Posted by Shoshana/AZ on 11/11/10 9:41am
Msg #360768

Fax component of HP 3330 biting the dust?

I keep getting communication error 388. I searched the manual but couldn't find anything.

Reply by Linda_H/FL on 11/11/10 9:45am
Msg #360770

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=66359&prodTypeId=18972&objectID=bpl12038

Reply by PAW on 11/11/10 10:00am
Msg #360774

The manual doesn't contain the error codes. The link Linda provided is what I have also.

You may not be having a problem at all, it may be a noisy phone line or a compatibility problem with the other machine. Have you tried sending a fax to another number? (I get them occasionally trying to send a fax to eFax and K7 e-fax numbers.)

Reply by Shoshana/AZ on 11/11/10 11:33am
Msg #360790

This the first fax I am sending from my new home. I never had this problem before. It is going to an efax. I trtied sending to my efax and it also did not work.

Reply by Glenn Strickler on 11/11/10 11:25am
Msg #360788

If you can sent to another fax number, then you will have your answer.

PAW mentioned noise on the phone line. A couple of years ago, my fax (not your brand) quit working properly and I got frequent error codes. I also began to notice a little static on my phone line. Called the phone company and they found that the connection at the street was not properly done and over time, moisture got into it and finally degraded the connection to the point where we were getting static. The fax was the first to have issues, I guess, because it is the most noise sensitive.

Reply by Shoshana/AZ on 11/11/10 11:52am
Msg #360792

Thank you all for your help

It probably was an incompatibility with the efax number. It worked great with another number.