Posted by John Bouchard on 2/27/10 7:52am
Msg #324487

HP 2055D - Need Help configuring 2nd tray -

HP business support is closed until Monday. I have a 2005d with a 500 sheet second tray. The first tray is loaded with letter, the 500 sheet second tray is loaded with Legal. I can't get the printer to recognize the difference between letter and legal. Any info would be appreciated...

Reply by PAW on 2/27/10 8:20am
Msg #324489

Check your printer's configuration carefully. The top (single feed) input is called Tray 1. The bottom trays are called Tray 2 and Tray 3. Make sure that Tray 2 is configured with letter and Tray 3 is legal size.

You can download (or view) the User's Manual from HP at http://tinyurl.com/yjj6sjh

Reply by Alice/MD on 2/27/10 8:34am
Msg #324491

What is going on? Today my printer will only print from tray 1 manually ... one page at a time. I have a HP 2015dn. Please send PM to me if you can help or have any answers for this problem.

Reply by PAW on 2/27/10 8:49am
Msg #324498

Re: HP 2015dn

1. Check printer configuration settings.
2. Reboot your system (printer must be on and ready as PC boots up).
3. If problem persists, remove and reinstall printer making sure it is configured properly.

Reply by John Bouchard on 2/27/10 8:37am
Msg #324493

It only picks up from second tray

The only way it picks from the top tray is if I detach the second tray.....

Reply by PAW on 2/27/10 8:47am
Msg #324496

Re: It only picks up from second tray

What software product are you using (Word, Excel, Adobe Reader, etc.)? It may be the way the software is controlling the printer. For example, if you are printing from Adobe Reader, you need to select "Choose paper source by PDF page size" in order for it to work correctly. Of course, this also assumes that the printer is properly configure. There are TWO configurations that must be done as well: (1) the hardware must be configured using the printer's console; (2) the driver must be configured to match the hardware configuration using the printer properties. Most folks forget to show "installed" in the printer properties / device settings, for Tray 3.

Reply by Frank/NC on 2/27/10 9:09am
Msg #324499

Re: It only picks up from second tray

Paul, if I may add that when you go into "Properties", make certain that tray 3 is installed. In addition, after making changes always click on "apply"