Posted by Moneyman/TX on 2/10/10 2:23pm
Msg #322258

Offering Kudos to a SS..... Yes really

The Kudos I’m offering goes to Doc Pros (personally – Dori) for HOW they handled a payment situation. I haven’t worked for them for several years (just didn’t receive any calls). They called me for a job in Dec, which I accepted. I failed to get my “paperwork” (w9 or something) in until Jan, so I cannot fault them for any “late” or “slow” payment.

I called to check on the payment last Friday and was told that it went out last week (may have been that day or day before). When payment did not arrive today, I again called to verify that it went out last week; Alisha said that she would send a note to accounting and have them get back with me confirming when the check was mailed out.

WOW! In LESS THAN 2 min, I received a call from Dori (sorry, not sure on spelling). She apologized for the delay and stated that she had mistakenly placed 4 checks in a stack of paper on her desk – thus not seeing them she assumed she mailed them out. She discovered her mistake and mailed them out Monday of this week. She again apologized for the delay.
Since I was at fault with missing information, I cannot judge the actual payment time for this payment.

I am very impressed with Doc Pros, as a company and Dori, personally. They showed that they (1) respected me enough to call me right back and (2) accepted responsibility for the delay and apologized. They DID NOT tell me – our pay policy is net ___, as one company does in emails without even checking on payments. They didn’t blame it on not getting paid by someone else or wait several days to get back to me .... etc, etc, etc.


In this case, it was an honest mistake and she owned up to it. She mailed out as soon as she discovered the mistake and had no issue with contacting me right away when I inquired about it. I don’t know about anyone else, but when honest mistakes happen and the company is upfront, willing to take responsibility, and takes actions to correct it even before I contact them, when other issues arise I am more willing to work with them.

Again, Kudos to Dori of Doc Pros!

Reply by Loancloser on 2/10/10 3:04pm
Msg #322271

Nice to hear!

Reply by Notarysigner on 2/10/10 3:26pm
Msg #322275

Don't forget SC....

Reply by SOCAL/CA on 2/10/10 3:32pm
Msg #322277

You must have worked for their lowball fee. They use to pay $XXX. They now offer $85.00 w/edocs. No thank you.

Reply by Moneyman/TX on 2/10/10 3:39pm
Msg #322278

No, Socal ...

No, I don't work for low ball fees. They met my fees (could be why I haven't heard from them in a while). My fee for that job was $150 with e-docs.

I believe my services are worth what I charge and I do not discount myself like a blue light special.

Reply by Cam/CA on 2/10/10 3:42pm
Msg #322280

Re: It's Corie and yes they do respond quickly to pay

enquires, too bad that you have to enquire.

Reply by SOCAL/CA on 2/10/10 3:50pm
Msg #322281

Hey Chris

Did a search and you are the only Premier member within 21 miles and only 9 other notaries.
Lucky you!

Reply by janCA on 2/10/10 3:55pm
Msg #322283

Three Doc Pros in SC

I believe Corie is with DocPos,Inc.

Reply by Moneyman/TX on 2/10/10 4:00pm
Msg #322286

Yes, DocPros, Inc is the correct one. :) n/m

Reply by RickG/CA on 2/10/10 7:24pm
Msg #322306

There is a Dori at DocPros n/m

Reply by Moneyman/TX on 2/10/10 3:58pm
Msg #322285

Re: Hey Chris

Thanks, but when I started there were only 3 of us. And one was my brother! LOL There are others in this area - up to about 15 or so, they are just not on this site.

Reply by Moneyman/TX on 2/10/10 3:57pm
Msg #322284

Cam .. Thanks - must me my TX hearing LOL n/m