Posted by Lance Lopez on 2/3/10 11:46am Msg #321001
NSC - Timeline of closing process.
Due to the large amount to emails regarding the closing time I want to send this out. Its 30 minutes AFTER the closing has been completed. After the closing, before strapping your seat belt and warming the engine kindly click "reply all" to the confirmation that the closing is completed and when the package is being dropped off. If you dont have email access kindly call 866 291 8891 and use x 5112 to speak with a live agent. Lance Lopez VP, NSC.
Reply by Riley/FL on 2/3/10 11:52am Msg #321003
Thank you for the concession. Please state that on your instructions, if you could. And please tell Dave he's not doing you any favors by upsetting the good people on this forum.
Reply by Lance Lopez on 2/3/10 11:54am Msg #321005
I will send out a new mass email. We cant figure out who Dave is so were assuming hes using an alias. We have checked all agents in CA. Thank you.
Reply by Riley/FL on 2/3/10 12:18pm Msg #321022
Apologize to Brenda......
Her posts are invaluable to alot of us here on this board. I don't know her personally, but I regard her as a professional who only helps keep the rest of us better informed by spreading her knowledge. She really didn't deserve that.
Reply by Jones - Chelley on 2/3/10 12:27pm Msg #321031
a thought
All of the signing agents I have on staff are so completely trusted, the only time I need to hear from them directly after a closing, is if a signing doesn't take place. We do like to have confirmation of a closing but that is done at the earliest convenience of the signing agent. If you have a good relationship with your closers...who are your right hand in the field...a phone call directly after the closing shouldn't be expected. To me...that is hand holding. Hire professionals...pay them properly...respect them and you won't need to babysit.
Reply by BrendaTx on 2/3/10 12:28pm Msg #321032
Great idea, Chelley!
You took the words right out of my mouth.
Reply by Dave/CA on 2/3/10 12:30pm Msg #321035
Re: a thought
Just as a question, how many files does your company handle per month?
Towards the end of last year, 2009, I got an assignment from NSC that was numbered 47XXX (I don't remember the specific number) but that would indicate that they had done nearly 50,000 closings for the year.
Reply by Jones - Chelley on 2/3/10 12:48pm Msg #321041
honestly
Our volume is much smaller, but it doesn't mean my concept can't be upheld. If this was your point...I would like to think we have enough talent, heart...professional attitude that even with volume you can have healthy relationships with your agents. I think too many times TC, SS lose the concept of the signing agent being the right hand of the business. I think greater concentration should be on the people in the field representing our interest in the loan. If you aren't able to respect your right hand...then you need to ask yourself why. This is not meant as a personal attack. I used to prepare closings and it always ticked me off when I heard how our signing agents were spoken to. I made a promise then to always treat agents with the respect they deserve and have earned. God must have saw a place for me working with the signing agent because of this and I am telling you...the formula works...volume or no volume. It is not the agent who should be thankful for us...it is us who should be thankful for the agent.
Reply by Jones - Chelley on 2/3/10 12:50pm Msg #321042
Correction
When I closed..it wasn't for our company...lol.
Reply by Sylvia_FL on 2/3/10 1:09pm Msg #321048
Re: honestly
"It is not the agent who should be thankful for us...it is us who should be thankful for the agent."
Exactly
Reply by MikeC/NY on 2/3/10 3:56pm Msg #321087
Re: a thought
"Towards the end of last year, 2009, I got an assignment from NSC that was numbered 47XXX (I don't remember the specific number) but that would indicate that they had done nearly 50,000 closings for the year. "
Or it can indicate that they started numbering with some arbitrary number that has nothing to do with anything. For instance, what if their first file of the year was numbered 45001 and then they started incrementing sequentially? What if the first 2 digits indicate a region or a state, or even a client?
Reply by Yoli/CA on 2/3/10 12:37pm Msg #321036
Chelly = Now here's a professional in dealing with NSA's! n/m
Reply by janCA on 2/3/10 12:42pm Msg #321038
Re: Chelly = Now here's a professional in dealing with NSA's!
I agree, Yoli. He calls himself a VP and this is such unprofessional behavior. He has insulted each and every SA on this board with his crass remarks. Hard to believe he "used" to be a signing agent.
Reply by Linda Juenger on 2/3/10 12:44pm Msg #321039
Re: Chelly = Now here's a professional in dealing with NSA's!
Way to go Chelly. I can't imagine how much overhead NSC has in monitoring all these emails. No wonder they have had to lower their fee. How in the world can they keep up with who emailed what, who didn't email when they confirmed, who didn't email when they recieved docs, who didn't email when closing was complete. If what Dave says is half right about how many closings they do, he said close to 50,000 a year, then that is 200,000 emails. Who in their right mind would want to sit and monitor all these. Just absurd.
