Posted by LaKeisha Howard on 11/5/09 10:19pm
Msg #310051

National Vendor Solutions

I do at least 50 closings a month for National Vendor Solutions. I have never had a problem with them. Their instructions are plan and clear, as long as the notaries follow them. I don’t have to call them to find out when I can expect payment, like clockwork I receive checks the last week of every month.

If you do a good job regardless of your fees they will call you. It doesn’t take a rocket scientist to know that you won’t get paid if you screw up the docs. I have over 6000 signings under my belt and I would recommend NVS to any notary without hesitation.

Reply by CHARISSE BROWN I SIGN FOR YOU on 11/6/09 3:44am
Msg #310069

I totally agree!

Reply by A S Johnson on 11/6/09 9:28am
Msg #310078

LaKeisha Howard,
Where are you in Texas?
After doing this for 10 yrs, I must question you on doing 50 signing a month for any one signing service. I really would question any NSA in Texas currently doing 50 signing a month.
I also question you going to 50 signing a month where you are not calling the br to confirm the appointmnet and you have accept that you will only get 1/2 the fee for your time and effort.
This is not to be taken as an attack on "a Notary", it is a question who really posted and what the real reason for this post.
It just doesn't have reality to it.

Reply by BrendaTx on 11/6/09 10:10am
Msg #310084

Sid, I think LaKeisha is in San Antonio.

I googled her name and that's what I came up with.

You must have gotten calls for MIC assignments through NVS. I recently took an assignment, negotiated a good fee, was thrilled and then I was sent the confirmation.

It was MIC and the normal instructions: Don't call the borrower! Just show up. So, I called them back and asked that they agree to full fee if I made the trip to the borrower's home. They said, no and that they would call another notary.

Back in earlier days I got burned by these instructions more than once. I won't do them any more without full fee guarantee.

Reply by A S Johnson on 11/6/09 11:14am
Msg #310092

Re: Sid, I think LaKeisha is in San Antonio.

Brenda,
As I said or thought I said, I was not questioning NVS. I was questioning "do 50 siging a mo" which LaKeisha let it be assume were MIC docs.
I know San Antonio, as you do, 50 MIC signing a month, to a single NSA, in the San Antiono area when in this area the vast majorty of loans would be thru USAA because of the extreme population of military and government employees who at any time call this area "home".
I did a MIC for NVS last Sat at 8pm. It was NVS 3rd call to ask if I would do it. I had told them on both pevious calls "I do NOT do MICs because I will NOT "just show up" at an address and I necesary will take care any mistake i should make, BUT I do get paid for my time and effort. I was told it whould be all right to call the br as it was 3pm Sat with the signing at 8pm. That was a good call because the br was able to call my cell at about 8 pm as I was setting in front of thier "darken" house that they were running about 30 minutes late, as they were out with the kids "trick or treating".
By the way they paid "my fee" and would pay !00% if no show, no sign, no fund. Again, this was good as br was not a "happy camper" as he had been told that "this" should not take more than 15 mins (it took an hour an 20 mins).
I am with holding judgement on NVS until I am paid.
MIC? Their docs are the same as any other assignment and I do other package that have around 175 pages. I work for a SS who agree to my fee, conditions and pay me.
to my conditions and pay me.

Reply by BrendaTx on 11/6/09 12:38pm
Msg #310105

Re: Sid, I think LaKeisha is in San Antonio.

*As I said or thought I said, I was not questioning NVS.*

No, you said it. I just hijacked the thread a bit.

Reply by Deb_AL on 11/6/09 10:57am
Msg #310089

I did one for them several months ago and was paid within two weeks. I did another in September and have not been paid despite numerous emails. I know the loan funded because it was recorded at the courthouse on 10/5. So it seems they may be in trouble.

Reply by Calnotary on 11/6/09 11:20am
Msg #310095

Check Msg #308710

I was told I wasn't going to be paid. But they just sent me a check without further details. So these guys operate in a very strange way in my opinion.

Reply by LaKeisha Howard on 11/6/09 12:26pm
Msg #310103

Greetings Fellow NSA,
Just to answer a few questions: When you have a good rapport with the different companies they will always call you and they will give you a little lead way. I have a 99.9 accuracy rate and I offer a 100% guarantee accuracy or they don’t pay. I have three assistants within my office two which I am the owner of.

In ref to NVS I have not had any issue with them nor do I anticipate because I follow their instructions. I have never been asked to do anything that was prohibited by the Texas Law. If they are not able to answer any questions that I may have they send me to the lender and at that point as long as the lender is abiding by the law, to which they have always done, then I follow their directions.

I am a licensed Texas Realtor as well as being retired from the US Air Force. I value integrity and my Christianity with that being said, I do at least 50 signings for NVS a month. They contact me to do their signings in the San Antonio TX area and out 50-75 miles and for the most part I accept all of them with out hesitation. My office does anywhere from 80-120 signing a month and maintain a 99.9% accuracy rate.

The bottom line is as long as the notary’s pays close attention to the docs and not rush through than all will be fine. The average time that we spend in a closing is 30-60 mins and when we leave the borrower always gives awesome comments about the services that were rendered to them.

For the record I've been doing MIC closings for 5yrs and love it. In fact went out to St Pete in July and stop by to visit them and had an awesome trip.

If you have any other quesition please look me up because I am registered.

Reply by SueW/Tn on 11/6/09 12:41pm
Msg #310107

SS=50 per month...that answers that BIG ?...lol n/m

Reply by ReneeK_MI on 11/6/09 5:47pm
Msg #310134

This really fries my cookies, too Sue ...

