Posted by J Lowe Diversified Services Inc. on 12/5/10 8:13am
Msg #363984

Closer not being paid in LA

The fee was not paid on this file for several reasons. The package was not shipped for several days which created funding issues. We could not obtain a closing status from you on this file; you would not answer or return any of our calls. We had to get another one of our clients to call you for status only to be told you would call them back with the tracking information, which never happened. Then we had the Manager of the title company to call you, at which point you told them you would call back with the tracking information as well, but never did. Then the package finally came back to their office two days later.Our closing instructions are very clear, if you do not follow the instructions your fee will be waived or reduced in which this case your fee was waived. The decision was made base on several factors, you were scheduled for 5 closings with our office, you shipped two packages to the wrong address, and another file you just did not show up for the closing, but stated that you did show up and stated the loan closed which did not happen. However you were paid full fees even though there were errors. The Finley file issues are mentioned above and you closed one correctly from beginning to end. We cannot continue to use your services and pay you for this amount of errors. Should you have any additional questions please feel free to contact us.



Sincerely,



Jo Anne

PS This is why closer sometimes do not get paid. I will from now on post this type of issue so that closers do not get the wrong idea, based off of what another closer is saying. We take pride in 11 years of business and paying our closers. Hopefully more company will start to list these problems as well to prevent some of the untrue stories being told.

Reply by Linda_H/FL on 12/5/10 8:32am
Msg #363985

And you had to rate yourself in SC?

"They pay well never problem unless closers do not do the job correctly" 11/30/2010

Tacky and, IMO, unfair to us who try to keep SC updated for *notaries'* reference...

Hope Harry et al remove this rating...

I'd also think this particular message should have been sent via p/m to the particular notary - especially since you have mentioned the name of a file in your post...

Reply by Tess on 12/5/10 12:46pm
Msg #364015

Re: I know I will take a hit on this, but, maybe having a

response area in SC is a good idea, like on eBay, it would be a way for them to give their side of the story. Whether we believe it or not is up to us!

Reply by James Dawson on 12/5/10 10:12am
Msg #363990

Very Tacky JoAnne..NEVER have I seen this before....why

should anybody believe you? There are no - stars in S/C but you certainly rate a minus zillion. IMO

Reply by Henry Davidson on 12/5/10 10:26am
Msg #363992

Horrible Closers name please...

That is one of the worst clsoing stories. A name would be helpful so we can avoid using them for our closings. TIA

HDD

Reply by Lee/AR on 12/5/10 10:35am
Msg #363993

No objection to this, but do it with a PM!

As there appears to have been no 'public complaint' here, this was pretty tacky, but I can see HD's reasoning (if this is, in fact, true).
Also, you've already publicly named the B! Use some common sense, please!

Reply by Linda_H/FL on 12/5/10 10:36am
Msg #363994

Share info via P/M.. n/m

Reply by James Dawson on 12/5/10 10:38am
Msg #363995

Re: Share info via P/M. Aboslutely..IMO n/m

Reply by Henry Davidson on 12/5/10 10:47am
Msg #363997

Public Forum...keep it public...

Not selectively public....if I need a bad comment here post it...like you would. If a signing agent does something bad. Post it. Whats the difference? It doesn't feel that good to have everyone seeing your panties?

Keep it open and public and for everything......this site will be better for everyone with total transparency.

A p/m is for person to person..etc.....this is not that.

HDD

Reply by James Dawson on 12/5/10 10:53am
Msg #363998

Toxic...you have another motive...why not

Give the "bad notary" a chance by helping them? This site is for that too!

Reply by Henry Davidson on 12/5/10 11:14am
Msg #364006

Say help what??? U must be crazy.

You mean help them like this forum does when a new notary asks @ edocs and then bash the hell out of them? Everyone here loves to help the new notaries. ...lol.

Should I call and counsel them on how to return phone calls and follow instructions. Why dont you help them? Call them up. Help them out.

Posting the borrower last name is useless...we closed Johnson Jones Reed and Steinberg last week. ???? Whats so bad? You gonna hunt them down and question them about their docs?

My only motive is to never use this agent for my customers.

Wash the panites. Use fabric softener, make em smell good, and hang em on the line. It is kind of liberating! Mine have been hung here for years. You might like it.

HDD

Reply by Linda_H/FL on 12/5/10 10:58am
Msg #363999

The initial post here never should have been

public to begin with - especially since she chose to name a borrower in the body of it....I honestly wondered if it was a mistake and perhaps she meant it to be a private communication. If not an error, then yes, it was selectively public - there's no previous posts remotely related to it..this is a shot out of the blue...and should have stayed between them.

MHO

Reply by Lee/AR on 12/5/10 11:00am
Msg #364000

HD, you're not concerned at all with the B's privacy???

Sketchy, but still public... not good, HD.
Besides, why the uncalled for attack by OP? I see no recent 'payment complaints' by anyone and so no need for OP to go into full attack mode.

