Posted by John Schenk on 10/26/09 7:15pm
Msg #308746

So much for my 6:00 closing...

Was waiting on the HUD and title just let me know that it won't be going today because the borrowers are getting funds back and the docs have to be redone. I had other stuff to do so wasn't just sitting around waiting on it.

Can't get on the FASS web site to update it. "Complete" won't load. Oh well, I emailed them. That'll have to do. Probably have another white glove issue to straighten out. LOL

Have a great evening!

JJ

Reply by Jess/CT on 10/26/09 7:33pm
Msg #308748

I hear you, now my 8pm is stuck in traffic. Long night! n/m

Reply by John Schenk on 10/26/09 8:22pm
Msg #308761

Luckily that's not a problem here, but can appreciate it.

Went to Dallas again last Friday and traffic sucked on the way up and on the way back when I got to Dallas...actually around Grapevine on the way there. Wrecks and construction both ways. Took an extra hour both ways than usual. Don't know how you folks put up with it. My hat's off to you. I don't think I could take enough antacid to live with it. LOL

JJ

Reply by parkerc/ME on 10/26/09 7:52pm
Msg #308753

I feel for you John. Had one today that was going like a charm . . docs sent 3 hrs early, mid-way through printing TC says hold off printing, possible new docs coming. All stop. Signing was for 4pm. After 2 calls to TC, they finally call me back at 5. . go ahead, no new docs after all. Grrrrrr. Finished printing and made it to table at 5:30. Thankful that after all that fiasco, it was with a wonderful couple and we had a very pleasant signing experience. I wonder . . does anyone actually have the white glove with FASS?

Reply by MW/VA on 10/26/09 8:02pm
Msg #308755

Is that the white glove of a Proctologist?? (EOM humor)

Reply by John Schenk on 10/26/09 8:16pm
Msg #308758

LOL Hope its a latex white glove if it is! n/m

Reply by John Schenk on 10/26/09 8:15pm
Msg #308757

So far I have it. They dirtied it the other day but then they washed it with Clorox so it's white again. LOL

JJ

Reply by John Schenk on 10/26/09 8:18pm
Msg #308760

At least yours went. I imagine this one will go tomorrow. Hope a few more go with it the next couple of days. GL!

JJ

Reply by paul/NJ on 10/26/09 9:50pm
Msg #308765

I just have to lol got a closing for 730 tonight and at 830 still no docs.(B) calls and said that the docs were set to me thats what was told to him,I told him that the title company said to me that they just got them and were working on them and that I didn't know when I would receive the docs.Here it is 10:50pm and no docs and no one is at the offices to talk to.So how that one for a laugh

Reply by John Schenk on 10/26/09 10:16pm
Msg #308771

Well, maybe tomorrow. That's what I'm hoping for.

JJ

Reply by Lynne/OR on 10/27/09 12:52am
Msg #308780

I had the white glove status for a over a year..had one small issue and they removed me for 6 months. Yes that's right, 6 months. When I tried to dispute this via email (you're only suppose to do it on the website), they removed me completely. Since I live in a highly populated area, fass only uses preferred, white glove status notaries, so their phone calls came to a complete halt. After 2 years of consistant work, and over 500 signings. Unbelievable huh? I'm still blown away by this one, after all my years as a signing agent and realtor, I have never been treated like this..

Reply by John/CT on 10/27/09 7:35am
Msg #308792

So much for loyalty in this business!

It's not what all you've done in the past that counts!

Reply by James Miller on 10/27/09 1:48pm
Msg #308862

I had the same kind of experience. After many years of service with them, they suspended me saying they had sent me a notice of such, after several error notices. I had only one error "warning", no actual error notices or suspension notice. As a matter of fact after date they claimed for suspending me, I had calls to do closings for them (had to turn down, as I was out of town). One person I talked to even mentioned errors I had made "in Texas". I am a Notary in Michigan! When I tried to disbute all of this as an error, they refused any further review and said I would be terminated if I continued to complain. Since they were one of my main closing sources, I tried to register again after suspension, but they refused, saying that because of slow business they were not adding any notaries.

