Posted by snoopdogMs on 12/20/11 8:31am
Msg #407093

One of those unpleasant closings that you

can still find humor in. Borrower is a GYN/surgeon and the only one I have spoken with. My first clue that something was askew was when I drive up to the mansion and the front lights are not on. Kind of like at Halloween when people leave the lights off meaning "no treats here!" So I wait outside in my vehicle until the DR. drives in. He goes in and comes to the front door. Very pleasant person. We go to the kitchen where the wife and 3 kids are standing around an island eating. She totally ignores me and continues to eat. Am I a ghost? Maybe!! She is shoveling food into the 4 years old child's mouth meanwhile telling the child he can feed himself. I'm thinking PUT the spoon down and let the child eat. So I go over the preliminary docs and after having said that the wife needs to join the closing, she hears me, she continues to keep eating. I touch my flesh to make sure I'm visible! So after a couple of minutes of small talk he looks at me as if what is next, I nicely say the she needs to join the closing. She reluctantly came to the table. I tried to make small talk, but my only thought was EXCUSE me for breathing as she gave curt answers and that she was a nurse anesthetist!! These kinds of closings make you appreciate the 99% other great closings!

Reply by ReneeK_MI on 12/20/11 10:15am
Msg #407097

My knee-jerk reaction is to wonder if they're in the beginnings of planning a divorce.

Reply by NJDiva on 12/20/11 10:53am
Msg #407101

"wonder if they're in the beginnings of planning a divorce"

Or maybe her arrogance precedes her.

When someone treats me like that, I make it my mission to have them acknowledge my presence and know that I am taking control of the closing and she/he can get back to their daily life once my responsibility of taking care of their transaction is complete.

Sometimes I struggle with not taking it personally. Many times, I KNOW it has nothing to do with me, but I want to leave them in a better space than when I got there.

Most times I can do that. But there are times when people want to sit in their own s***! I try and step aside from the negativity and get out of that uncomfortable "energy" as quickly as possible.

After all, I don't know what kind of day they've had. Again, I just hope that I can leave them feeling better than when I arrived.

Reply by HisHughness on 12/20/11 11:22am
Msg #407106

Re: "wonder if they're in the beginnings of planning a divorce"

***I just hope that I can leave them feeling better than when I arrived.***

I prefer to leave them feeling worse than they tried to make me feel. Especially doctors. And lawyers. And uppity women. And real estate brokers who know it all. And people with the wrong political bumper stickers.

Reply by GOLDGIRL/CA on 12/20/11 3:02pm
Msg #407122

Oh, for the good ole days when women knew their place!

<<I prefer to leave them feeling worse than they tried to make me feel. Especially doctors. And lawyers. And uppity women.>>

Remind you of anybody, Hugh? Like maybe your ex-es....?

Reply by C. Rivera Chicago Notary Services on 12/20/11 10:32am
Msg #407098

<< I touch my flesh to make sure I'm visible>> LMAO...totally hiliarious!

IMO, she was probably pissed because of his job - looking at all those va-jay-jays all day long...he probably hasn't seen hers in months!

Reply by Priscilla Witman on 12/20/11 10:36am
Msg #407099

This literally made me laugh out loud.

Some people take their professions very seriously and look down on others because of their perceived importance of their professions. :/ As though others' time is not as important as theirs.

Reply by NJDiva on 12/20/11 10:54am
Msg #407103

Rolling on the Floor laughing Cari! Amen sista! n/m

Reply by Buddy Young on 12/20/11 11:03am
Msg #407104

Re: lol n/m

Reply by snoopdogMs on 12/20/11 11:54am
Msg #407108

Re: lol n/m

Reply by snoopdogMs on 12/20/11 12:03pm
Msg #407109

BUT, now for the 99%, I get a call today from

a borrower that I closed last week and he is going to meet me today and give me about $400 worth of Viking oven parts for free. He works for Viking in Greenwood, MS and commutes daily from Jackson. He had all Viking appliances in his kitchen and I just mentioned that my Viking oven had a glitch with the temp controls. He offered to give me the parts. I really didn't think he would follow up, but he called this a.m. and told me he had the parts! I thanked him profusely. The good always outweighs the bad!!!

Reply by jba/fl on 12/20/11 12:43pm
Msg #407114

Bravo! Good deeds are repaid. n/m

Reply by PegiT_MN on 12/20/11 12:06pm
Msg #407110

Re: lol

It has taken me many years to finally get here.......but I could care less about the moods and attitudes of these people when I get to their closings. I don't pay any attention to it anymore....too much negative energy. (I'd go bonkers if I took all that on). I am there to perform a job, get my papers signed, and get back out $XXX richer. I had a young lady a few weeks ago that was very rude during the closing. I just ignored her attitude and her rude comments. I continued through the closing in a very professional manner, thanked them for their time, picked up my papers, and gladly got in my car and drove home. I only had to deal with her for 30 minutes of my life......she has to deal with herself everyday for the rest of her life. It sure makes me appreciate the really nice people though.

Reply by Alz on 12/20/11 2:49pm
Msg #407121

Agreed. They can say whatever they want, just don't touch me n/m

Reply by jba/fl on 12/20/11 12:38pm
Msg #407113

OMG - spewing coffee on the screen - I need to be warned, Cari!

Reply by JanetK_CA on 12/20/11 3:12pm
Msg #407123

OK, now you've done it... Next time I run into one of those "Real Housewife's of OC" types who are too important to be bothered with common courtesy, that's what's going to be going through my head! I'm sure it will help lift my attitude considerably!!

Seriously though, to the OP, I don't sit there making small talk while the borrowers are keeping me waiting. I usually say something like "As soon as we have everyone's attention, we can get started." Then I smile at both of them, stop moving or talking, making it very clear about who it is that is holding up the works. I might also say something to her about feeling free to keep eating, but to just please be careful of the documents.

I run into similar types of situations way too often. Sometimes the wife figures her husband will go over all the documents first and then she'll just show up and sign everything real quickly. But they don't pay me to go through everything twice. I did have one once where the wife had scheduled some kind of ladies-only party at the same time as the signing. All the ladies were in the next room (it was a huge home), so there was no way I was going to change the situation. I went through the docs with the husband, who didn't need much help, we turned things sideways for her signature, and periodically she would pop in, go through the unsigned pile while I pointed, and sign away. Not ideal, but we got it done.

What also slays me are where they're very specific about the signing time but aren't at all ready when I get there. I had one last week where the husband showed me to their kitchen table, told me to make myself at home and disappeared. No sign of the wife. I knew they were there, bustling about, so I finally just said "I'm ready whenever you are...." loudly enough for them to hear me. Fortunately that worked. What do they think I'm there for?

BTW, I loved the "invisible" comment, too. Just amazing. But most people are very gracious, fortunately.

Reply by Susan Fischer on 12/20/11 10:03pm
Msg #407160

Hardest one for me was when Mrs knew *nothing* about

the deal, you could cut the air with a jackhammer, and even the dog was over there, under a chair, pretending to be "invisible." She had a wicked-mean signature, that virtually smoked as her pen attacked each line.

No one wanted to hear a word from me (after my taking the initial oaths) about any doc, number, term or condition. With lightening speed, the stack disappeared, and poof, she was gone too. I went over for missed sigs, found none, said I could find my way out, and disappeared too.

I wanted to shower after that one.

Reply by jba/fl on 12/20/11 12:37pm
Msg #407112

What is it about the Holidays? I hear you! n/m