Reply by James Dawson on 12/5/10 11:01am
Msg #364002

Does Express notary ring a bell?

Why Not post under that if you are the "Director" adds more meaning. IMO

Reply by Linda_H/FL on 12/5/10 11:02am
Msg #364003

Oh yes...we know Henry very well..:) n/m

Reply by jba/fl on 12/5/10 9:27pm
Msg #364077

Turns up like a bad penny..... n/m

Reply by C. Rivera Chicago Notary Services on 12/5/10 2:30pm
Msg #364037

seems like that Bad Notary Review site could've done u

better than posting here.

I truly admire your 'bravery' for posting here. And I wish more companies like yours would be brave enough to counter what some post here, as some posts do seem to be rather bloated and far fetched at times, and yeah, lots of 'half truths' probably.

Having said that though, when nsa's do come here to rant and rave, they often times call out the company and the hiring person by name & details. Perhaps you should do the same? That way, that individual can fairly give 'their' side of the story. I haven't read all of the other posts, so this may be a repeat request or you've done this already.

I also wonder if what your company's rep is as far as payment concerns go? And, I wonder how much you paid this closer, not only for the one closing above, but for the other 4 closings as well?

Bottom line, I believe you get what you pay for, in every sense of that phrase. Offer and pay $65 bucks for closings, and you get bargain basement closers that do not know their a$$ from their head.

Just my .03 cents....

Reply by aries/CA on 12/5/10 3:22pm
Msg #364040

Re: seems like that Bad Notary Review site could've done u

One quick question for you. Why do you give SA such a low fee, and when we see the HUD the notary fee is between $150 and $250, who makes the most money out of the transaction? We do the printing (a lot of pages x 2), drive to the location, drop off package, then email, call or fax to signing companies to let them know the signing is done. When we ask the signing company a question, they don't know what we are talking about and have to call the escrow company, then turn around and call back to give us the answer. It would be better to just deal with notaries directly instead of using the signing companies that seem to be taken advantage of SAs. Just a thought. There are some not a lot of signing companies that are really good but majority seem to be in business just to make money off of us and not care a cent of the work we do.

Reply by jnew on 12/5/10 5:34pm
Msg #364056

Re: seems like that Bad Notary Review site could've done u

This C. Rivera post makes a lot of sense. I rely on the comments made about taking new orders from SS. I also realize that they should be taken with a grain of salt. Someone with an axe to grind is able to trash a good company for personal reasons. I see no problem with the offended party being able to redress his/her grievances on an open forum. I don't know anything about this particular case, but would like to see a response to the original post by the accused notary and judge it for myself.

Reply by anotaryinva on 12/5/10 6:09pm
Msg #364060

Re: seems like that Bad Notary Review site could've done u

I rarely take a job from a SS, not that I don't want to but they just can't afford me. When they do call I am polite, tell them my fee and usually get the response, I'm not even getting that. Good luck I say and that is that. I don't begrudge them for trying to make a buck but it won't be at my expense. My fees are my fees, I still get 125-150 and they get a job well done. Nothing would make me happier than to see the low ball nsa's called out for their incompetence.

Reply by JanetK_CA on 12/5/10 6:10pm
Msg #364061

I dunno.... I had a very different reaction from some of what has been posted about this. First of all, I DO agree that the BO's name should not have been used. Specifics should be limited to a PM, imo. [Let me add that I know nothing about this company and have never worked for them - and didn't bother looking up their fees, etc.]

My reaction was an "Aha!" about why we see so many of those obnoxious threats about fee deductions for so many things in our confirmations. (Doesn't mean I like them or think they are no big deal...) If this post is true, those are pretty flagrant grievances. It's hard to believe that people could be so irresponsible, and very aggravating that these few are messing it up for the rest of us. But I guess that's going to be true to some extent in any business you can find.

As for the post being made here, I think there may be some benefit to all of us to hear about some of these episodes and get some perspective from potential clients. There are lessons to be learned everywhere. But I'd rather see them posted with that intent rather than trying to publicly go after a particular individual. If someone recognizes themselves in the post, they have the option of posting a response. And PMs - or other methods - can always be used for ss's to share this kind of info.

I would just hate to see this board get overtaken with discussions about individual signing horrors. What gets posted here doesn't go away as long as this forum is around, but there's always the possibility (however slim, for some... ) that someone can learn from their mistakes and go on to become a good NSA. For the rest of us, it gives us some insight into what kinds of challenges companies are dealing with (and it may be more of an incentive for other ss's to make sure they hire experienced, competent notaries!)

If education is the intent, I say post away. We need to hear both sides of the story. But if it's something that could end up in a pi$$ing contest, please take it somewhere else, thank you very much!

