Posted by Cody on 5/27/10 3:39pm
Msg #338595

Nations Signature Closers Email

received an email today and here is the bolded bottom line...

Effective June 1st, we will charge every notary a yearly Admin Fee in order to remain in our database and receive orders. The fee will be $25, one time per year due July 1. This will help us cover the background check, license and survey, and SAS 70 security audit requirements of communication and package delivery. The fee can be paid by check, or with your approval we will deduct the fee from any single signing you perform.

Reply by pan/nd on 5/27/10 4:11pm
Msg #338602

Not from this guy they won't.

That's like the IRS charging you $25 for the priviledge of filing your taxes.

I predict it will be as popular as finding mud in a box of bandaids.

Reply by Ali/IL on 5/27/10 4:41pm
Msg #338609

I got it too

Reply by A S Johnson on 5/27/10 5:00pm
Msg #338617

And it continues.
Remember the discussion about the $4.50 charge per signing if we accepted we neede to have a credit (gift) card on file to cover that fee (NOT refundable).
Many of you thought that was OK.
I asked the rhetorical question "if this is acceptable, what will be next?".

Give an inch, lose a mile.

Reply by A S Johnson on 5/27/10 5:04pm
Msg #338620

Sorry about a 2nd post on this item.
$25 to be in their datebase, "What does this fee buy you????". A pig in a poke.

Reply by Ali/IL on 5/27/10 5:13pm
Msg #338623

They haven't called me in ages. So, if! they do call well, it really really wouldn't make sense

Reply by A S Johnson on 5/27/10 5:27pm
Msg #338628

The last assignment I did for them was Jan 2010. They had been good to me.
The below is thier Apr 14, 10 message to all thier SAs

>To our loyal signing agents,

>I just wanted to say we appreciate all the work our representatives in the field do for us. >Our success not only is based on quantity of closings that we can secure from our clients, >but the professionalism and excellence of our notaries. I am hoping with our joint efforts we >will be able to surpass our previous year's business while continually increasing our clientele >and building a higher rapport with our clients as well as our notaries in the field.
>With that being said, I wanted to point out an additional reminder and a new procedure we >are starting to try and better our working relationship. First, would definitely be an issue >with fax backs. The Lenders need these completed (if there is any) for their closings before >the documents are dropped. Unfortunately there are no exceptions to this rule. Certain >lenders will always have fax backs; for instance Bank of America and on a normal basis >5/3rd.
>Upon receiving the document package check for the faxback requirement sheet
>If blank there is no fax backs
>If missing please contact the appropriate NSC Team or the Title closer on your confirmation
>After completion of the closing and as soon as possible complete the fax backs while >following the instructions provided by the Title
>Company
>Call or email NSC advising us the closing is completed as well as the fax backs

>Second, would be corrections. Everyone makes mistakes, and no one is perfect. Our only >concern is the frequency of these mistakes. In order to try and offset the frequent >corrections we will be implementing a ten dollar deduction on files that need to be corrected >due to a notary's error. Corrections at times are as important as an entire closing, so these >needed to be handled with care and a timely manner. There have been instances where >notaries have been at fault and refused to correct their mistakes. In this instance, we >obviously need the situation rectified to complete the closing. If you do refuse to correct >your mistake, we will be forced to deduct your fees so we can have a notary complete the >entire signing correctly to resolve the situation. Our hope is that this will motivate notaries >to become even more thorough to ensure we have represented a positive and professional >persona for our clients and their borrowers. With fewer corrections we will be able to save >manpower, time, and energy for our clients and ourselves. Following these simple guidelines >will ensure this process occurs quite smoothly.
>Upon receiving the correction review the documents needed to ensure this is an error due >to your mistake
>Call the borrower as soon as possible to work a time and place to correct the mistake
>Reply to all on the correction email to ensure we are aware that you have received the >correction, have contacted the borrower, and
>will be taking care of the correction asap
>After completion of the correction reply again to the original email stating it is completed
>Complete the fax backs (if required) and drop the correction with the label provided.

>This notification is by no means a negative one. We only want our notaries to be on the >same page to increase our productivity and excellence. If you already follow these >procedures to the "T" please keep up the good work. We would definitely appreciate a >response ensuring this notification is well received and understood.
>Thank you,

>Nations Signature Closers

Reply by loancloser46 on 5/27/10 6:02pm
Msg #338634

lowball closers=mistakes=required faxbacks

I close BOA loans all the time for many companies and never have faxbacks required. You get what you pay for in this business. It is a shame. They used to be one of the "good guys". No handholding, no faxbacks,decent pay. No more.

Reply by CopperheadVA on 5/27/10 7:59pm
Msg #338656

So they are going to charge the notary $10 because the notary made an error, AND the notary is supposed to go and fix it while still sucking up a $10 deduction.

If the notary refuses, then a $10 deduction PLUS another deduction for potentially the entire fee for the cost of getting the error fixed or the whole package resigned.

Hmmm.

They had me at the $25 annual fee. They only call me when they're desperate, which isn't often. No way will I give them $25 per year!

Reply by A S Johnson on 5/27/10 5:30pm
Msg #338629

Here is the Feb ,10 post from them.
Question, Did they change management of sell?

Valued Signing Agents,
I wanted to reach out to all signing agents to discuss a few requirements that all signing agents must perform as part of the closing.

Once Nations Signature Closers has contacted you and you have accepted the closing, the following steps must be preformed.

