Posted by Kossuth/IA on 10/5/10 6:51pm
Msg #355516

Remote Docs

I have searched for help on printing with Remote Docs/R Viewer. I can't seem to find a solution for my problem. I have installed the R Viewer. When I go to print the docs, my system acts like it's going to print, I open up my print viewer and it deletes it automatically. Any ideas?
It is an RDZ package, not pdf.

Reply by Donna McDaniel on 10/5/10 6:58pm
Msg #355517

Can you save it to your desktop first? Might work.

Reply by Kossuth/IA on 10/5/10 8:04pm
Msg #355525

I don't see anywhere to save it to the desktop.

Reply by Donna McDaniel on 10/5/10 8:11pm
Msg #355528

It's been a while since I've used the program. Support # is 1-877-435-7003. 8 AM til midnight EST.

Reply by Tess on 10/5/10 8:32pm
Msg #355532

Re: Download the RemoteDocs Print Module from their site n/m

Reply by Ernest__CT on 10/5/10 8:48pm
Msg #355536

One of the absolute worst software packages ever invented for document delivery.

Reply by MW/VA on 10/5/10 10:19pm
Msg #355543

I agree. It's a total PIA. I always end up wasting a lot

of paper!

Reply by Jayhawk/KS on 10/6/10 12:18pm
Msg #355638

Re: I agree. It's a total PIA. I always end up wasting a lot

I don't have to use it often, but about always end up having to call the hotline, because it's so long since I have used it. They apologize for the issues. But I agree, it is the worst. Just call the hotline, you do need to download their version, then go from there. I know I have to hit ok, about 10 times, before it will finally "take off" and finally get down to printing. It is a major PIA.

Reply by sn/oh on 10/6/10 9:16pm
Msg #355733

When you go to print, a window should come up that says "print to image". Click on that and it should print for you. If you have dual paper trays, it will take about 45 secs to 1 minute to print one sheet but if you have a single tray then it will print a lot faster.