1 - None of the Above - Credit, Billing or Collection Complaint Issue
1 regarding Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
1 - None of the Above - Contract Complaint Issue
1 regarding Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
1 - None of the Above - Delivery Complaint Issue
4 regarding Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
2 - Failure to honor refund, exchange or credit policies
2 - None of the Above - Refund or Exchange Complaint Issue
2 regarding Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
2 - None of the Above - Service Complaint Issue
These complaints were closed as:
6 Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to BBB to resolve or address the complaint issues.
1 Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
1 Administratively Closed
BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
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