You know, I had a long conversation once with one of my colleagues about all the loans I closed when I was an employee - I did sit & do the math, and it was SAFELY 10,000 done personally. I was also the dept manager, so I was responsible for 10 TIMES that number. My duties were miles beyond our duties at the table ...and I look at all these NSA/SS people (and there are a lot of them who 'steal our thunder' by listing themselves within the NSA databases), and the volume of closings they claim to have .... and I think hey, I should INCLUDE all the ones I did MYSELF, as a W-2 employee, if THEY'RE gonna include all the ones they FARM OUT.

But, I don't. Dang husband's words drilled into my head ..."honey, it's not about what THEY do, it's only about what you do."

Reply by JanetK_CA on 11/6/09 5:20pm
Msg #310130

A general question for everyone

Just curious... I wonder how many of you ever get feedback from any of your clients regarding accuracy. Unless it's a bonehead error that requires the notary to go back, my guess is that minor inaccuracies just get some back office fix and they move on without anyone ever hearing about it. Maybe I'm missing something, but I don't get how anyone can honestly claim any percentage of accuracy with the way our industry works. We can have a pretty good idea when clients keep calling us back, but to state that one's work is "99.9%" error free? Based on what statistics? I've never worked for NVS, so are they the rare exception who provides accuracy reports to their notaries?? Again, I'm just wonderin'...

Reply by CH2inCA on 11/6/09 5:34pm
Msg #310131

Re: A general question for everyone

Excellent point Janet. I'm wondering what constitutes a .1 error?

Ok, I just want to know what was the formula?
Minus X for wrong date?
Minus X for wrong size paper....

Ok you really blew it;
Minus XX for forgetting a signature...

Reply by ReneeK_MI on 11/6/09 5:36pm
Msg #310132

Nice, meaty question, Janet!

This business is like the news - if it isn't real bad, you won't hear much about it. I did post-close audits on well over 10,000 loan pkgs, coming in from across the Midwest, and only 1 in about 10 was perfect. Probably 50% of the errors we could slide (not happy about, but could slide) and the other 50% - maybe half we got the fix ourselves (direct to borrower, fastest route) and the other half we'd push back on title. It was ALL about time, whatever was most expedient, time = money. Saw LOTS of fraud (particularly fraudulent signatures that were obviously a 'missed' one that someone would just try and fudge), wasn't allowed to call it out (avoid the court by all measures), would simply say "this needs to be redone".

I do know from my inside days that my E&O rate was under 1/100, (we were tracked and our paychecks reflected our E&O rating) and we had a list of over 300 'check points' of things to audit. I can also attest to this - the more experience/knowledge you have, the DUMBER the mistakes! I don't make big ones, I make ridiculously DUMB ones. Last one - forgot to have a check from borrower endorsed. I hear about one or two a year, and of course they kill me but I forgive myself quickly and move on. I don't for a minute believe that those are the ONLY E&O's because ...well, I know how the inside works, and I know I won't hear about all of them.

Reply by JanetK_CA on 11/6/09 6:03pm
Msg #310138

From the source - exactly my point! Thanks for posting.

That's also why I triple check my work. That reminds me of a situation not too long ago with an assignment that required faxbacks within a certain amount of time after the signing. Wrapped up quickly because borrowers were in a hurry, then ran by my office (on the way, fortunately) and did the faxbacks before heading to my next appointment. When I did my triple check before shipping them off, I found that I had left off my stamp on the last doc I notarized. Of course, I fixed it before sending the package, but curiously, I never heard a peep from anyone about the missing stamp. It made me wonder if anyone ever even looks at those faxbacks. (Talk about BIG, DUMB would-be error!!)

Reply by SueW/Tn on 11/6/09 6:40pm
Msg #310139

TY Renee for an insightful look at the inside

'Course I've had the priviledge of hearing this from Renee before as she patiently tried to explain to me all the reasons why I wasn't perfect. Ugh! I am being brutally honest here, I never heard a peep so I "assumed" I was 'lil miss perfecto. While I wish I had people pointing out things that I was doing wrong so that I could correct them and be better at what I do I finally understood that magic word "time" and yep...it's everything.

Like Janet I do a triple check of my work, have too because I've even passed over an error during the first two checks! I think it's because we get so used to the routine that we just automatically assume we wouldn't dare do something so silly as miss an initial let alone those glaring boo boos.

But ya gotta admit "100% error free" sure sounds good!

Reply by JanetK_CA on 11/7/09 12:07am
Msg #310164

Re: TY Renee for an insightful look at the inside

First of all, Sue, I probably should have said something about this not being solely directed at you. I've seen that sort of claim too many times before and your comment just happened to be the one that pushed me over the edge... Secondly, I have to agree with you that it sure would be nice if we could get that feedback, but if we think about it from their point of view, it would just be one more thing for them to do that they don't need or have time for.

The take-away I get from this is that we all need to be careful to NOT assume that just because we haven't heard any negative feedback that everything we are doing is OK. That's one of the many useful things I've found about this board. It provides us an opportunity to continually question our procedures and keep looking for ways to improve. Because in our business, all too often, there aren't any hard and fast, consistent rules as to how things should be done. We're dealing with variables from lender to lender, title co to title co, and state to state - just for starters. Then laws keep changing and documents and preferred procedures along with them.

It DOES keep us from getting bored, I suppose. But I think it would do us all good to remember that just because something has "always been done that way", doesn't mean it's the best way - or even correct. So I, for one, try to keep myself in learning mode. (I'm not claiming I always succeed, though! )

BTW, it occurs to me as I write this that it seems like the dumb "newbie questions" have faded away recently. To those of you who have been doing your homework first and studying 33325 before you post, good for you! As a result, seems to me that there have been some very good discussions here recently! (Or has there been a lull in NSA classes? One can only hope...)