Posted by Monica Borja on 8/23/11 2:05pm
Msg #394675

Bad Company National Vendor Solutions

I have been in the loan signing business for more than 5 years in the state of CA and in MI. One of the most important things for me is to make sure that I follow the notaries law and have good ethics in my work. I have work for National Vendor Solutions in the past and I had had no problem until today. I went to a signing where the borrower did not have the documentation that prove me that he was exactly the same person that was in the documents since the documents had the name of the borrower with as John Doe Sr. but borrower could not produce and ID with Sr. on it. When I call the company to make them aware of the problem one of the people that work at the closing department Aurelio by name was very rude and told me to get out of the house and he will call the borrower. I left the house and immediately I call back to see how we were going to solve the problem but he told me that since I refuse to sign they will not need me anymore once I want to explain that is not that I refuse to sign he cut me off and said that he will make sure I do not get any more business with them, they will not pay me and hung up. I was shock about such a rudeness and I decided that this has to be a bad worker that this company had that was not aware of and I decide to call back and talk to the supervisor, Aurelio was who answer and when I told him that the way that I was treated was unprofessional he said he did not have time for me and hung up once again. I should have read the warning of other notaries that have trouble with this company in the past but I was not aware of this at all. Be aware notaries National Vendor Solutions is not a good company. .

Reply by NJDiva on 8/23/11 2:24pm
Msg #394681

Bad Company ABSOLUTELY disagree...

That is not my experience in the least. In fact, it's quite on the contrary. I understand we all have our own experiences, but I absolutely love this company and will work for them anytime.

What I can tell you, though, is that they just took on a big contract and they're incredibly busy. I've never known Aurelio to be anything except sweet and accommodating (that goes for Rob, Deon and Kristen too.) I've no doubt you caught him on a bad, busy, crazy day. It would make sense because it's EOM.

I'm sorry you had that experience. It doesn't make it right, I know, but we all have our stressful days. It's really too bad, because I'm sure they've lost a good notary, but just as important, my opinion is that you lost a good SS.

Reply by NJDiva on 8/23/11 2:47pm
Msg #394690

Monica, there was a very lengthy post regarding...

people not having, or being able to provide, identification displaying Sr.

Look down a few days or maybe late last week. Don't know exact message number.

Not sure where you are located but there may very well have been a solution that would not have ended so badly.

Again, it's a very unfortunate position to be in. Good luck to you.

Reply by Buddy Young on 8/23/11 2:27pm
Msg #394683

Those companys have no idea of what our responsibilities are or of notary law. All they care about is that their documents are signed and stamped. If I were treated that way I wouldn't want to work for them anyway, so don't worry about being cut off from them.

Reply by bagger on 8/23/11 2:59pm
Msg #394693

National Vendor Solutions

I agree with NJDiva. I have also worked for NVS, and found them very professional.

Reply by MW/VA on 8/23/11 3:00pm
Msg #394695

See msg. 394298. There was a lengthy discussion of "Sr." n/m

Reply by NJDiva on 8/23/11 3:11pm
Msg #394699

Re: See msg. 394298. There was a lengthy discussion of "Sr."

That's it, that's it. Thanks Mar!

Reply by SouthernOK on 8/23/11 3:05pm
Msg #394697

I rate them 5 stars, very good company from my experience. n/m

Reply by Jim Habicht on 8/23/11 3:57pm
Msg #394716

Re: I rate them 5 stars, very good company from my experience.

Great company to work with and 5 star company.

Reply by CopperheadVA on 8/23/11 4:16pm
Msg #394717

I agree with Monica that they will drop you if you cross them. I had the audacity to tell them on my confirmation call that going forward I could not do a 176 page package with surprise POA for the same fee that I regularly charged them. I didn't ask for a fee adjustment on that job - I completed it as contracted. They paid me for that job and haven't called since. They are great to work with until you have an issue.

Reply by Bob_Chicago on 8/23/11 6:14pm
Msg #394736

Monica, I hope that this does not appear as mean spirited,

as it is intended to be constructive.
It appears that your, IMO, incorrect interpretation of notary law, led you to believe that you would not
be able to complete the signing due to the lack of ":Sr. " on the ID. If you said that when you contacted NVS, then they must have thought that you had no intention of notarizing the dox.
The problem also might be , in part, due to poor communication skills.
From your writing style, it seems that English might not be your first language. You might consider English courses at a community college to inprove your communication skills.
Rudeness is generally not acceptable, but in this biz, a thin skin is not a good idea.
I hope that your post has not hurt you with other SS/TCs. Good luck.

Reply by Calnotary on 8/23/11 7:33pm
Msg #394748

Oh my God, look in your own post Bob all the spelling errors

as it is intended to be constructive.
It appears that your, IMO, incorrect interpretation of notary law, led you to believe that you would not
be able to complete the signing due to the lack of ":Sr. " on the ID. If you said that when you contacted NVS, then they must have thought that you had no intention of notarizing the dox.
The problem also might be , in part, due to poor communication skills.
From your writing style, it seems that English might not be your first language. You might consider English courses at a community college to inprove your communication skills.
Rudeness is generally not acceptable, but in this biz, a thin skin is not a good idea.
I hope that your post has not hurt you with other SS/TCs. Good luck.

