Posted by Mike_D on 8/29/11 4:18pm
Msg #395605

Faxed back over 200 pages today

Shat is getting RIDICULOUS! i asked one of them today. Why do you hire me if you think I am so stupid I cant get the documents right that i have to fax them so you can make sure?

they could have the damn docs back by 10am the next day instead of me faxing at 3pm because i have 175 pages in front of it!! ahhhh!!!!!!

Reply by jba/fl on 8/29/11 4:25pm
Msg #395607

You can say no.

IF you scan, much faster.

Reply by KSMONotary on 8/29/11 4:26pm
Msg #395608

I agree that some companies institute fax backs as a way to double check the notary. However, there are lenders that will at minimum allow the funding process to begin with just fax copies. This of course allows them to get a head start on docs that are still in transit in Fed Ex, UPS, etc.

I guess the point is, don’t draw the correlation between faxback’s and notary incompetency immediately

Reply by MW/VA on 8/29/11 4:51pm
Msg #395612

You can always tell them you'll have to fax from a Fedex

Office or somewhere like that where the charge is over $1 page if they want to pay it. LOL

Reply by Notarysigner on 8/29/11 5:45pm
Msg #395623

Re: You can always tell them you'll have to fax from a Fedex

i ALWAYS ask for their account # (hey, they sent you a shipping label) so I can have the shipper FAX them back.
I recently had a SS ask me, "just out of curiously, why don't you want to FAX the Docs back?" My answer was,...It doesn't make since to me if you're gonna get them back in the AM.

Reply by Moneyman/TX on 8/29/11 5:06pm
Msg #395615

Just curious, how much did you charge them to fax? n/m

Reply by LKT/CA on 8/29/11 7:51pm
Msg #395644

Re: Just curious, how much did you charge them to fax?

<<<Just curious, how much did you charge them to fax?>>>

I'm going to guess and say he charged them ZERO - which is why he's venting. The SS/TC probably didn't mention fax backs and he didn't ask......OR......they said there would be "a few fax backs" then sprung on him the whole package. A fee schedule faxed to the SS just after or during the initial assignment discussion would have put SS on notice.

Notaries wouldn't get hoodwinked or bamboozled by companies if they simply emailed/faxed a fee schedule to the hiring entity upon initial negotiations. The SS/TC couldn't salivate over the full package fax backs they *think* they'll get for free because they <deliberately> failed to mention it or the Notary forgot to ask about it. JMHO

P.S. I'd charge $75 for a 200 page full package fax back - to be paid via Google Checkout immediately. It takes time to fax 200 pages - TIME is a valuable commodity (to me) for which I charge a premium for it. I'd have to sit and babysit the fax machine to ensure that the machine doesn't jam. Small amounts have to be faxed at a time. So they want a 200 page full package fax back? They'll pay for it. JMHO

Reply by jba/fl on 8/29/11 8:14pm
Msg #395650

I feel the same way - now you beat me to it LKT! n/m

Reply by MW/VA on 8/29/11 8:26pm
Msg #395652

Well said, Lisa. Faxbacks are not free. We're not sitting

in an office, using employer provided equipment, etc. Faxing 200 pages is ridiculous & I wouldn't have done it in the first place, & certainly not without a double fee.

Reply by Mike_D on 8/29/11 9:16pm
Msg #395661

Re: Just curious, how much did you charge them to fax?

the 200 pages werent for one closing. that was the total of pages i had to fax back for 4 closings. i wish it was all one closing. i would just sit it on the fax and be done with it. its the fact it was 4 different files is what pisses me off.

as far as what i charge i have it already built in to my fee. if someone wanted me to fax 200 pages at one sitting i would have no choice but to charge them more.

the lender is not getting a head start from my faxes. many times i cant fax them back until 2 or 3 in the afternoon because we are too busy. i would love to hire someone to just sit around and fax docs all day but unfortunately i do not have that kind of margin in profit so that is out of the question.

i usually dont even mind fax backs but when you get 8 closings in a day and 7 of them require fax backs...... its not good. and were not talking signing agencies here. these were direct from the title company. and NONE were investment properties. oh well, at least i am still in business. beats digging ditches.

Reply by Moneyman/TX on 8/29/11 11:36pm
Msg #395671

If you have it built into your fees, why are you upset?

I can understand the frustration when you have multiple orders at the same time to fax back, but if you are charging them or offering it as a free service I don't see where you can complain (other than just venting a bit - been there, done that myself).

Either way, the fax charge built in to every order or fee service to all, that is a decision that you, as the owner of your company has made and either receive payment for the specific service or have chosen to use it as a marketing expense.

The ones I really hate are the ones that want you to fax it back then "wait for approval to drop the package". I put a clock on those orders as that requirement is not usually discussed prior to my acceptance of the order. Had one last week that didn't respond in time so the docs didn't go out until the next day. They don't pay for me to sit by the phone to wait for their approval and I'm not changing my scheduled appointments for them.

Reply by Mike_D on 8/30/11 12:08am
Msg #395675

Re: If you have it built into your fees, why are you upset?

ultimately?

because fax backs on primary residence refi's are f'n stupid. this has nothing to do with the lender getting a "jump start" and everything to do with companies hiring idiots who dont know what they are doing. its not uncommon for me today to get a file that literally has 12 pages of closing instructions with literal arrows pointing at initial lines because people keep missing them. i had the back half of a split signing one time that was so bad that i didnt even close my end because i didnt want to put my name on it for fear of being sued. i was talking with a broker buddy of mine about this the other day. i told him about people doing closings for 50-65 dollars. he was absolutely mortified. it just pains me where this industry is going. its like i have posted in here before. what is the bottom dollar they want to drive this to? 20 dollars a closing??? i have actually had an offer for a 25 dollar closing before......... *shakes head*

Reply by Mike_D on 8/30/11 12:16am
Msg #395676

and by the way

does anyone know what nations direct fees are these days? they usually set the industry standard for low balling so i was just curious as to how low they were these days.

Reply by Scriba/NM on 8/30/11 1:49am
Msg #395678

Re: and by the way

Last I heard it was $45. How generous. Unfortunately, there are idiot notaries (the only word I can come up with ...... who accept these fees and screw up a portion of the industry for those of who know what we are doing. I remember about ten years ago that Nations paid $100 for a signing with e-docs consisting of about 65 pages at the most. Now, it's chisel, chisel, chisel. Fortunately there are enough dimwits in this business that accept these fees, thereby keeping them off my phone.

Reply by GAMMYx3/MA on 8/30/11 3:04pm
Msg #395749

Re: and by the way

received a call today....$30

Reply by Moneyman/TX on 8/30/11 11:52am
Msg #395719

Some have said before that they think the fax backs

are used by some companies as a way of having the NSA preforming the processors job that they would have to do once the package is received.

I have found that some of the companies that "require" fax backs don't seem to need them as bad when they know they will have to pay extra for them (for refis and RM).

I recently had ServiceLink add that requirement on the back end after they agreed to my fee. When I told them that since that was not discussed when the order was scheduled there would be an additional charge and I would need a new confirmation prior to me faxing anything, they decided that they didn't need them faxed. Whoda thunk?