Posted by JAM/CA on 11/16/09 1:51pm
Msg #311145

PDF files not opening

Can anyone walk me through a problem with pdf files not opening. It's going to Microsoft word. I have an HP Windows Vista Home Premium 64-bit. PDF files download and then I get an error message that says,
"This file does not have a program associated with it for performing this action. Create an association in the Set Associations Control Panel".

Without pdf I'm dead in the water. Any help would be appreciated. Thank you

Reply by Marian_in_CA on 11/16/09 1:56pm
Msg #311146

Have you downloaded the latest copy of Acrobat reader?

http://get.adobe.com/reader/


I'd do that right away, even if you think you have it...try reinstalling.

If that doesn't correct the problem, then you'll need to go in to your associations and tell your system to open PDF files with Reader... but a reinstall should fix that.

Reply by JAM/CA on 11/16/09 1:57pm
Msg #311148

Thank you Marian, I did uninstall and re-install from Adobe website. It's still not working, even though I restarted the computer also. This is driving me crazy.

Reply by PAW on 11/16/09 1:56pm
Msg #311147

Have you installed the Adobe Reader software? You may need to reset the association for PDF files to open the reader, assuming it is installed.

Reply by JAM/CA on 11/16/09 1:58pm
Msg #311149

How do I reset the association to pdf file? I uninstalled Adobe and reinstalled to no avail.

Reply by BarbaraL_CA on 11/16/09 2:29pm
Msg #311150

How to associate your file to Acrobat...

Go to your Control Panel and use Classic View
Click on Default Programs
Click on Associate a file type or protocol with a program (it'll take a while to load the extensions)
Then find .pdf
If the .pdf is not associated with Adobe Acrobat Document, then click on Change Program in the upper right of the panel screen and select Adobe Acrobat

Reply by JAM/CA on 11/16/09 2:42pm
Msg #311152

Problem resolved. Thank you Barbara and Marian :) n/m

Reply by Jim/AL on 11/16/09 6:03pm
Msg #311186

Good going ladies, bravo to our techie heros. n/m

Reply by JAM/CA on 11/16/09 10:20pm
Msg #311211

Re: Good going ladies, bravo to our techie heros.

Actually, you have no idea how these ladies saved me. I was going nuts. I called Marian and she walked me through the fix. How many people would do that for you. I am so very grateful for her kindness. It is so appreciated having the guru's here for us notaries.

Barbara then posted the fix that Marian walked me through. Within a couple minutes, Marian took away my three hour headache. I had no clue how to fix it.

Thank you so very much again!!

Reply by Marian_in_CA on 11/17/09 12:09pm
Msg #311247

You're welcome, Joan. My pleasure! n/m