Reply by HisHughness on 8/23/11 10:26pm
Msg #394781

Help me out here, will you Calnotary?

I realize the eyes are a bit more squinty than when I was a 22-year-old cub. And the typing hands are a bit more wobbly than when I was a 32-year-old copyeditor. And the brain-- ah, yes, the brain -- is a few synapses less and several volts short of the full charge it enjoyed when I was a 62-year-old editor-publisher.

But Calnotary, for the life of me I can't find all those spelling errors in Bob_Chicago's post that you mentioned. Could you please point them out to me? It looks like I may need to brush up on my spelling skills.

It does seem to me, as someone who for 15 years several times a year evaluated college qualification essays for a testing company, that he was dead-on about the original post being in a second languge.

Reply by Calnotary on 8/23/11 11:12pm
Msg #394784

Re: Help me out here, will you Calnotary?

inprove or improve? I took it personally because English is my second language,LOL

Reply by jba/fl on 8/23/11 11:28pm
Msg #394787

But you said "errors". . . this is one (1)

M and n are next to each other - easy enough to hit one instead of the other.

I'm glad you are not correcting my errors, which sometimes ARE multiple. Not that I can't spell, but that I cannot type well. and sometimes, just need to get out what I am trying to say so that I don't forget what I am trying to say. I'm older, more forgetful and the memory sits in another place these days.

Then, there are the keyboard issues - I think I may need a new one as I find missing characters in words all the time. I try to look somewhat literate, but being human, I fail sometimes.

The proof reading issues are problematic also - the eye and brain conspire to correct things internally without ones knowledge and the error is missed. Spell check is not really available here, and really, that is only as good as the grammar and intended meanings being used properly, not just spelled properly.

Otherwise, in other words: Give Bob a break here - one error?

Reply by HisHughness on 8/23/11 11:58pm
Msg #394791

Re: But you said "errors". . . this is one (1)

Actually, he said "ALL the errors," which certainly to me would imply more than just a couple.

I stopped trying to ride herd on NotRot posters' spelling, punctuation and grammatical errrors some time back, though if somebody chooses to get snarky with me first, I'm not above the occasional arrogant language cop response.

First, it is just a terribly public forum to be correcting someone in.

Second, it not only did it not win me any friends, it made me enemies, and I have far too few of the former and far too many of the latter -- many of whom choose to express their distaste in ungrammatical, incoherent rants.

Third, it didn't seem to accomplish anything positive. Professional writers tend to appreciate a good editor. Ordinary folks with good sense just tend to tell an editor to bite my ass.

Fourth, it will come back to haunt you, as it did when I used the term notary publics -- a usage that I <know> is incorrect, but employed anyway, and that more than one NotRot reader also knew was incorrect -- and had no hesitation about telling me they knew. Some of those did so with unconcealed glee.

So, whereas I would not have made the observation that Bob_Chicago made, neither would I have attempted to have corrected him as you did.

Reply by MW/VA on 8/23/11 9:10pm
Msg #394775

I think it's worth mentioning that is exactly why many of us

follow this forum. I've learned so much & avoided many pitfalls. It's great to have a place to go with questions. Thanks all. :-)

Reply by Bob_Chicago on 8/24/11 1:12am
Msg #394798

Thanks for the support, all.


Again, I was trying to be constructive.

Reply by Linda_H/FL on 8/23/11 6:37pm
Msg #394741

I've only done two for them - just recently -

but both were very good experiences - no rudeness and no issues.

Reply by Ali/IL on 8/23/11 9:05pm
Msg #394772

Re: I've only done two for them - just recently -

I have had no problems with them so far.

Reply by BossLadyMD on 8/23/11 9:11pm
Msg #394776

National Vendor Solutions is a great company.

They are professional, pay is great, no handholding, and I have NEVER had a problem with them. 'Sr' is often added years later in life (obviously after the birth of a son) so I would have just gave them a heads up and continued with the signing. Note it on the Signature/AKA affidavit. No biggie.

Reply by Monica Borja on 8/25/11 12:19pm
Msg #394978

I have to say that I'm a little surprised by the replies that I have gotten. Whether or not Aurelio had a bad day or not it was still unprofessional for him to be rude and yell at me. I did not refuse to do the signing. He jumped to that conclusion. I was calling to see what I could do. As I said, I had worked with the company before and didn't have a problem. As a notary signing agent do you go to a clients house and yell at them for a random reason or act angry around them? I hope not. That would be unprofessional. Whether or not it was a bad day for you or for him, it doesn't matter. Either way, Aurelio and I have both resolved the situation between us.

That being said, my grammar, spelling and communication errors are not an issue. I can communicate with people and I don't need classes. Just because I made a few grammatical errors in my post doesn't mean that I can't speak well. When I wrote this I was frustrated and sad for what had happened to me. I had never had a problem with that company and the rudeness surprised me. I typed what had happened more to vent and didn't bother to look back because I was shocked and wanted to voice out my frustrations.

In all the years that I have been a notary I have never posted to a forum and vented about a company nor shall I ever do it again. I still thank everyone for their replies.