Posted by Joseph Miller on 10/8/10 8:11am
Msg #355918

Flex Closing

Anyone been dealing with these people? I have done quite a few clsoings for them, they dont pay alot but are consistent.
The one gripe I have is they call several times before the clsoing to make sure you called the borrower, logged your info in their system etc.
I normally dont call the borrower several days before the clsoing but the day before.

I was suppose to have a clsing with them this morning in about an hour and called twice to see if my docs were ready only to find out it was postponed. No one called me to tell me this.
although they have no trouble babysitting me when they assign the closing.

I was gracious enough to call the borrower just so they wouldnt be waiting for me and she told me she already knew that she received a call last night. HMM no one had the thought about calling the signing agent to tell him!.

Thanks for letting me vent.

Joe/NC

Reply by pan/nd on 10/8/10 8:34am
Msg #355923

Joseph,

I hear you. It happened to me last night with a different company.

Unfortunately, when you're viewed as a "throwaway commodity" and "necessary evil" by

those above you in the chain...in many cases you're the last to know.

It's not right...but that's the way it is.

What's worse is when the borrower is the last to know...and that happens a lot, too.

Reply by HrdwrkrVA on 10/8/10 10:03am
Msg #355932

See my post re Natl Ven Sol: Ur time is NOTHING to them! n/m

Reply by Cheryl Anderson on 10/10/10 1:40am
Msg #356127

I am sorry that you had a less than desirable experience with FLEX! In my experience with them, they have been WONDERFUL to do business with. I haven't had any issues with them "babysitting" at all, and they let me handle "business as usual" without the constant calls or reminders. They have always paid me on time (and much quicker than any company I've worked for), kept me informed, have met my fee, and keep me very local. This is one company that I enjoy working with, and will continue to in the future. Perhaps if working with this company is a fairly new relationship, maybe they are just being extra cautious to ensure the trust relationship (?), and sometimes information does get lost in transit. Again, sorry to hear, but definitely worth another try with them! Good Luck to you and your ventures!

Reply by amderrick on 12/9/10 2:03pm
Msg #364478

I have had the misforture of dealing w this company recently. NIGHTMARE! They have a web-based system for tracking their closings which I like. However in their paperwork it states that if you are not near a computer to update status (which as a mobile notary I am not often) you can just call in the status and they will update for you. After completing a loan signing for them (which took 2 hrs by the way since cust read every single loan doc- 104pgs) I was required to fax back 15 pgs from pkg to audit my work since this particular loan company (Provident Funding) is very difficult to work with/for according to Flex. They notified me that my pen was too dark on the Title Acknowledgement and that I'd have to re-execute. Annoyed, I re-executed doc w cust next morning @ 8am. Faxed back that page for "approval" at 9am and did not receive call back. I called to find out if everything was good so that I could FedEx docs to escrow co. I got the approval that faxed docs were "perfect" so I FedExed the docs at 10:45am. I then called into Flex to let them know the FedEx tracking# and could they please update computer for me since I was on the road to my next notary. "Sure" she said. Well I then received 3 more calls that day asking not only did I ever fax back that 1 doc to be approved but also did I complete the signing... What? Don't these people communicate. After getting really irritated with the last 2 reps on the phone they said all was taken care of and completed in the computer. The next day I get a phone call that Provident Lending has sent back 2 of the docs because the dates were illegible. AAAHHH!!! "Are you kidding", I have very nice writing, I said. I told the rep that my fax back "audits" were "perfect" according to you and how is this my problem now. I told them that I completed my obligation to them and that they needed to find someone else to complete this for them. She told me that they would have to dock me part of my fee for that. I told her you can have my whole fee if you promise never to call me again. Flex Closings was a pain in the royal butt to work for.