Posted by KEK_FL on 12/10/10 10:51am
Msg #364602
What questions should I ask?
Hi everyone,
I realize that in this business you learn as you go, however, I feel like I should have set questions that I ask the TC/SS more than:
How many pages?
Is there a fax back?
What is the location?
Just hope that you all would be kind enough to help me out with this.
As always Thank You for your assistance in advance.
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Reply by desktopfull on 12/10/10 11:26am
Msg #364606
Start with message#33325
and read from there forward. That should answer your question.
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Reply by KEK_FL on 12/10/10 12:29pm
Msg #364611
Re: Start with message#33325..Thanks for the very long read,
Thanks for the very long read, however it did not answer my specific question. Only one post did. I did learn a lot from the post, it just keeps getting longer (I have read it several times and thanks for reminding me)
I have been doing this for about 6 months ( and doing the # of signings I want to be), I know I am new, however, I just "feel" like I should be asking different or more questions.
Thanks for any help 
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Reply by 1st_up on 12/10/10 12:35pm
Msg #364612
Re: Start with message#33325..Thanks for the very long read,
I think you have the right questions, do you ask about their payment policy? some pay within 30 days and others take longer by design. what kind of loan.
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Reply by JanetK_CA on 12/11/10 2:12am
Msg #364687
Re: payment policy
Relative to payment policy, it's a good idea to ask what they pay if:
- you travel but the borrowers don't sign;
- if borrowers later rescind;
- if it cancels after you've printed docs.
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Reply by CH2inCA on 12/10/10 12:36pm
Msg #364613
Re: Start with message#33325..Thanks for the very long read,
I like to know 'type of loan' 'loan company' 'number of signers'
pretty all I can think of right now...
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Reply by CH2inCA on 12/10/10 12:39pm
Msg #364614
Re: Start with message#33325..Thanks for the very long read,
That was supposed to be 'pretty much all I can think of'
I think some people have mentioned a 'check sheet' they use when they get calls.
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Reply by cheryl/md on 12/10/10 12:58pm
Msg #364617
Re: Start with message#33325..Thanks for the very long read,
very key one: ask for their TAX ID, just like they ask for yours
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Reply by Linda_H/FL on 12/10/10 1:01pm
Msg #364619
Tax ID #?? umm...why? n/m
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Reply by cheryl/md on 12/10/10 1:00pm
Msg #364618
Important: ask for their TAX ID, just like they ask for yours.
Sad the industry has turned into "get it - and don't pay for services"
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Reply by MichiganAl on 12/10/10 4:31pm
Msg #364646
Umm, no. n/m
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Reply by camellia/ca on 12/10/10 1:02pm
Msg #364620
The questions that I usually ask are:
What kind of loan?
How Many borrowers?
And weres it at?
and is it e-docs , overnighted,or do the borrowers have the docs?
I also suggest that you print out a copy of the "Signing Service Listing"pg from this website and keep it with you,so when a company does call you ,that you are not familier with ,then just look at the sheet to see what there star rating is before you take the signing.I usually take signings from those companys that have at least a four star rating .
Hope this helps!
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Reply by Moneyman/TX on 12/10/10 5:25pm
Msg #364653
Good suggestion
"I also suggest that you print out a copy of the "Signing Service Listing"pg from this website and keep it with you,so when a company does call you ,that you are not familier with ,then just look at the sheet to see what there star rating is before you take the signing.I usually take signings from those companys that have at least a four star rating ."
You can flip through when not at a computer to check the standings. Good suggestion, Camellia.
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Reply by KEK_FL on 12/10/10 5:42pm
Msg #364654
Re: Thank You All...What questions should I ask?
As always everyone here is very helpful.
Thank you for the suggestions and help!
Have a great weekend
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Reply by ReneeK_MI on 12/11/10 5:46am
Msg #364689
Usually my FIRST question is ...
"...and how much are you offering for this?"
I want THEM to name the number first, so I ASK first. Usually when someone calls, they immediately give me most/all of the other info I need - day, time, location & type of transaction. That's almost always what I hear after I say 'hello'.
I couldn't care less how many signers there are - do people charge differently if there's two instead of one? Once in a blue moon there's 3 or 4, and I've always been told upfront about it. I also don't ask how many pages, or if there's faxbacks (since I don't charge differently). I'll take a first pkg from a new client on faith (that it won't turn out to be very unusual) - if it turns out to be a ridiculously large pkg, I just adjust my fee the next go-around.
If it's a purchase w/a loan, I assume faxbacks - that's already built into my fee. I don't see Faxbacks on refi's very often, but don't mind - but it does usually mean I call them with their CHOICE of faxbacks, OR same-day-shipping, and I don't charge.
The 'KISS' rule works best for me. At the risk of sounding arrogant - it's my own humble opinion & experience that my 'KISS' fees seem to be a sufficient barrier to attracting clients I don't want in the first place.
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Reply by Linda_H/FL on 12/11/10 8:02am
Msg #364692
Re: Usually my FIRST question is ...
WHERE...my fees are based on in-county (30-40 min drive one way) as opposed to out-of-county (45-60 min drive one way)...then followed with WHAT - refi, purchase, sale, - answers to these get my base fee in mind and also set the basis for the rest of the questions - if needed.
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