Reply by anotaryinva on 12/5/10 6:14pm
Msg #364062

*5 star post n/m

Reply by Pat/CA on 12/5/10 8:07pm
Msg #364072

Yup, 5 Star - most excellently stated and my exact thoughts. n/m

Reply by ReneeK_MI on 12/6/10 6:24am
Msg #364093

I won't win any popularity contests with this ...

but I didn't find anything wrong with the original post from Jo Anne and in fact, I think it WAS helpful. I like that she identified herself (as I detest anonymous posts in principle). She didn't identify the closer other than by state. Borrower's name? Well, GLBA actually specifies NON-public info, and this really is public info (recorded on public record) - still, it isn't 'best practice' to have done that.

I believe this was helpful in a couple of respects - for one, I think turn-about is fair play. I think we as a whole do not BEGIN to comprehend the level of flat-out incompetency within our own ranks, there is no governing entity and very little feedback. I'm fortunate/unfortunate enough to have seen for myself how bad things are 'out here' - and I also know it has NOTHING to do with how much is paid for the service. We don't often get feedback, and we (being human) tend to support each other maybe a little too arbitrarily when I really do believe we're often supporting a half-story that skips the tasty parts.

The bigger influence this MIGHT have? If we were working under the constant/regular assumption that our work could be brought out in public, we might polish up our act a bit. We do stick together for the most part - and NOTHING wrong with that, and we tend not to 'out' anyone ourselves. It does get frustrating, when you know that it all plays into the downward spiral. I know of back-daters, I know of profiles that are pure fabrication, I know who was first on the last re-close I did and how incompetent they were, I've SEEN tens of thousands of closed pkgs and I have a very clear picture. I remember one gentleman who did tons of closings for Nations (i.e. cheap) and he NEVER made a mistake - and I remember one title agent closing manager who did tons of closings and ALWAYS made mistakes; money has nothing to do with it. The notion that "you get what you pay for" just won't float a boat.

Reply by C. Rivera Chicago Notary Services on 12/6/10 7:56am
Msg #364100

I agreed with you until the latter...its arrogant to presume

that one's profile is "pure fabrication". We can all 'speculate" and have reasonable "doubts' but to straight up post this is just....wow!

And about the one gentleman who closed for Nations, who "NEVER made mistakes"? How do YOU know this again? Did he tell you this, or did someone at Nations tell you this? Or did you work for Nations and reviewed all of his packets?

Or of the "one title agent closing manager who did tones of closings and ALWAYS made mistakes?"

Just HOW do YOU know all of this to be true?

You've made some bold presumed statements, more specifically in that last paragraph IMO and it appears to me that the boat has totally tipped over.

Reply by jba/fl on 12/6/10 9:10am
Msg #364105

Its arrogant to presume you have as much knowledge as you

are trying to state. Do you even know who Renee is and what she does for a living? And for how long?

Cari - you are brash and crude and rude. You do not know everything. I could say more, but since you haven't a clue about how others really perceive you and have no interest, what would be the point?

Reply by ReneeK_MI on 12/6/10 10:41am
Msg #364110

How is it not arrogant of you to presume things of me?

I started in retail lending in 1976, worked my way through many chairs, worked for First American, Flagstar, and many others who no longer exist. I've been a title processor, a retail mtg processor, a retail & a wholesale closer, a dt underwriter, a post-close auditor, and lastly I was a wholesale closing & funding manager for a division of HSBC.

During JUST the last 5 years of my 'inside' career, I personally oversaw input/output/funding of roughly 100,000 loan files, to the tune of 50 million/month. (In my resume, I only ever count those that I personally did myself.)

As I stated - I PERSONALLY know for fact everything that I stated I knew. The gentleman who did all those glorious closings for Nations, I post-closed his handiwork - my own eyeballs, that's how I know. The title agent closing manager - my eyeballs. I know the fabricated profiles because I personally know the people.

I, Cari, am not prone to shooting my mouth off from the hip.

Reply by JanetK_CA on 12/6/10 2:43pm
Msg #364139

Re: How is it not arrogant of you to presume things of me?

"I, Cari, am not prone to shooting my mouth off from the hip."

Right! And most of us are extremely grateful for your continually worthwhile input here! Many, many thanks, Renee!!

Reply by BrendaTx on 12/6/10 2:32pm
Msg #364137

Arrogant you are not, Renee'.

Reply by jba/fl on 12/6/10 8:18am
Msg #364101

Re: I won't win any popularity contests with this ...

I don't mind this at all. I feel that the purpose of this post was to get the rest of us (I will include myself, sure, an old dog can learn new tricks and polish ones s/he knows already) to sit up, pay attention and notice the whens, wheres and whys of the mistakes that we make, how we make them (lack of sleep? too rushed? distracted by phone? child? etc) and this will serve to make us stronger and more diligent and stick to our own standards and not falter.

I make mistakes (oops, did I say that? Did I shatter anyone's illusions about me this morning?) The really big ones come about from rushing, so I slow down. But slowing down has its pitfalls as well - get too slow and just forget about procedure or some such silly thing. Finding the right gait appears to be key. Well, whatever works.