Reply by Dave/CA on 2/3/10 12:55pm Msg #321043
Re: Chelly = Now here's a professional in dealing with NSA's!
Well, I would assume that if they didn't think they could handle the email volume they wouldn't be asking for it. Furthermore, an email takes 30 seconds to open and review, while a phone call takes much longer. If they are indeed working with nearly 50,000 closings per year this is actually a time-saver. There clients ask for something, they provide it. If BOA (or any other lender) wants this information, then NSC has to get this information one way or the other. They can either do it the easy way(emails), or the hard way(phone calls). Which would you choose?
Reply by Jones - Chelley on 2/3/10 1:10pm Msg #321049
Re: Chelly = Now here's a professional in dealing with NSA's!
Here's the thing...when I hire an agent, I provide the contact information (phone number and email address) of that notary to my lender...communication is essential. (not that is always happens...lol) Our post closing team asks for confirmation of the closing via fax or email at the earliest convenience of the agent...which is usually received before the next business day. I would think the needs of the client should be expressed to the agent before the assignment is accepted. It really shouldn't matter which way is best...it is which way is required by the lender. My point is...if you have a trusted relationship with the agent...you know they will honor the terms they agreed to...no matter if it is a phone call or email. The biggest mistake we make in this industry is treating someone else like their part in the loan closing is more important or less important than anothers. VP..CEO...signing agent...SS, TC...Scheduler...I don't care who you are and who you are with...if you don't respect one another and communicate...you are going to lose in the end. and...for the record, I prefer phone calls...I am old school.
Reply by Marian_in_CA on 2/3/10 1:30pm Msg #321062
These conpnaies wouldn't need to do that if....
They hired signing services that they could trust.
If lenders are getting nit-picky about this, it's because the services aren't doing their job properly.
Reply by Marian_in_CA on 2/3/10 1:10pm Msg #321051
AMEN. Chelly is the type of person I'd work with. n/m
Reply by Jones - Chelley on 2/3/10 1:18pm Msg #321058
Re: AMEN. Chelly is the type of person I'd work with.
Thanks Marian...I really do love my agents...they are tops. I just wish I worked for a company that could support everyone of the agents out there. Thank goodness for the "Sylvia's" of the world!
Reply by PAW on 2/3/10 1:06pm Msg #321045
Re: a thought
I totally agree. I am a professional. As such, exception processing is the manner in which I choose to work. That is, unless there's an issue, everything will be done as expected. At the successful (or even unsuccessful) end of the assignment, a full 'closing' report is prepared and sent to the hiring agency detailing any anomalies and providing package return information, invoice and possibly some other 'fax back' documents the title company or lender may request.
Reply by Sylvia_FL on 2/3/10 1:08pm Msg #321046
Re: a thought
You are so right Chelley!
I do require agents let me know that the signing is completed as I send out the check in the next mail. I only expect them to let me know they have received the confirmation with the borrowers info, and then to let me know closing has been completed.
If, and only if, it is a signing agent's first signing with me then I do ask them to fax me back the notarized pages only so I can check their notarizations are done in accordance with Florida laws (only do Florida loan closings).
Reply by Jones - Chelley on 2/3/10 1:14pm Msg #321055
Sylvia
When I was new at this postion...I gained a great deal of insight from you...and my Bob/Chicago. As a matter of fact...that is all anyone has to do...is read...and learn. You will find out how to do things the correct way. Read the boards...Read the boards...Read the boards...that is what I have to say to VP's...CEO's...SS...TC...new agents...etc...
Reply by MW/VA on 2/3/10 6:11pm Msg #321130
Re: a thought
Thanks, Chelley. You know the real deal with signing agents. We are sometimes running from appt. to appt. If most companies would get it that if there's a problem, they'll hear from us--otherwise I do closing reports when I get back later in the evening. Granted, I'm know for good communication & always follow up. I'm also among those who cringe when I get confirmations with 4 or 5 pages of instructions. Those of us who are professionals have a set routing that we follow for every transaction.
Reply by docs1954CA on 2/3/10 12:19pm Msg #321025
Mr Lopez, by any chance did you recently hire a scheduler
That might have worked for Fairfax SS? Just wondering out loud......
Reply by Linda_H/FL on 2/3/10 12:20pm Msg #321028
ROFL docs!!.,.:) n/m
Reply by Marian_in_CA on 2/3/10 1:10pm Msg #321050
LOL!!!! Where's my screen cleaner thingy? n/m
Reply by Sylvia_FL on 2/3/10 1:13pm Msg #321053
Re: LOL!!!! Where's my screen cleaner thingy?
Reply by Marian_in_CA on 2/3/10 1:16pm Msg #321056
Oh my goodness, how cute is that? Thanks, Sylvia! n/m
Reply by Jones - Chelley on 2/3/10 1:18pm Msg #321059
Re: Oh my goodness, how cute is that? Thanks, Sylvia!
