Posted by KimTOR on 9/5/10 7:51am
Msg #351609

What is their job?

So I had a signing service call. Told me they had a weekend loan and I told them I was already booked and wasn't available until the next week. They call back to tell me I can do it the next week and to go ahead and make an appointment with the borrower. So I call and try to set up time. The borrower says they are going out of town for several weeks starting the week the signing service told me the borrower had available. Borrower said they specifically told the signing service that.

I call signing service and let them know. They said they already have the docs coming to me for the next week and now they want me to call the borrower again to reschedule an appointment for when the borrower comes back. Borrower told me they wouldn't be back for quite some time.

I'm sorry but if we used to get paid X amount but now get paid 1/2 of X amount because of these signing services shouldn't they be taking care of making appointments especially if they screwed up in the first place? And even if the loan isn't needing to be funded right away isn't it still their responsibility as much as ours to make sure this gets done in a timely fashion? Why am I setting up appointments to cover up the mistakes of the signing service?

Thoughts?

Reply by Linda_H/FL on 9/5/10 9:40am
Msg #351610

IMO Their job is to find a notary who is available to do the signing - not to negotiate closing dates with the borrower(s) - that's up to LO and title - OR if they have docs they're giving you the latitude in timing to just get it done.

"The borrower says they are going out of town for several weeks starting the week the signing service told me the borrower had available...... Borrower told me they wouldn't be back for quite some time"

Personally, sounds to me like you have borrowers who don't really want this loan but someone else isn't getting the message that these people don't want to sign...I don't necessarily see a mistake on the part of the SS here...sorry - maybe I'm missing something.

Reply by MW/VA on 9/5/10 11:38am
Msg #351615

I agree with Linda. If it's not a priority for the borrowers, then I wouldn't worry about making special accommodations. It's usually more about the LO/broker wanting to get the loan closed.

Reply by KimTOR on 9/6/10 11:27pm
Msg #351726

Thanks for the feedback.

It's hard to say what's going on with the borrowers on this. No one seems to be all that eager. I guess my problem with it was that the SS asked if I could do the weekend and I told them I was already booked. They called back then and said that the borrower could do Tuesday. I said, "great Tuesday is open for me as well!" When I called the borrower they said they had told the SS that they COULDN'T do Tuesday.

I guess my irritation is that the SS went ahead and sent the docs out to me when the borrower said they ONLY had the weekend available which I said I couldn't do. Seems it was the SS error in communicating with the borrower and now they want me to deal with their mistake since they had the loan docs sent out to me already.

Personally I just want to know when/if they care when/if this thing closes. If the borrower doesn't come back for 2 months I don't want it on my head that the loan didn't get done.

That was my take on it anyway.

Reply by JanetK_CA on 9/6/10 4:10am
Msg #351681

I think some signing services do want to schedule the appointments to have control over the situation - or to at least appear to to their clients. Personally, I prefer to be able to schedule appointments myself. That way I'm less likely to have to turn down work. Also, I find that sometimes the appointment times are preset, possibly by the LO, and don't always conform to what works for the borrowers, so they end up requesting a different time. The fewer people in the middle, the simpler.

I do get what you're saying, though, because sometimes it involves lots of time tracking down people, playing telephone tag, having them request rescheduled times, etc. That's especially true when, like someone else said, the borrowers aren't sure about the loan. Fortunately, that seems to be the exception, ime.