Posted by dickb/wi on 11/11/10 3:44pm
Msg #360836

goooood grief.......

closing set for 1pm....waiting for quit claim deed before i can go....now 3:40pm cst and no answer to my e-mails................they must think i have nothing better to do.....title is on est and close @5pm and it is one of those where u can't get ahold of any one after closing time.............

Reply by Jason Berger on 11/11/10 4:01pm
Msg #360847

I feel your pain. These companies COMPLETELY take advantage of us being the low man on the totem pole. I've had to cancel closings for this reason, then they get mad. YOU were two hours late and were unreachable, not me.

Reply by Jason Berger on 11/11/10 4:03pm
Msg #360850

And being unable to get ahold of someone after closing time isn't your fault nor your problem, not to sound like I'm passing the buck, but you can only do so much.

Reply by JanetK_CA on 11/11/10 10:35pm
Msg #360927

Re: goooood grief....... Here's a new idea!!!!

I just had a light bulb moment... Here's what I think is a great idea for a new training program for XYZ to offer to NSAs that would probably be an actual win/win for us all. Maybe they could arrange a joint venture with Hogwarts!!?!!! After all, our clients already seem to think that a magic wand is part of our standard equipment, right?

All in favor??

Reply by Lee/AR on 11/12/10 1:13am
Msg #360937

Aye

Can we get a broomstick for bypassing traffic & ignoring speed limits, too? Ya' think?

Reply by dickb/wi on 11/11/10 5:55pm
Msg #360884

now at 5 hours past closing time & docs not complete.... n/m

Reply by John Schenk on 11/11/10 6:03pm
Msg #360889

It's an individual choice when to pull the plug.

I have found when it runs this long over it usually doesn't go anyway. I'll go with the flow, as long as I have nothing better to do, but they'd probably be testing my limits at 5 hours past the signing time.

JJ

Reply by jba/fl on 11/11/10 6:05pm
Msg #360890

Taking advantage of holiday? my guess. n/m

Reply by JulieD/KS on 11/11/10 6:50pm
Msg #360898

Re: Taking advantage of holiday? my guess.

If you'd give them a deadline for receipt of docs, you wouldn't be an edoc hostage. I guess it's a personal choice how long you want to waste waiting on docs that may or may not come.

Reply by Linda_H/FL on 11/11/10 7:10pm
Msg #360902

Re: Taking advantage of holiday? my guess.

I have a deadline for doc receipt, but if I'm not scheduled for anything else then the waiting is no big deal for me (well, it's aggravating, but I deal with it)...however, I *DO* have a limit as to how late I'll start a signing - and that's 8:30pm.....if I can't start a signing by 8:30pm then I don't want it - starting at 8:30 gets me home by 10:00-10:30 at the earliest as it is, even later if it's farther out....that's more than late enough for me.

MHO

Reply by John Schenk on 11/11/10 8:25pm
Msg #360912

Absolutely fair...no make it, new fee. n/m

Reply by Victoria_NJ on 11/12/10 10:59am
Msg #360977

Sometimes you have to manage your time efficiently

If you had no other closings and want to wait for docs, that is your choice. If you have other closings, then you simply give them a cut off time of when you can receive docs. If they don't meet that time, you say, "Thanks, I have to go to my other closings, can push this one back to X time, provided I have full docs by X time"

I always give my title clients a time by when they have to have docs for any of our closers when taking the file, which is normally 2-3 hrs minimum prior to closing based on the location from the closers' office.

If the doc receipt time cannot be met by the client and the closer has to leave for other closings, we simply give the client the option of postponing the closing for the day or pushing the closing back to a later time that day. If the original closer is already booked, then we go to Plan B of getting an alternative closer.

My thoughts are no closer should be late to their other closings because the client did not meet the contracted time for receipt of docs.

Your time is your money - just think of it that way - if you have the luxury of waiting around for docs, don't stress. If you don't have that luxury, then simply give them a cut off time or a push back time you'd be available to do it later.

Reply by dickb/wi on 11/12/10 3:07pm
Msg #361034

closing went.......

i didn't have another closing that would interfere with this one thankfully.....i finally got remainder of docs @ 7pm and went to the closing......glad i did...turns out that the borrower and i served in the same unit in the marine corps....[he 35 years after me]and we became instant brothers....closing went like clock work and i have a new friend......glad i didn't set a drop dead time....