Posted by lucky/ca on 8/9/10 7:17pm
Msg #348246
Brother Printer Model HL 5370 DW
Hi everyone,
I just hung up from Brother after finally setting up my new printer, $326.99, to learn that this printer does not automatically select from the two trays it has, letter and legal.
Is there a printer that identifies from PDF's what tray to pull the paper from? Brother is telling me I can't get my money back and was never told it can print from either tray with a PDF file selecting what tray to pull from.
If this is true I would like to know but it was my understanding that there are printers that do that and that this printer did that.
I spoke with "Jan" in Manilla at tech support who could care less that this mistake was made and that I am out $326.99.
Anyone else have trouble with Brother? I bought this from Brother as I have a wonderful Brother MFC 8440 that has worked great. I didn't need another printer except one that auto selects the paper size.
I am really angry at Brother.
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Reply by BrotherOwner on 8/9/10 7:29pm
Msg #348248
Check your voicemail. The info you got from "Manila" is wrong.
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Reply by Jose Gutierrez on 8/9/10 7:38pm
Msg #348250
You don't have to have a 2 drawer printer for legal/letter in the same package. Just set the settings so you can print legal size in the below drawer and letter in the front multipurpose tray.
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Reply by LMS on 8/9/10 7:45pm
Msg #348251
This is one of the printers I have and it does a beautiful job printing both sizes. BrotherOwner is correct, you were given the wrong info. I emailed brother from their website and rec'd a reply in a day or so with the proper instructions to set it up.
Hope you get it working quickly!!
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Reply by MW/VA on 8/9/10 8:08pm
Msg #348252
Grrrrr--tech support somewhere across the world--they
usually don't know & only have a script to follow. It appears someone has already given you the correct info. None of these printers automatically choose the paper size. You need to go into your printer properties & preferences to do the settings.
Also, I'd call Brother tech support during the day & let them know you were given incorrect information on a product that you had just purchased from them.
I hope you enjoy your new printer.
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Reply by FeliseSoCal on 8/9/10 8:13pm
Msg #348253
I have this printer and it does auto select. I've been using it for a year and a half. Call brother again, they talked me through the setup process. I can't remember how I made it work, but it does work.
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Reply by lucky/ca on 8/9/10 8:33pm
Msg #348257
Thank you ALL very much for your help and support. I love Notary Rotary! Finally the supervisor, in Manila called me back about 20 min ago and walked me through printer preferences. I found an old pdf file and I think it actually DID select the paper size and tray. Wow, I will test it again but if this works like this, I AM SO HAPPY.
Again, thank you folks for being so great and ready to help.
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Reply by MW/VA on 8/10/10 7:51am
Msg #348295
Great. Once these printers are set up they will select the paper size according to the pdf.
I've used a 5250 & now a 5240. They work great for printing mixed packages. I think your model has duplexing. As far as I know, that hasn't been approved for printing docs on both sides.
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Reply by lucky/ca on 8/10/10 1:51pm
Msg #348365
Does anyone have a customer support person/telephone number that I can use and count on to get some help setting up my printer?
Thank you.
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Reply by WINotary on 8/10/10 6:07pm
Msg #348412
Thanks everyone for their comments on this topic - great to know! I am in the market for a new printer and would also like to have one that auto selects which size paper to use.
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Reply by MW/VA on 8/10/10 7:34pm
Msg #348420
The # I have is 1-800-276-7746. Always make sure you have the model # & serial # when you call. There's also "solutions.brother.com".
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