Posted by LynnNC on 11/20/10 8:27am
Msg #362087

Mortgage Connect

I am scheduled to handle a closing for them on Tuesday. I used the Orange search button to see what I could find out about them. I have a 3-page confirmation, the last is a stacking order for the package. It is my MO to leave the loan package in the order I receive it, unless there are faxbacks, which I pull out, then put at the front of the package when I send it back.

To those of you that have closed for MC - do they expect NSA's to go through the package and put the docs in the stacking order? IMO, that is the job of the title co., and I don't plan to do it.

Reply by Retsing on 11/20/10 8:30am
Msg #362088

Lynn,
I do closing for Mortgage Connect (MC) and I do the same thing...print in the order rec'd and keep the faxed pages up front in the envelope that goes back to them.
I haven't had any complaints (yet).

Reply by LynnNC on 11/20/10 9:13am
Msg #362102

As to order of documents...

...I do go through the borrower's set and put the Note, 1st payment letter, TIL, Itemization, DOT, RTC and 1003 at the front. I quickly go over the docs with them in the beginning, and then let them look at them while I write down their ID info. I find that makes the closing go smoothly.

Reply by PAW on 11/20/10 9:18am
Msg #362104

Re: As to order of documents...

I put the documents in signing order for presentation. I do not restack the documents afterwards, except for purchases where funding docs are faxed back, then the funding docs are put on top. Never had problems with any TC about it.

Reply by MW/VA on 11/20/10 9:30am
Msg #362107

Ditto n/m

Reply by James Dawson on 11/20/10 9:47am
Msg #362110

Re: As to order of documents...

PAW / MW Are you saying you do not present them in the order as printed? I also like what was mentioned earlier of re-arranging the borrowers copies for review, never thought of doing that.

I try to sign them in the order printed as I have had some grumbling about how I sent the Docs back a couple of times.

Reply by HisHughness on 11/20/10 10:03am
Msg #362112

Re: As to order of documents...

I >always< present the note, HUD, TIL and RTC first. If you don't, half the time the borrowers are going to be asking questions about them before you reach those documents, and that will slow down the closing. Presenting the RTC up front makes them more comfortable with the process -- and also gives me a chance to get in some patter:

"Okay, I'm required to give you two copies of the Right to Cancel. In addition to these two copies, there are five unexecuted copies in your folder; that's seven copies altogether. Do you feel that you have been sufficiently informed that you have the right to cancel -- if not, let me know, 'cause I can get you more copies if necessary."

The great thing about closings is that you never have to develop any new material; you have a constantly changing audience with each closing.

Stacking order is something I have never worried about, and have never had any complaints on. It occurs to me that if a company sends docs in more than one email, as is often the case, the signing agent has no idea what the stacking order is supposed to be anyway.

I just have better things to do than shuffle papers so that a $9 an hour receiving clerk doesn't have to do it.

Reply by James Dawson on 11/20/10 10:47am
Msg #362127

Re: As to order of documents...

I agree, I also prefer to get the "majors" done before the borrowers start yawning. It's usually the statement of information that causes to most grief or change in attitude for me.

Reply by Retsing on 11/20/10 10:50am
Msg #362129

Re: As to order of documents...

I always refer borrowers to the HUD first off. It would be nice if the lenders would let them know before I show up about the bottom line. (Some do but alot don't)
Good idea to mention about the RTC up front.

Reply by jnew on 11/20/10 12:05pm
Msg #362141

Re: As to order of documents...

If the customer wants the documents ordered in a certain way I will create a second stack of signed documents at the signing which only includes the arranged documents on the list. After reviewing signatures and leaving the closing, I will stack them in the requested order before sending back to customer. If this creates too much work time for me I will factor that into my pricing. I feel if you decide not to follow the customer's direction they are not getting the service they expect. It really is not that big a deal if you do or don't, but if they choose me over another SA because of it, it will benefit me for providing the service.

Reply by ReneeK_MI on 11/20/10 12:20pm
Msg #362147

I love stacking ...

If I see a stacking sheet, I'm off & running with the extra mile of CS. I can stack in less than a couple of minutes.

Here's how I do it - although before you can be quick, you need to be able to recognize a doc at a split-second glance:

Pkg on left, stack sheet in front of me, take top doc, mark off sheet & set it to the right. Take next doc, find it's place on sheet - if it's before the last one you laid on the right, lay it FARTHER to the right; if it's after, lay it to the left of that first doc, mark off on sheet. Take next doc off pkg, find it's place on the sheet, lay it into your 'right hand' spread wherever it belongs, mark off on sheet.

99% of the time, the items they want stacked will be the collateral/critical/call them what you will docs - and those will already be at the top of the pkg.

This was actually something I did for 'fun' & training when I had a 'real' job - by the time anyone was done being trained by me, they could take a dropped-on-the-floor mess and turn it into a stacked pkg in a heartbeat. It really helps train your eye to spot any particular doc at a glance. Yeah, I know ..to each his own! =)

Reply by BrendaTx on 11/20/10 6:13pm
Msg #362197

ExCeLLent Lesson, Renee'. Thanks. n/m

Reply by MW/VA on 11/20/10 2:58pm
Msg #362169

Yes, James. I don't print & run. I stack the docs in a

signing order. HUD, Payment letter, Note, DOT, TIL, RTC etc. That way all the nos. are upfront in the first pages. It takes the extra time when printing the docs, but makes for very smooth signings. I've never had any complaint for any ss/tc. What they don't want is the notary to shuffle the docs like a deck of cards. I've received docs when I was the 2nd notary on a split signing--what a mess--no order. I can't imagine not putting the HUD on top.

Reply by James Dawson on 11/20/10 3:26pm
Msg #362176

Re: Yes, James. I don't print & run. I stack the docs in a

I do the same, I just put them back in the order they were in when I print the PDF file. Print and run? more like print and get in traffic.

Reply by LynnNC on 11/20/10 12:20pm
Msg #362148

Re: As to order of documents...

I don't rearrange the lender set as some don't like it, but I do put what I describe to the borrowers as the 'key documents' in signing order in thier package. I quickly present them and let them look at them while I write their ID info. in my notary journal.

Reply by LKT/CA on 11/20/10 5:36pm
Msg #362193

The borrowers copies are in the order printed. The copies they sign have the critical docs on top and the rest of the docs are in the order they are printed. No TC has ever complained (to me) about receiving the package with the critical docs on top.

If the hiring party wants the docs in a particular order and includes a list - no problem, I'll comply. So far, I've not had that request.

Reply by jba/fl on 11/22/10 1:15am
Msg #362325

Having just done one for them, re=-read that page. It is for the next person in the food-chain, not you.