1. Click REPLY ALL and type "CONFIRMATION RECEIVED" to all parties on the emailed confirmation that you received from Nations Signature Closers.

2. Contact the borrower immediately to confirm the appointment. (Do this even if you don't have documents) Once confirmed, click REPLY ALL and type "CONFIRMED" to all parties on the emailed confirmation that you received from Nations Signature Closers.

3. Once loan documents are received please click REPLY ALL and type "DOCUMENTS RECEIVED" to all parties on the emailed confirmation that you received from Nations Signature Closers.

4. Once closing has been completed Nations Signature Closers needs the following information within 30 minutes of the scheduled closing.

A. Did this loan close? If so, please also provide the tracking number. If not, Please contact Nations Signature Closers at 866-291-8891 extention 5113.
B. Were any documents required to be faxed back to the title company and has that been completed?
C. Were the borrowers required to provide any funds at closing?
D. What time is the loan package going to be dropped at FedEx? Also, please provide the latest pickup time for that box/office used.

This will reduce the amount of phone calls your receiving daily.

Please make sure all these requirements are being completed. Nations Signature Closers reserve the right to adjust fees accordingly.

Signing agents that perform these tasks completely will continue to get the signings.

If you have any questions please email [e-mail address]

Thank you,

Lance Lopez
Vice President
Nations Signature Closers.
[e-mail address]

Reply by PAW on 5/27/10 5:40pm
Msg #338632

>>> This will help us cover the background check, license and survey, and SAS 70 security audit <<<

Does this mean they will perform a complete background check and perform a SAS-70 audit on us? (I don't know what the "license and survey" would entail.) Having been a Risk Manager at a major bank, I'm very familiar with SAS-70 audits and I can tell you 99.9% of the notary signing agents that I know would fail the audit.

In retrospect, I don't think they will be auditing us, but having their own SAS-70 audit and they want us to pay for it.

I don't understand their philosophy one bit. It's their cost of doing business and we shouldn't be subsidizing them.

Reply by A S Johnson on 5/27/10 5:57pm
Msg #338633

FYI.
Most of the signing I did for them was for the below.

Nations Lending Service of Ohio

(866) 334-7198 ex. 1115

(614) 537-2147 cell

Fax: (800) 668-1526

Reply by GOLDGIRL/CA on 5/27/10 7:00pm
Msg #338644

What a scam!

"The American Institute of Certified Public Accountants (AICPA) issued a Statement on Auditing Standard No. 70 (SAS 70). SAS 70 is the definitive standard by which user organizations (companies that use outsourced service providers) and their auditors can gain comfort that controls at the third-party service providers are adequate to prevent or detect a related material error that could impact the user organization's financial statements."

Proving yet once again that NSC is a bunch of idiots - and any notary who would continue to work for them must be too. Remember Lance, thrit VP? He was the guy who came on this board and said notaries are a bunch of overpaid whiners (which may be true in some select cases, but ...) This is yet another sympton of an out-of-control SS.

Reply by Notarysigner on 5/27/10 7:43pm
Msg #338651

nada! n/m

Reply by Moneyman/TX on 5/27/10 9:02pm
Msg #338665

Is this company in SC?

Tried to look them up just for research. I don't pay any company to be on any list, unless they are willing to guarantee me 10 loans a month and pay $200/per signing with Net30 or less.

Couldn't find them in SC. Evidently they have been around a while as some have worked for them over a number of years. Even if someone has not worked for them IMO they should be listed in SC and rated based upon the interactions between SA's and the company. If they send out emails charging money to be in their database and for each closing, I say rate them for the sorry company they are, or for the great company they are if they charge that fee and also pay $200/per closing.

Why complain about companies but not rate them or see to it that they are in SC for others to get a heads up? JMO

Reply by jba/fl on 5/27/10 9:19pm
Msg #338669

Re: Is this company in SC?

I found them, both logged in and not logged in. They are rated with 4 stars, possibly because of their past reputation being so heavily weighted.

Reply by Linda_H/FL on 5/28/10 6:35am
Msg #338701

Linked.. n/m

Reply by Moneyman/TX on 5/28/10 9:32am
Msg #338744

Re: Linked.. / Thanks :-) n/m

Reply by MichiganAl on 5/28/10 2:01am
Msg #338692

Truly sad to see how far they've sunk n/m

Reply by CANotaryPlus on 5/28/10 2:41am
Msg #338694

Re: Truly sad to see how far they've sunk

Looks like they have learned well from the present adminstration.

Reply by CANotaryPlus on 5/28/10 2:42am
Msg #338695

Re: Truly sad to see how far they've sunk

Oops, probably should have posted in Just Politics. Sorry.

Reply by Linda_H/FL on 5/28/10 7:17am
Msg #338712

I just caught the rest of the e-mail elsewhere

"If you feel you cannot participate in this fee, we understand but regretfully cannot keep you in active status. The changing landscape of our industry, the additional reporting necessitated by regulatory agencies, and the reporting required by our customers require us to respond. Your assistance assists us in remaining one of the leading professional notary companies in the industry today."

Priceless...$25 admin fee to pay for their reporting charges required by their clients...don't charge your clients for their additional requirements - sure, take it out of the notary pocket.

Bull

Reply by CopperheadVA on 5/28/10 10:36am
Msg #338757

Isn't this the same company that came up with the brilliant idea to have all docs printed at Kinkos and the notary can go and pick them up? And there was no concern for how far out of the way it is for the notary or how long the notary has to wait at Kinko's?