Posted by Ilene C. Seidel on 6/23/10 7:50am
Msg #342081

UPS shipments

Last Saturday I tried to send a overnight for Monday delivery using a handprinted shipping transmittal and the UPS store wouldn't take it because it was handwritten. They told me it had to be preprinted I called the title company they encouraged me to use my account number. I was concerned about doing this but they did pay me back upon funding the loan. I tried to preprint a label off the UPS website and in order to use the title companies account number it asks for info about the title companies account I wouldn't know. Has anyone else had problems with UPS shipping labels?

Reply by Linda_H/FL on 6/23/10 7:57am
Msg #342083

Never had a problem with them - as long as they're completed, they've never rejected my handwritten airbills.

Maybe rules have changed...we'll see next time but so far, so good.

Reply by Linda Juenger on 6/23/10 7:59am
Msg #342084

I haven't had that problem Ilene, but what I ran into last week was this.   I drop my UPS at our local radio shack in our small town.  UPS picked up there around 3ish every day except Sat.  Well, now the driver won't stop there UNLESS the store has generated a "label" within the store for pick up. That means that I could drop a pkg (which has an already paid for label on it) and it could sit there until radio shack sells a label. That could mean days. So, when I drop one there, I give whoever is working my card. They will call me if it won't be picked up. Then that means I have to drive about 20 miles round trip to drop it. So far it hasn't been too bad. Only have had to do that once.

Reply by HARRY_PA on 6/23/10 8:16am
Msg #342086

Individual UPS stores, all individually owned and franchised, make their own decision as to whether they will accept hand written ups shipping documents (air bills). As the owner of a non franchised notary and shipping center I have made the decision to accept all ups, fedex and dhl drop offs unless they contain hazardous materials. I will provide blank air bills for express shipments but not waybills for ground shipments.

I know that many of you require a receipt when you drop off a shipment. UPS provides me with an online program to issue such receipts; fedex and dhl do not. If an individual will not leave their shipment without a receipt for dhl and fedex I must return it to them. The same is true for their drivers. If you hand them a package they are not able to provide you with a receipt.

Happy end of month.

Harry

Reply by RJE/MI on 6/23/10 8:52am
Msg #342088

I find it interesting that UPS even offers Saturday drop offs for a Monday delivery. A while back I drove my UPS pkg 20 miles to their shipping center and was told they don't offer that service anymore. I know tell my clients who need a Monday delivery that they have to use FedEx.

Reply by HARRY_PA on 6/23/10 9:14am
Msg #342093

If someone brings a fedex or ups package to my store on Saturday for Monday delivery it is available for almost every US address. Up until recently that held true for primary addresses (major cities) in Canada and Mexico. In the last few months I have noticed that only fedex provides this service to Canada and Mexico though both provide this service domestically. Sometimes Saturday pickups depend on the origination point. Usually if Saturday delivery is not available to that area, Saturday drop offs for Monday delivery are not available either.

Harry

Reply by A S Johnson on 6/23/10 9:57am
Msg #342104

Harry, like you, I have a pack and ship store (20 yrs).
As you understand, nothing has really change with UPS (or the other carriers).

The UPS Store (old MBE Stores) have generally adopted a policy not to give out the blank air bills. This is so you must pay them thier price to ship your item (after all being a The UPS Store is not "cheap", they have a number of fees/expenses we independents don't have. Really I feel sorry for them, they MUST put up with "pointy headed itiots" in Atlanta, more than we NSAs put up with from SS. title/escrow cos, lenders, LOs)

Not accepting a drop off is in direct violation of thier contract with UPS and should be reported to UPS. (The UPS Store, like independent ASOs, contract requires acceptance of drop offs with exception of packages with items as HazMat BioHaz, guns and/or gun parts that are NOT acceptable.

A store, like the Radio Shack store, that accepts shipments from customers to ship UPS pays a weekly pick up fee. Drop offs don not count as part of the week ammont the store does with UPS. To discontinue this service would be a individual store decission. They may have decided the "daily pick up" charge imposed for a stop daily at thier store was more than was justified by thier own shipping weekly amounts (with UPS to have a daily pick up the min charge is $10 a week when that location ships at least $500 in that week. Up to $32 if you ship less than $50 in that week.

This is a warning, all carriers have within thier fee schulede the ability to impose a "stop charge" of up to $11.35 which must be in form of "your" check (no cash) when you call them to come by your location to pick up your shipment. Some my have run into to this all ready.

Reply by jba/fl on 6/23/10 10:03am
Msg #342106

Hummmm - I used to get pick ups daily from both carriers; now FedEx wants to charge me on the spot so I have discontinued that. Don't use UPS much, but they are the ones who give the most grief at the counters. I just don't even want to use them, always asking if FedEx is available because of the problems with UPS.

Times are changing everywhere.

Reply by PAW on 6/23/10 2:05pm
Msg #342147

Re: FedEx pickups

You're so right, Jules. I stopped having FedEx pickup from here when they started charging the weekly pickup fee. Since I go by a FedEx/UPS/DHL/USPS authorized shipping center at least twice in any given day, I just drop them there. Never a problem.

