Posted by Isabel/CA on 12/11/10 5:17pm
Msg #364736

Changing the appt time for LSI closing

If you do business with LSI you know that their order comes over with specific instructions stating that ANY changes to the signing time may cause a shortage of fee to the notary.

I called the borrower to confirm the appt and she says there is no way she can make that appt time because her husband works at that time of the day. HUH? Why would they schedule an appt without making sure the borrower is available? She asked if we could do it earlier. I told her that we could set a tentative time but I'd have to clear it through LSI.

Problem is....its Saturday, and my LSI coordinator isn't getting back to me. I suspect they set the appt so late to be sure docs would be ready. Appt is on Monday, so we still have time but it makes me nervous.

Has this ever happened to you?

Reply by Tess on 12/11/10 5:44pm
Msg #364737

Oh my……..

Think about it…borrower is only available during this time….do you think they will tell you, no, don’t go at that time? What do you think you need to do to make sure they know that the borrower changed the time??

Good luck, you are going to need it!

Reply by Alz on 12/11/10 5:49pm
Msg #364738

Yes, this has happened to me and LSI

has never changed my fee because the borrower is the one who requested the time change, not me.

Reply by aries/CA on 12/11/10 5:54pm
Msg #364739

Re: Yes, this has happened to me and LSI

When the BO changes the time, I right away let them know, the BO needs to sign earlier or later. LSI always tell me whatever works for the BO & me, go ahead. Which LSI, there's one in Orange county, CA and the other in PA? I do most of my work from PA office eventhough I live in CA.

Reply by Isabel/CA on 12/11/10 6:00pm
Msg #364740

Re: Yes, this has happened to me and LSI

Yes, its the PA office that scheduled it this time. I've done other work for them, but have never had to reschedule time.

Reply by Tess on 12/11/10 6:09pm
Msg #364743

Re: Yes, this has happened to me and LSI

Isabel, if you can’t figure this one out…I do not mean to be sarcastic here, but this is such a simple business decision to figure out.

This is not about THIS business; it’s about your naivety in running your own business. You need to be able to make the right decisions on your own, when needed, and also know when to call someone for other decisions you shouldn’t make, others depend on your ability to do so!

Reply by Isabel/CA on 12/12/10 11:28am
Msg #364766

Re: Yes, this has happened to me and LSI

Tess,
It's not that I can't FIGURE it out. As I said, i made the tentative appt and called/emailed my coordinator. I made the decision.

I was just curious to see if this has happened to anyone else and what LSI's response was with docs. Since they set a much later appt, I'm assuming they were preparing to have docs to me in the late afternoon. Changing the appt time to 6hrs earlier (regardless of the reason) could give me a problem with docs coming in.

I understand what you are saying about making business decisions though. Thanks.

Reply by Tess on 12/12/10 2:15pm
Msg #364773

Re: Yes, this has happened to me and LSI

My response was based on you not knowing that of course, it happens all the time!! The unexpected happens and you need to be able to quickly make decisions. You should know how to handle this without freaking out (which it sounds by your post you were)!!

Always find out what the borrowers cut off time is, letting them know that the appointment time is all based on you receiving the docs, and then have the knowledge that you do all you can to notify your client about the change, then move on!!!! This is business 101.

Reply by Isabel/CA on 12/12/10 10:28pm
Msg #364828

Re: Yes, this has happened to me and LSI

Again, Tess. No one was freaking out. I was just trying to see what I MIGHT expect from LSI (based on what has happened to others). That's all.

I do know that it happens all the time, but most of my clients don't have so many notations against changing the time without clearance from them.

But thanks again for your "Business 101." I will take your advice and MOVE ON.

Happy Holidays everyone!!

Reply by CopperheadVA on 12/11/10 7:25pm
Msg #364746

If you already have docs, my experience has been that LSI is fine with it if the appointment time is changed due to the borrower request, as long as docs are signed on the same day as originally scheduled. I simply reply to the person who sent me the docs and let them know that the borrower requested the appointment be changed to XX time and I will be meeting with them at that time.

If you do not yet have docs and the borrower has requested an earlier time, then you need to call LSI and let them know so they will *hopefully* have docs ready and sent to you in time for the earlier appointment time.

Reply by Linda Juenger on 12/11/10 7:26pm
Msg #364747

Bottom line is Get R Done. Always!! n/m

Reply by Ilene C. Seidel on 12/12/10 7:04am
Msg #364757

I was recently told LSI scheduling is in Pa no scheduling is done in CA. I thought they were in both.

