Posted by Donna McDaniel on 12/30/11 5:07pm
Msg #407927

PDF Printing Issue

I received the docs in separate attachments. Every attachment printed fine until I got to the lender docs. They downloaded fine but were very slow to appear on the screen. When I tried to print, I only got characters here and there. I called Title and they resent them secured and then unsecured.
Still wouldn't print correctly. I did a a search and read that it could be the way they were scanned in. The TC says it is an issue with my software. Any other ideas?

Reply by Linda_H/FL on 12/30/11 5:20pm
Msg #407928

Gee...is this the same company that told one of us

(not me) - in response to printing issues - that she should get a new computer??

Reply by Donna McDaniel on 12/30/11 7:04pm
Msg #407932

Re: Gee...is this the same company that told one of us

No, I don't think so. They are actually one of the good ones. I tried to use my husband's computer and had the same problem anyway.

Reply by Glenn Strickler on 12/30/11 6:25pm
Msg #407929

Well, Donna, the fact that the other attachments printed just fine, that should speak for itself. 99% of the time when I have helped with these situations, the problem has been on the sending end. Someone has the wrong settings when they scan them in, so they are scanning them in as images, most probably. All they did was re-send the same images rather than scan them in with the proper settings. Good luck on getting them to admit they made a mistake. Usually what happens on our end is that they will take forever to load properly, if they ever do, and use a lot of memory and processor power when printing, if they download properly at all.

But just in case you are the 1%, re-boot your computer, then if you didn't before, open the documents in Adobe stand alone mode rather from within a browser. Right click on the document icon, choose "open with" and then choose Adobe reader. There is a free.pdf reader called "Foxit" from cnet.com that sometimes will allows you to print such documents, however, it won't separate the page size.

As far as dealing with the TCs, I had one just a few days ago call me "stupid" for a similar problem. When I asked them to check the settings on the scanner to see if they scanned them in as an "image" or "document", it got real quite. They resent the docs in about an hour without admitting guilt. Never been told to buy a new computer, though. "Stupid is as stupid does".

Good Luck ...

Reply by Riley/FL on 12/30/11 7:00pm
Msg #407931

Thanks, Glen. I tried what you suggested and it still didn't work. They said they were going to find another notary. This has never happened before. As I said, all the other attachments printed fine. I asked them to let me know if the new notary was able to print the docs so I will know if I have an Adobe issue.
I just hope it all works out for the BO.

Reply by OR on 12/30/11 7:49pm
Msg #407940

Re: Thread started by Donna McDaniel/FL ended by Riley/FL

Doesn't this brake the NotRot rule only 1 profile per person? Look like same person may have 2 profiels or something else.

Reply by Linda_H/FL on 12/30/11 8:10pm
Msg #407941

That's 2 forum aliases...just like you have

"OR" and your full name...try to post and watch for the name you're posting under..right above the box you're typing in...you'll see

Nothing against any rules here.

Reply by BrendaTx on 12/30/11 10:48pm
Msg #407948

Yep, I have two also.

My full name and the one that I am posting with at the moment.

Reply by C. Rivera Chicago Notary Services on 12/31/11 6:40am
Msg #407950

woah...Glenn, called YOU stupid? Dude, Id've gone off!

So good of you to have patience, to just ignore it and stick to the point. Me, it depends on my mood of the day...so far this morning, not so good, I think if it had been me, I would've told him/her to shove the closing up their a$$, after cursing them in spanish about them, their, mother, dog, etc....

I hope that you won't have to endure this type of behavior from anyone at a TC or SS in the future!

Kudos to you Glenn!