Posted by 101livescan on 11/19/09 10:09am
Msg #311535
Let me vent!
Crazy week. Last Friday I did a reverse mortgage for a borrower who was having to part with a good amount of home equity to exwife as part of settlement. He bought the property 30 years ago and built his house as a single man, but added his wife to the title. bliss dissipated and he's madder than hell he has to pay her to go away. At the table he asked if I could notarize a couple of his trust documents, which I was happy to do, by the way it was his b'day. When he asked me what the charge was, I said "it's a birthday gift", no charge for extra work. He was a pain in the fanny from the onset, I was trying to accommodate this grumpy old man. He turns around and complains about me to the people who sent me out there, saying I didn't leave him a copy of the signed documents, but I was already out the door and dropping them into fedex, after which he called and requested a copy of everything signed. Too late. Well, Monday night I have another signing, the guy moves the signing place from SB to SLO, I already have the documents, so I go to the signing appt rather than turn it back into the apptment setter because they are a good client. I hit traffic and call the client to tell him I'm running 10 minutes late, but I'm not far away. He says, well, you need to step on it and get here fast because I'm on my dinner hour and I'm already here, five minutes early. He also calls the company I represent and tells them I was 30 minutes late, but I was not, only 15. And I had called him to let him know in advance. I wasn't about to speed, and speeding not an option due to gridlock. When they set appts during peak traffic hours, what do they expect???
What is it with all these cranky old men? Now, they only represent about 1% of the people I meet with, and when you consider I'm doing a minimum of five signings a day and sometimes 10, not a bad rating, but why is this necessary?
Okay, well, I'm going out there again today to duke it out on the biways and hiways. Wish me luck and that I can stay out of screaming complaining clients.
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Reply by JanelWI on 11/19/09 1:46pm
Msg #311569
Did you give him a copy of his docs for his records unsigned? I never supply a signed copy of the signed docs, they can request that from their lender. What gives....I hope the company who contracted you, explained that to him. We are signing/courier service, not a copier service:-)
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