Posted by Jessica Ward on 9/29/10 3:40pm
Msg #354753

Anyone having trouble with their NotRot fax # today?

I keep getting an error, but I've got a new fax machine on my side that I'm trying to fax to it... it might be user error...

Reply by Harry [NR] on 9/29/10 3:46pm
Msg #354756

I'm pretty sure things look okay on this end. You might consider calling your Notary Fax number from a cell phone or land line to confirm it picks up with a fax tone. Once confirmed, you'll probably want to invest a bit more time in monkeying with your new fax machine. Make sure you're including 1 and the area code if necessary...

Harry
Notary Rotary

Reply by Jessica Ward on 9/29/10 3:59pm
Msg #354759

Thanks Harry. Yes, it's picking up. I hear it pick up over the line, and I can hear it if I dial through the phone, but my fax gives me a "no answer" error--even though I heard the Not Rot number pick up. Weird stuff. I'm thinking mine must be set on the wrong setting (maybe set to pulse dialing or something?) I'm downloading manuals. I hate it when the new technology is smarter than I am.

Thanks for following up so quick! You guys have the best customer service out there.

Reply by Jessica Ward on 9/29/10 4:05pm
Msg #354765

Oh, I feel like an idiot. Just figured out my problem.... I have a voice mail on my fax line--so the "voice mail ready" tone on my end is interfering with the fax sending. **blushing**

Reply by mo5280 on 9/29/10 4:42pm
Msg #354776

If your phone provider is VOIP company like Comcast, or ATT make sure you are using one pair telephone wire.