Posted by zebbienc on 4/7/11 6:07pm
Msg #379085

Toner

Where is the best place to buy toner online? Thanks

Reply by Ilene C. Seidel on 4/7/11 7:07pm
Msg #379091

I've always used LD Products. They stand behind their mdse. I think out of all the years I've ordered from them two cartridges were bad and they sent the replacements immediately.
They send a return label with the replacement so it's free of charge to return damaged product. Always keep at least two cartridges as a backup. There are several companies used and I'm sure you will have numerous responses.

Reply by Sha/CA on 4/7/11 7:30pm
Msg #379094

Costco, business products part of their website, has Innovera generics, but I'm finding them to be a great product. They have toner for my Dell 1700 laser, cheaper than any other place I can find. Good luck.

Reply by Lee/AR on 4/7/11 7:28pm
Msg #379093

Any new comments on LD Products?

I bought from them and am quite pleased. HOWEVER, about a month or so after I bought several cartridges from LD, a rash of complaints appeared on NR. Even if they 'make good' on stuff, the hassle is more than I want to deal with.

So, I'm asking fellow NRers.... was that a glitch with them or is it still a continuing problem?

Reply by Sandra Clark on 4/7/11 7:33pm
Msg #379095

Re: Any new comments on LD Products?

Have used LD products for approx 5 years and never had a problem. Use toner for Samsung 2010 and Brothers MFC 8480dn Both lasers

Reply by DD/OR on 4/7/11 9:07pm
Msg #379101

Re: Any new comments on LD Products?

Several years ago, I bought from LD. I bought the ink, not the toner, for my inkjet printer, not my Laser printer. After awhile I had to return several because they leaked. Then I noticed that they seemed to run out of ink in a short time. I don't think they were filling them completely up. I stopped buying from them and started buying the originals at the store.

Reply by JanetK_CA on 4/7/11 11:05pm
Msg #379105

Re: Any new comments on LD Products?

I'm probably one of the ones who posted about problems in the past. I had two in a row (at least) that I had to return and it made me start to question them. They did replace them quickly, but like you said, more than I wanted to deal with. I have since ordered at least one more (maybe two - I don't remember) from them because I needed replacement in a hurry and didn't have time to do any research. Didn't have any problems.

However, on Monday afternoon, I went to place another order and decided to do some price shopping. I took a chance and tried Cartridgewarehouse via Amazon. They were very highly rated and the price was significantly less. Last LD Products purchase for same printer was a total of $58.16; same cartridge (new, compatible) this time was $33.80. I just got it today so I have no idea how it's going to work out, but for that price difference, I figured I'm ready to take a chance. I'll advise if I have any problems.

(This is for an HP 2430, supposedly good for 12,000 pages; I typically get somewhere around 8,500 pages, depending on the mix of letter/legal, FWIW.)

Reply by MW/VA on 4/8/11 7:53am
Msg #379117

Re: Any new comments on LD Products?

I've stayed with LD, and was a bit apprehensive because of comments posted here.
So far I've had no problems with the products.

Reply by Larry/IL on 4/8/11 8:01am
Msg #379119

Re: Any new comments on LD Products?

I just order Two from LD. I always order Two in case you receive a bad one. Both had issues. First one printed so lightly, I am sure I would have received comments from title companies. Put the new back up in and it was worse. Only printed half the side of the page, took it out shook it again, no help, (Good thing I have Two other printers to print docs). I took cartridge out again shook real hard banging pretty aggressively with the palm of my hand. Just like magic, started working perfectly! I can only surmise, the toner was caked together, more than normal. Haven't tried to bang first one yet but will, otherwise it'll have to go back. Nothing worse than dealing with out of toner issues when in the middle of last minute docs. IMHO, an extra toner cartridge, even an extra printer is invaluable if serious about this business.

Reply by Sha/CA on 4/7/11 7:59pm
Msg #379096

I am going to try the LD Products toner for my Dell. The price is better than Costco. I'm grateful for the blog and the posting. I'll save some money, if the product proves well. Thank you too, Irene.

