Posted by LynnNC on 10/13/09 1:32pm
Msg #307160

Trans State Services - e-sign

I have read very good things about Trans State Services. Although I have been registered with them for a couple of years, I haven't handled a closing. I was pleased to receive a call last week to handle my first closing for them this Thursday. A few minutes ago Jim Coffey called to tell me that the closing has been changed to an e-sign. I told him that I don't do e-signs...he seemed very surprised and said they get a lot of them and no signing agent ever told him "No" before.

I have only handled one e-sign in the past and used the borrower's laptop as I don't have an wireless card. I still had to print quite a few documents and found it to be a pain passing the laptop back and forth and having to page through each document twice...once for each signer. Unless e-signs become the predominant way closings are handled, it is my choice to not do them.

Reply by MW/VA on 10/13/09 1:49pm
Msg #307161

E-signings are not difficult. Even though they want us to have a laptop & aircard, they can often be completed on the borrower's computer. They need high-speed internet & Internet Explorer
(assuming this is for Amtrust). Yes, there are still paper docs to be printed & signed. The Note & many of the disclosures are electronic. The more of these you do the easier they get.
It's a shame to have to turn it down, with business being slow as it is.

Reply by Krista Rogers on 10/13/09 3:02pm
Msg #307171

Question? If I take an assignment for an e-sign.... Is is just viewing documents online and then printing only the signature page? I am sorry to sound silly, but I am new to this.

Reply by Yoli/CA on 10/13/09 3:09pm
Msg #307172

Krista:

Use the orange search button. Then, go to Amtrust or any other e-signing source for additional instructions on performing e-signings.

They're not difficult. However, it's more involved that what you just posted.

Reply by Julie/MI on 10/13/09 8:11pm
Msg #307217

bad experience with my first esign

Very bad communication between lo and borrower. They lived in a rural area and I was told the borrowers had a computer at home so no need to bring mine.

Long story short, the borrowers were HORRIFIED, as they didn't realize the closing was going to be e sign. Guess where their dinosour of a computer was located? In their masterbed room. Absolutely humiliting and waaaay to personal to do a business transacation in their bedroom, which was very unkempt and the computer was on a little sauder table with a folding chair so we were standing around.....pj's on the floor, oh it was waaay bad.

I can laugh now but it was not a pleasant experience for either of us.

Reply by laurielnc on 10/13/09 9:34pm
Msg #307225

I'm doing a Trans State tonight but not an esign. But I have done about 10 esigns with Amtrust. Really easy and even though I had a Laptop with card, I usually used the borrowers laptop. I always asked them first if they had internet ,which most do. The only thing is I found that Amtrust won't work on Mac computers. Fortunately this happened to husband but wife had windows on her laptop. One time borrower didn't have current version of adobe and it was going to take forever to download so I had my laptop and we used a neighbor's wireless internet. I still had to print docs like the Deed and a few other docs but it really wasn't hard. I now don't have my card activated because of it being slow and company that did a ton of esigns hasn't called, but if a company would give me more than one signing I would activate it.

Reply by MW/VA on 10/14/09 8:28am
Msg #307246

They will work on a Mac if they install Internet Explorer. IE is the only way to access Gemstone.