Reply by wisconsin on 10/27/09 3:02pm
Msg #308868

I had 1 issue with them because a borrower was not returning

calls so that I could confirm. I was not able to confirm the signing time with in the 24 hr time frame so they called it my error. I would have argued but it did not effect my status since it was just 1 error, you have to maintain 95% error free to keep "white glove status".

Reply by CaliNotary on 10/27/09 3:10pm
Msg #308869

Leaving a message is confirming the appointment

You may want to talk to them personally before you consider it confirmed on your end, but for SS reporting purposes, leaving a message counts IMO.

Reply by John Schenk on 10/27/09 6:02pm
Msg #308897

Re: I had 1 issue with them because a borrower was not returning

I always write to Fass1 and let them know when I've called and left a voice mail or spoken to someone other than the borrower at the number they gave me. They then log it in as confirmed, and email me telling me "it's been logged as confirmed." I then update it when I actually speak to the borrower, write them again and get an email back saying that has also been logged. Works for me.

JJ

Reply by Linda_H/FL on 10/27/09 7:52pm
Msg #308915

"After many years of service with them, they suspended me saying they had sent me a notice of such, after several error notices. I had only one error "warning", no actual error notices or suspension notice. As a matter of fact after date they claimed for suspending me, I had calls to do closings for them (had to turn down, as I was out of town). One person I talked to even mentioned errors I had made "in Texas". I am a Notary in Michigan! When I tried to disbute all of this as an error, they refused any further review and said I would be terminated if I continued to complain. "

This sounds more like employer mentality and treatment rather than Contractor/Subcontractor or Contractor to Independent Contractor. "suspended me" ... "terminate me"... "refused any further review"..... all employER mentality....

Independent Contractors/Self-Employed Business People really work and accept being treated like this???

Reply by CaliNotary on 10/27/09 8:01pm
Msg #308916

"Independent Contractors/Self-Employed Business People really work and accept being treated like this??? "

Apparently some of them do. After reading about FASS and all their white glove, jumping through hoops BS, I am shocked that any signing agent with more than 6 months experience would bother with them unless their fees were QUITE generous. And we all know that sure ain't the case.

Reply by jba/fl on 10/27/09 11:01pm
Msg #308940

Reminds me of the sign one usually sees in service areas:

1 Aw, Sh!t removes 10,000 Atta-boys.

Reply by Stamper_WI on 10/26/09 9:51pm
Msg #308766

Fass website

The complete window opens to what appears to be a blank page. Its not, Scroll up on it.

Reply by John Schenk on 10/26/09 10:15pm
Msg #308770

Re: Fass website

Just kept trying to load for me but wouldn't load. I've used the website many times.

JJ

Reply by doglover/CA on 10/27/09 12:24am
Msg #308779

Re: Fass website

If you don't fill in a completion report for a signing on the
FASS website, someone from an overseas call center calls you the next day to see if the signing was completed the previous day.

Reply by John/CT on 10/27/09 7:30am
Msg #308791

It will also be noted as an "Unresolved Issue". And ...

no "White Glove" for you for the next six months.

Reply by BrendaTx on 10/27/09 6:38am
Msg #308787

I have had "white glove" status for years!

http://www.facebook.com/photo.php?pid=2374222&l=9f7c6e816d&id=751838554

If FASS gives me a problem, I can prove it.

Reply by MW/VA on 10/27/09 8:30am
Msg #308797

Re: I have had "white glove" status for years!

Love that pix, Brenda. Yes, I remember back in the day when we wore dresses, hats & gloves.
I'm kind of glad we ditched all that for jeans and a t-shirt.

Reply by BrendaTx on 10/27/09 6:25pm
Msg #308904

Yep...love those jeans and Ts!

Those glove days went with girdles if I remember correctly. LOL!

Oh lawsy! Remember those?? Yikes!

Spanx to the rescue!

Reply by Jim/AL on 10/27/09 11:18am
Msg #308821

Great pic Brenda, you have barely changed still a cutie. n/m

Reply by BrendaTx on 10/27/09 6:23pm
Msg #308903

Aw heck, thanks! n/m

Reply by Philip Johnson on 10/28/09 11:09am
Msg #308971

I swear I saw that picture in a cave down in AZ.

Was that cave art?