Posted by Dayna Ollero on 10/26/10 5:38pm
Msg #358338

FASS First American Signature Services

DO NOT work for them, they take over 20 minutes just to ANSWER the phone, they don't know what they are doing. They are the WORST!!!!

Reply by Philip Johnson on 10/26/10 5:43pm
Msg #358339

Worst,really?

I think there is quite a few company's that are higher on the list then Fass.

Reply by Jack/AL on 10/26/10 5:50pm
Msg #358341

FASS been velly velly good to me....... n/m

Reply by kcg on 10/26/10 5:59pm
Msg #358343

Re: FASS been velly velly good to me.......

Me too. It is probably regional but ----- no such thing as White Glove anything. They call (my fee is preset so we never have to dicker), I accept or decline, docs are 99% of the time always early, very few cancellations, no fax backs and my payment is never more than 2 weeks away...sometimes it is 2 days away. If there is any issue, I can reach title, no sweat. The only time I have to call FASS is if I'm going directly to another signing and cannot post results in a timely fashion, then at EOM yes I might have to wait but any other time I get right in. You can also just leave a message - press 1. I love getting calls from them.

Reply by pan/nd on 10/26/10 7:33pm
Msg #358350

Re: FASS been velly velly good to me.......

I'm with you kcg..and I echo your comments.

I have no problems with FASS.

And pmt from them is lightning fast.

Reply by Donna McDaniel on 10/26/10 8:04pm
Msg #358354

Be kind to the schedulers...

they will remember you. One of my faves, I always know what to expect from them.

Dayna, they are not answering right away because they are super busy. That's a good thing, they are a HUGE company. Good for US!

Reply by cayenne1227 on 10/26/10 8:54pm
Msg #358370

Re: Be kind to the schedulers...

too bad transcontinental went out of business....they paid very well and no hand holding