Posted by Mary Ellen Elmore on 2/2/11 6:10pm
Msg #371148

Message Deleted

This message has been deleted by a forum moderator.

Reason: Author Request - Special Exception

Reply by Teresa/FL on 2/2/11 6:16pm
Msg #371152

Your reply was appropriate.

I would have responded the same way to this request.

Did they contact the borrower directly to get this resolved? Do you know if the loan funded?

Reply by Moneyman/TX on 2/2/11 6:20pm
Msg #371156

Agree with Teresa: Your reply was appropriate. n/m

Reply by Mary Ellen Elmore on 2/2/11 6:38pm
Msg #371167

Re: Your reply was appropriate.

I have no information other than what I posted.

Reply by Teresa/FL on 2/2/11 6:48pm
Msg #371175

Re: Your reply was appropriate.

If you haven't heard anything else from them, I would assume it was taken care of.

Wasn't the email with the "missed" document attached addressed to the borrower? They may have copied you on it hoping you would think it was your responsibility to get it done.

Obviously, you did not fall for it.

Reply by Cari on 2/2/11 6:49pm
Msg #371176

Re: What Would You have Done?

I think what you wrote was fine and appropriate.

Transtar title used to be one of my favs, but will not meet my fees anymore. I also have issues with how they over charge the BO a notary fee which is so NOT what they pay their NSA's for the closing...sneaky.

Reply by LKT/CA on 2/2/11 6:51pm
Msg #371177

Re: What Would You have Done?

This is just me....but I consider TranStar National Title to be a 7 star company - even if a doc was left out of the original edoc file and not a doc I failed to get signed, I would still fall all over myself trying to take care of what they need. There's only one other company I'd do that for and that is the mortgage broker I personally know and networked with in the past. His signings start at $150 and go up. He prints both sets of docs, I pick them up from his office, get them signed - notarize - then return them to his office. JMHO

Reply by Mary Ellen Elmore on 2/2/11 7:09pm
Msg #371183

Re: What Would You have Done?

Why did they not call?

Even if I had not been on bed rest-I am out now because I am sick of being in bed! Whoever invented "bedrest"? I do not sit at my computer all day watching my email.

what if I had been out on closings all day? It has happened.

I too consider TanStar a 7 star company and this method of handling this was below what they normally do.

Reply by MW/VA on 2/2/11 7:22pm
Msg #371191

Re: What Would You have Done?

I think your response is correct. A missed doc that doesn't require notarization is usually best handled directly with the borrower. IMO, you didn't need to tell them that you were on bed-rest. I think just saying you weren't available would have been ok. I also like working with TranStar & have never had a problem with them.

Reply by LKT/CA on 2/2/11 7:51pm
Msg #371198

Re: What Would You have Done?

<<<Why did they not call?>>>

A lot of people have the web on their cell phone and maybe they thought you'd get notice on your phone.

<<<what if I had been out on closings all day? It has happened.>>>

Then they'd just have to wait until you fit it in your schedule. I've had last minute requests that were not part of the original order - faxbacks. I told the scheduler that if the request was part of the original order, I would have faxed the docs the same evening after the signing so the TC would have them first thing in the morning but because the request was the next day and I was at work, they'd have to wait until I returned home in the afternoon. They weren't happy but it was their fault for not making the request part of the original order.

You can only do what you can do.

Reply by LKT/CA on 2/2/11 7:53pm
Msg #371203

To Clarify....

The incident described in the previous post was with a different company, not TranStar.

Reply by Stacie Hoover on 2/2/11 10:04pm
Msg #371240

Re: What Would You have Done?

I probably would have kept it to myself since I would have known I was correct. And apparently you did know you were correct; just looking for affirmation. We would have given you comfort and support w/o the email attachment.

It is a shame that everybody now knows the Dover's name, lender, and loan number.

This is a clear breach of confidentiality.

I know you are not feeling well; but did you really have to post the lender's email and borrower's information? I think you could have asked the question without the posting of the confidential information.

Please do not take offense to my response to you, instead use this experience as a lesson in proof reading and keeping borrower's/lender's information confidential.
Fell better soon
Respectfully, S

Reply by ReneeK_MI on 2/3/11 8:27am
Msg #371317

Was this post edited, or am I totally missing it all?

I don't see any breach of privacy, but what I also don't see is anyone asking you, Mary Ellen, to do anything. All I see is that you were asked about the tracking of the pkg, and then you were cc'd on an e-mail that was directed at the borrower.

I'm confused. (It's pretty much a normal state, nothing you had anything to do with!)

Reply by Tish/CA on 2/3/11 12:05pm
Msg #371372

Re: Was this post edited, or am I totally missing it all?

Not edited - refer to the OP. It refers to BO name and loan #.

Reply by ReneeK_MI on 2/3/11 12:30pm
Msg #371376

Mary Ellen's very first sentence

"Names have been changed of borrower"

Reply by Mary Ellen Elmore on 2/3/11 1:21pm
Msg #371388

Re: Was this post edited, or am I totally missing it all?

Nope, that is not the BO's name or loan number.

I started changing it and was not consistent in the changes I made. It was edited.

Reply by Mary Ellen Elmore on 2/3/11 1:19pm
Msg #371387

Re: Was this post edited, or am I totally missing it all?

The BO's email is not on the emails at all.

I am beginning to think it was a mistake as I have received no response and they did mean to send it to the BO's.

Reply by Cari on 2/3/11 3:28pm
Msg #371440

Mary, so you voluntarily deleted the posting, even though

there was no mention of the real BO or their loan info??

Reply by Mary Ellen Elmore on 2/3/11 10:54pm
Msg #371526

Re: Mary, so you voluntarily deleted the posting, even though

Yes, I did not want anyone else to think that. Better to avoid controversy, especially when not needed. Th Notary Now thing is something worth creating controversy over--not my obviously wrong assumption. (hindsight is 20-20 and all that)

And I do believe it was a mistake they sent it to me as I never got a response to the email I sent them.

But the BOs email was not in the To or CC fields. It could have been in the BCC by accident.

Like I said--I would have actually loved to have gone back out to this couple's home--beautiful people.

I was changing the name by several letters and the number was just what I happened to hit to replace what was there. Then changed my mind to just put in "BO ___name" When I started doing that I missed one I had already changed already.

My biggest concern was that I had thought they were saying I messed up when that page was not in original pkg. As they never contacted me back, I had assumed too quickly.