Posted by Ali/IL on 11/16/10 10:29am
Msg #361522

Got this with confirmation

Attention signing agent: Please provide this page to borrower.

Dear Homeowner,tell us about your notary signing experience within 72 hours from your signing date for a chance to win a $50 American Express gift certificate.

I am speechless

Reply by Scott/NJ on 11/16/10 10:41am
Msg #361523

That's great! I have considered doing that myself and then having a collection of testimonials concerning my work ethics and level of customer satisfaction. And if there were negative comments, I would be able to take corrective actions to improve my professionalism.

Did this come from the Closing Co or Signing Service? Can you say who it was from?

Reply by jba/fl on 11/16/10 10:45am
Msg #361524

Why speechless? This has been an ongoing concern of theirs and has been addressed on other forms included for the borrower in the past. Many times you will see about 5-10 questions and the NSA has been included, usually last.

Reply by CopperheadVA on 11/16/10 11:01am
Msg #361528

LSI includes this with their confirmations. I never give it to the borrower - in fact I don't even print it. If the hiring party wants the borrower to complete a survey about me, they can mail or email it to the borrower directly. I just don't feel comfortable giving that to them myself.

Reply by Ali/IL on 11/16/10 11:11am
Msg #361529

I am aware of the surveys but, this is the first time that I see them entering them into a drawing.

Reply by CopperheadVA on 11/16/10 11:26am
Msg #361535

I'm pretty sure there was always a gift card prize drawing connected to the LSI surveys.

Reply by jba/fl on 11/16/10 12:00pm
Msg #361553

My thoughts, FWIW:
They are not getting enough back, this will give them greater numbers. Perhaps they are evaluating if the NSA is the way to go or if there might be a better alternative.

Reply by Donna McDaniel on 11/16/10 12:06pm
Msg #361554

jba, what would be the alternative? n/m

Reply by bagger on 11/16/10 11:17am
Msg #361530

I don't have a problem with this. This job is more than just pointing and saying sign and date here. It's making the borrower's feel comfortable. LSI and others are simply rating their vendor's effectiveness.
All good companies continually evaluate their suppliers, and for good reason.
If you feel uncomforatble about being evaluated, then maybe you have a problem.

Reply by CopperheadVA on 11/16/10 11:24am
Msg #361533

Very funny. n/m

Reply by CopperheadVA on 11/16/10 11:26am
Msg #361536

... and uncalled for n/m

Reply by bagger on 11/16/10 11:51am
Msg #361548

Re: ... and uncalled for

Uncalled for?
And why?
I still think it's a great business practice on LSI's part.

Reply by CopperheadVA on 11/16/10 11:58am
Msg #361549

Re: ... and uncalled for

LSI is welcome to solicit the borrower for an evaluation of my services. I just prefer that they solicit the borrower directly instead of having me pass it along. I feel it's rude and uncalled for when you insinuate that I must have a problem with my work if I am uncomfortable with giving the borrower the form.

Reply by bagger on 11/16/10 12:00pm
Msg #361552

Re: ... and uncalled for

Well CopperheadVA, like the politician's say, "I apologize if my remarks offended you, but I am sticking by my statement." If you are doing a good job, you have nothing to fear by being evaluated.

Reply by Heather Smith on 11/16/10 11:34am
Msg #361539

Ouch Bagger! I have seen these in the LSI packages too. I always give them to the Borrowers and wish them luck in winning : )

Reply by parkerc/ME on 11/16/10 4:59pm
Msg #361610

I don't have a problem with it either. I figure it's the alternative to a HappyCustomer.com site. How else can a borrower pass on to our clients those nice compliments that we get. And if they get a lot of nice compliments about us, we can justify our higher fee for quality work. (I believe in Santa and the Tooth Fairy too!) If they can win $50 for a signing satisfaction evaluation, good for them! Obviously, I'm going to put forth the effort to get a good evaluation from the borrower. It's like the performance reports we get at our primary employment.

Reply by C. Rivera Chicago Notary Services on 11/16/10 11:35am
Msg #361540

WOW. n/m

Reply by Donna McDaniel on 11/16/10 11:47am
Msg #361546

Servicelink has a 4 page survey the borrowers fill in at the signing or they can opt out or go online to fill out.
I think it's a good thing, TCs should know who they are hiring and how the borrower views their signing experience.

Reply by Ali/IL on 11/16/10 2:32pm
Msg #361586

I have no probems with surveys.

This was in a modification confirmation. Where they said it would be 5 pages and no notarization. I guess they put them in all the packages. I just don't know why they include it in my confirmation then ask me to hand it to them.

I feel it should be in the package.

Reply by Susan Fischer on 11/16/10 6:41pm
Msg #361621

I put it at the end of the pkg. As a LAST PAGE with

a 'good luck in the drawing!" grin - well, it's just a nice way to end a long signing process.

Ok, sometimes I forget. But, I try.

Reply by anotaryinva on 11/16/10 6:49pm
Msg #361623

I must be missing something...

From what I have read, bo's are given a satisfaction survey or such. I have seen these stuck in loan docs and what I normally do is stick them in the back, the very last page. Once I get to the 'survey' I hand it to the bo or bo's and say, here this is for you. You can fill it out now while I review your documents and make sure we didn't miss anything; you can ignore it, if you want to go get that screaming baby/drink/barking dog; or you can fill it out tomorrow and fax it to you lo; you can throw it away because it has no bearing whatsoever of your loan being processed.

I think it is totally embarrassing to hand someone a piece of paper with questions on how I performed MY job and expect them to fill it out in front of me and return it to me. Just my opinion. Usually the forms I see are about 10 questions, 9 are about the lo, the lender and the process, 1 is about me. I still give the same spiel.

Reply by jojo_MN on 11/17/10 12:03am
Msg #361649

This is the one the OP has in LSI pkg - Not advertising -

It States;
Dear Homeowner(s)
Tell us about your notary signing experience
within 72 hours from your signing date
for a chance to win a $50 American Express Gift Card.

Go to
WWW.LSI-LPS.COM
Click on: "Borrower Survey"
Please enter the following information to assist us in our survey:
Order No: (XXXXXYY)
Notary Provider ID (ABC12)

You may also call LSI Title at (800) 756-3524 X5035
or Via email at [e-mail address]

We value your feedback
Thank you for your time.

Reply by JanetK_CA on 11/17/10 6:40pm
Msg #361762

Re: This is the one the OP has in LSI pkg - Not advertising -

Thanks for posting this. I was picturing something very different and thinking that it was pretty tacky - if not embarrassing - as anotaryinva said. But it clearly says "within 72 hours". I don't think I would ask them to complete it in front of me or have it returned with the documents unless they suggested it. THAT would be tacky! And, imo, would be less likely to elicit an honest evaluation.

I think it's a good thing that the client cares enough to want to know how well the notary handled the situation. The only thing that would be better would be to then provide feedback to the notary to advise if there are issues (s)he needs to work on improving.

Reply by MW/VA on 11/16/10 10:09pm
Msg #361644

That's a new twist. I've never seen that. I'm guessing

it's an incentive to get them to participate. Everyone else is doing that.
As far as performance surveys are concerned, I don't have a problem with that.
There's one tc that includes it in the pkg. I think they work to my benefit, so why would I have an issue. Citibank also includes a survey to evaluate their employees performance. They are obviously concerned with great customer service & satisfaction. IMO I wish there were more companies that cared about the borrowers.