Reply by Linda_H/FL on 12/12/10 8:22am
Msg #364758

I've been scheduled by the CA office in the not so

distant past (6 months or so)...

Reply by Pat/CA on 12/12/10 11:33am
Msg #364768

I receive confirmations from both PA & CA offices often and recent.

Reply by LynnNC on 12/12/10 8:58am
Msg #364759

Send an email to LSI

Tell them that the scheduled time is not convenient for the borrower and what time they want to close. The point that LSI wants to make is not to change the time for your own convenience.

Reply by Susan Fischer on 12/12/10 9:18am
Msg #364761

Longtime LSI closer - never had a problem coordinating

app't times with actual times to accommodate borrowers' schedules. As with much of our work, communication is the key.

My advice is: Got docs? Reschedule time to meet borrowers' needs, get package signed, return package as soon as practicable.

Email, leave msgs, or send a smoke signal - but keep hiring entity in the loop, and it will all work out.

Bottom line? As my motto says: Your borrowers are my neighbors. Listen, communicate, decide, communicate, act, communicate, deliver, communicate.

JMHO.

Reply by Isabel/CA on 12/12/10 11:29am
Msg #364767

Re: Longtime LSI closer - never had a problem coordinating

Love your motto.

Reply by Richard Ingram on 12/12/10 12:32pm
Msg #364770

Re: Longtime LSI closer - never had a problem coordinating

Susan,
You are so very right. It is amazing how a little common sense goes a long way in all problem solving.

Reply by Tess on 12/12/10 3:21pm
Msg #364774

Let me be clear about what concerns and scares me on this

one! You should not be so afraid of losing your fee, that it clouds your own judgment on how to handle things!

Reply by Susan Fischer on 12/12/10 4:31pm
Msg #364776

I believe you've made your case clearly to all of us, Tess. n/m

Reply by Tess on 12/12/10 4:43pm
Msg #364778

Re: Thank you Susan :)

did not need a response; I have come down from my soap box now!

Reply by Susan Fischer on 12/12/10 5:49pm
Msg #364787

You did, and we'll see. I'm not the interested party... ;) n/m

Reply by Tess on 12/12/10 6:58pm
Msg #364794

Re: Susan, who cares if you are or not! Take it to PM if you

have anything else to say about or to me!!

Reply by MikeC/NY on 12/12/10 7:21pm
Msg #364799

Unless you put a time stamp on your notarization (and assuming you got it done the same day), why would LSI ever know that you rescheduled to accommodate the BO?

Reply by Susan Fischer on 12/12/10 9:13pm
Msg #364815

There are companies that have QC call borrowers some time

after the latest known signing times, just to double-check that the closing had occured, and collect some details about the service provided. Those companies also tend to have sites that enable 'updates' and "completions" for assignments - easy-peasy. Love those.

Reply by Isabel/CA on 12/12/10 10:32pm
Msg #364829

Re: There are companies that have QC call borrowers some time

Susan, you are so right. LSI is one of those companies.

Reply by Susan Fischer on 12/13/10 1:47am
Msg #364832

Just so, Isabel. :) n/m

Reply by LynnNC on 12/13/10 9:43am
Msg #364845

Pretty simple...just email LSI...

...and let them know borrower wants to re-schedule. They can confirm change of time with borrower to make sure it was his/her wish, if they wish. This is not a big deal. LSI just doesn't want YOU to reschedule for your convenience.

Reply by HrdwrkrVA on 12/13/10 2:52pm
Msg #364893

What is Tess' problem- lighten up for Pete's sake!

I hate when one of our fellow notaries asks for our help & someone pounces on them like raw meat!!! She asked for our input NOT sarcasm!
If you can'y say something nice (in this case- useful), perhaps you shouldn't say anything at all! JMO 101!

Reply by Tess on 12/13/10 6:44pm
Msg #364921

Re: I get tired of all you idiot MINI MEs!!! Get a brain! n/m

Reply by HrdwrkrVA on 12/14/10 10:05am
Msg #364971

But Tess - is someone holding a gun to your head????

Are they forcing you to read AND post????? Poor thing!

Reply by Tess on 12/14/10 12:02pm
Msg #364988

Re: Well, as of today, I am at the point that others before

me were, and they no longer read or post here. If no one else cares what is happening to this site, why should I. So no, I will not be reading much here anymore! It’s a shame!!!!

Now don’t disappoint me with continuing with your remarks!

Reply by mwm143 on 12/14/10 8:42pm
Msg #365044

Well that was entertaining..... n/m