Posted by Baragona/MO on 2/11/11 12:40pm
Msg #372386
Borrower Descriptions
Now, this might belong in Leisure, but since it is related to our jobs, I thought I would post here. Basically, I have run the gamut in the past couple of weeks of various types of borrowers. Below are some of the categories:
The Boss: Usually an older gentleman, the Boss wants to make sure you know he is in charge. Many times, he has his wife with him, who he rules over with an iron fist. However, you may see some single Boss's, mainly because their spouses left them. The Boss likes to make sure you are doing your job and not hiding anything from him. He will typically ask for your ID, business card, credentials, birth certificate and anything else he can think of. While not necessarily a Reader (see below), the Boss wants to at least lookover all of the docs prior to signing, mostly to see if he can trap you with a quick question. Always be on your toes with the Boss.
The Reader: The Reader is a tough one to crack. As the name suggests, the Reader likes to read over every line of every single document. If left unchecked, the Reader can eat up hours of your time. Frankly, the Reader does not care if you have other appointments and will continue to slowly read through everything, asking questions. Generally, the best way to deal with the Reader is to be brutally honest and to inform the Reader that if it is neccessary to read everything that you will be back after your last appointment to pick up the signed documents and to perform necessary notarizations. This has shown to be the best tactic, unless the Reader is also a Pill (see below.)
The Pill: Pills revel in their ability to be difficult It seems like the key to happiness for a Pill is to make the lives of others more difficult. A Pill tends to be finnancially successful and single. If a Pill has a spouse, the tension between the two is always palpable. Most of the time, you are not given a head's up about a signer being a Pill, so always be on the lookout. Do not argue with the Pill under ANY circumstances, as this plays right into the Pill's hands. The Pill loves confrontation, so best way to deal with the Pill is to just be short and direct. If the Pill is also a Reader, there is no easy tactic or solution. Best to just silently meditate until the ordeal is over.
The Clinger: Clingers are the opposite of Pills but can still take up a lot of valuable time if you leave them unfocused. A Clinger is generally an older, widowed woman. However, recent observations have seen an uptick in younger, single men within this category. Clingers just want a friend, somebody to talk to. They are happier than punch that someone is in their house and they will do anything to keep that time going as long as possible. Clingers will always offer coffee and many times an actual meal in hopes of sustained company. Clingers will engage you in all types of conversation and this will allow the signing to go on and on, as they cannot stay focused to the task at hand, mostly because they are just so happy to have a new friend. Be gentle with a Clinger and do your best to not hurt the Clinger's feelings.
The Expert: The Expert is a borrower who works, or previously worked, for a mortgage or title company. The Expert is either a very easy person to deal with, or extremely difficult due to the Expert's 'high subject knowledge.' If the Expert wants to constantly espouse their knowledge, it is best to just listen and be quiet, as you do not want to be argumentative. You should know within the first couple of pages if the Expert will just rush through a signing or be slow and difficult.
This, of course, is just the tip of the iceberg. There are dozens of categories (and sub-categories) out there. Just felt like posting this after dealing with a Boss this morning. Have a great weekend everyone!
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Reply by Sha/CA on 2/11/11 4:14pm
Msg #372417
The Boss/Reader/Pill
The triple threat! I have actually had to do a meditation during the signing, just to get me through it. Your post is right on, and funny to read, although not so funny to have to experience, except for the willing Expert! A great weekend to you too. Thanks for sharing.
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Reply by taxpro on 2/11/11 10:13pm
Msg #372463
Or the drinker? Kept offering me a glass of wine (I declined), as she kept refilling her glass. I guess she'd had a hard day at work and needed to relax. She was coherent and understood the documents, at least while I was there, so it went smoothly.
My favorite is the borrower who just wants to sign everything as quickly as possibly and get me out of their house. My feelings, exactly! These people are usually very comfortable with the process, everything has been explained by the LO, the docs are consistent with what they expected, and they don't want to waste their time (and mine) reading all the same old stuff, especially since they know they have the 3 day RTC. I'll take as many of those I can get!!
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