Reply by Lee/AR on 6/23/10 8:02am
Msg #342085

Not exactly that problem, but when I've just made the box pickup and the driver is cleaning it out as I run up with a package, they've cheerfully accepted the preprints and growled about the handprinted ones. And, when they are running late and I just happened to there, I once saw him throwing several handprinted ones back in the box but taking the preprints. Apparently preprints are less work. Which could explain why some packages get 'lost' for a day. (Guess I ought to explain that I have the ultimate luxury of having the USPS, FedEx & UPS latest time pickup dropboxes in my area lined up on one corner...when DHL/Airborne was still around, they had a box there, too.)

Reply by dickb/wi on 6/23/10 9:04am
Msg #342090

i thankfully have never had a problem.......the ups store takes mine and even issues me a reciept for it showing that it is in ups's hands......i always have the title co or ss as the sender and reciever so that there is no way they can back charge me for anything......i also have seberal dofferent pick up boxes in my area that all have different pick up times, the last being 7:30 pm at the ups depot itself.........

Reply by PAW on 6/23/10 9:04am
Msg #342091

I use computer generated labels all the time. When I select "Bill Recipient" or "Bill 3rd Party", the only thing that is asked is the zip code of the entity paying the bill. UPS nor FedEx requires any information that you wouldn't already know. Of course, this is when YOU prepare the airbill as the sender. If you're using the TC as the sender, then it may be necessary to provide additional information. I don't know, since all my airbills that I prepare show me as the sender.

Reply by Ilene C. Seidel on 6/23/10 10:53am
Msg #342114

Re: UPS shipments PAW?

I have tried to print a label from the site but it asks for info I don't know about the recipient. Are you using your account number as the shipper? I've been using the title companies account number as the shipper and receiver.

Reply by PAW on 6/23/10 2:00pm
Msg #342145

Re: UPS shipments PAW?

Yes, it's my account number that is used as the shipper. But the billing is charged to the recipient. I've never completed an airbill using the title company as both sender and receiver. Some companies include an airbill with them listed as both, but if I need to make one, the sender is me and the TC is the receiver with a "Bill Recipient" clearly stated on the airbill and entered that way in the UPS/FedEx online systems.

Reply by Notarysigner on 6/23/10 9:16am
Msg #342095

In my area (I haven't been to every store) they only accept pre-printed labels. I got a feeling that if the store is individually owned, they don't want to be stuck with the charge if listed account holder is in default. IMO

Reply by A S Johnson on 6/23/10 10:00am
Msg #342105

Next Day and Second Day are not charged back to the pick up location.
3rd Day and Ground are with a $10 rebill fee.

Reply by Grammyzoom on 6/23/10 10:46am
Msg #342113

I used to have both UPS and Fedex accounts. I could purchase supplies, print labels and arrange for pickups when needed. Very convenient.

A year or so ago UPS came to me to collect $187.00 in charges from one title company. It seems that the title company paid the bill but UPS couldn't find the payment and, legally, came after me for payment. Then someone goofed and billed me for double the amount! This went back and forth for several months. We eventually got it straightened out but I decided that I would no longer have a UPS account.

And, we too ran into the same shipping problems with UPS. Because the UPS stores are franchised it seems that the rules are never the same. We finally found one store that does not give us any problems and we generally takes the docs there and get a receipt. When I hand print the receipt I make sure that I NEVER put my name and address anywhere on the package though. I don't want to go through what I went through with UPS last year.

Reply by Angela Rowe on 6/23/10 10:45am
Msg #342112

I had the same problem I called in and they sent me the pre-printed label, I like using fed-ex no problems.

Reply by Ilene C. Seidel on 6/23/10 10:55am
Msg #342115

Thanks everyone for your input. I always use FEDEX for myself or if my client has an account. UPS has always been a thorn in my side.

Reply by Pamela Hoyle on 6/23/10 12:31pm
Msg #342119

Local UPS stores will not accept handwritten airbills. My UPS route driver is a peach and will pick up when I call his cell phone, since I don't have one every day. I had the same problem Irene did b/c I didn't have lots of the recipients info needed, even with their acct number. Much prefer them to pdf me a label or send it FedEx, even tho I heart my driver, Mike <3

Reply by Yoli/CA on 6/23/10 12:42pm
Msg #342121

I, too, prefer Fedex and encourage TC/SS to use Fedex. There's usually a problem with UPS .

Reply by LKT/CA on 6/23/10 4:41pm
Msg #342194

Let the TC know you've had issues with handwriting UPS labels, that drivers dump packages with handwritten airbills back into the drop box and to please email you an airbill. Also mention the problem with some independent UPS Stores that refuse to accept handwritten airbills. Even better....ask the TC to email you a FedEx airbill.

Basically, highlight to the TC that their emailed airbill will alleviate shipping issues and ensure that the docs get back to them *timely*.

Reply by MW/VA on 6/23/10 8:20pm
Msg #342246

Great suggestion. There's no reason we should be dealing

with the hassles of whether labels are accepted or not.

Reply by Susan Fischer on 6/23/10 9:35pm
Msg #342255

Five Star Post * * * * * n/m