Reply by Sha/CA on 4/7/11 8:00pm
Msg #379097

Oops, sorry Ilene!

Reply by RickG/CA on 4/7/11 8:51pm
Msg #379100

Re: monoprice.com

Great prices, fast shipping (for Calif anyway). Good quality prints and page count is equal to OEM cartridges.

Reply by MariaIECA on 4/7/11 9:53pm
Msg #379102

Re: I agree with RickG...

Im lucky enough to live about 20 minutes away, so I just pick up my orders.

Reply by GOLDGIRL/CA on 4/8/11 1:25am
Msg #379111

Agree with RickG and MariaIECA

I was a loyal LD customer for years. Then it seemed I started running through cartridges way before their time, and not only that, they started costing too much. About that time, there were alot of complaints about LD on NR, so I knew it wasn't just me. I tried Monoprice and so far so good. I'm sticking with them for now ....

Reply by NJDiva on 4/8/11 8:48am
Msg #379128

Struggle with buying anything but OEM

I used to get refurb and compatible toners but did not have good luck with them. They all seemed to leak (what a mess), Then I had problems with one of my printers (in the first year) and was told that if I used anything other than OEM, it voided out the warranty.

They also said it could damage the printer (of course they would say that!!). My expense last year on toners was over $3,500. However, it's not so difficult for me to justify it because I get my paper for free. My husband works for a commercial type printing company and they compensate part of his pay decrease (because of the economy they said. Personally, I think they're just cheap and jumped on the bandwagon...tee hee) with supplying my paper. However, they also make my business cards, brochures and whatever else I need like that, so I can't really complain.

What are other peoples thoughts? Of course HP, Samsung and Brother are going to say you must and should use OEM. But do (or could) the refurb/compatible ones really potentially damage the printer? Is there any way to determine the authenticity of their compatibility? How do you keep from getting the toner all over?

Reply by Susan Fischer on 4/8/11 11:24am
Msg #379154

Good point. The refurbs, at least for HPs, have chips.

If the chips aren't tested, they can zap your HP beyond repair. <grrr>

I've had good luck with LP Products, as they confirmed that they use tested chips (and my printer hasn't been fried.)

Hope that helps a little.

Reply by JanetK_CA on 4/8/11 5:06pm
Msg #379205

Monoprice website shut down (temporarily?) for investigation

Just found this: http://krebsonsecurity.com/2010/03/monoprice-com-shuttered-after-fraud-complaints/.

I'm trying to reach Cartridgewarehouse to make sure my new cartridge has a tested chip in it and I can't find a phone number for them anywhere. Can't believe I didn't check that out before, as I usually do. I sent an email through Amazon, so we'll see what happens. I was thinking of ordering another one from Monoprice in the interim (I've successfully ordered from them for a different printer), but then I found the info above, having to do with a possible breach in credit card security. So much for that idea...

Sheesh... I wish there was another great alternative with cheap prices and reliable service... Hmmm - reminds me of other complaints about getting what ya pay for! Guess ours isn't the only industry that has those issues! But I'm not forking out $120 to HP when I can get one that does the job for about 1/3 or 1/4 of the price. [The cartridge doesn't have to think, deal with people or make judgments like we do..]

Reply by JanetK_CA on 4/8/11 6:43pm
Msg #379215

Good news re: cartridgewarehouse.com

I sent an email message earlier to Cartridgewarehouse via Amazon's "contact us" tool and asked someone to call me. I just now actually got a call back, in a matter of a few hours! I'm pleasantly shocked. He assured me that they use only new chips in these cartridges, so I should have no problems with my printer. (I know, famous last words, but I'm going to find out. If I have any problems, you can be sure I'll let you all know...)

Reply by NJDiva on 4/8/11 11:37pm
Msg #379269

Oh We Know Janet...

"(I know, famous last words, but I'm going to find out. If I have any problems, you can be sure I'll let you all know...)"

Speaking for myself I'm pretty sure you'll let us know...
tee hee!!! lol!! LOVE IT!

And I'll be happy to hear it...